Sport Management: Principles and Applications Chapter 7 Human resource management

2 Chapter 7 – Human resource management What is human resource management? HRM in sport Essentials of HRM in sport: –Planning –Recruitment –Selection –Orientation –Training and development –Performance appraisal –Rewards and retention Summary

3 What is HRM? HRM – the process of matching people to jobs and developing a satisfied and effective workforce HRM is central to planning – high cost HRM has a direct impact on organizational performance

4 Sport employees Management Administration staff Volunteers Sport specialists – coaches and scientists Professional athletes Person centred and goal directed

5 HRM in pro sport Unique features of sport organizations Pro sport club – management, sport specialists, and players In pro sport employees at the bottom are paid the most

6 HRM in nonprofit sport In nonprofit sport unpaid volunteers employ paid staff Significant volunteer effort Motivations, commitment, satisfaction and performance differ? HRM may not be a dedicated function – may share with finance

7 Fig 7.1 – Pay and organization levels in professional sport and non-sport

8 HRM in sport events Fluctuations in workforce size Events require systematic recruitment, selection, and orientation programs Also need simple recognition schemes

9 Figure 7.2 – Sport event staffing

10 HRM process 1.Planning 2.Recruitment 3.Selection and screening 4.Orientation and induction 5.Training and development 6.Performance appraisal 7.Rewards and recognition 8.Retention or replacement

11 Figure 7.3 – The HRM Process

12 1. Planning Assessing and forecasting HR needs –Future overall demand –Mix of capabilities –Seasonal variations –Specific skill requirements Job analysis Job description Job specification

13 Planning continued Job design: –Simplification –Rotation –Enlargement –Enrichment

14 2. Recruitment Generating a pool of applicants Methods? –Newspaper ads –Organizational websites –Online –Agency

15 3. Selection and screening Short listing applicants Paper assessment of letter, form and CV Interview Legislative requirements Personality tests – attitudes and values Intelligence tests Trial periods

16 4. Orientation and Induction Make new employees welcome and valued Direct supervision Organizational policies Employment conditions Health and safety Tour of workplace Training and development opportunities Performance appraisal

17 5. Training and Development Skill acquisition Designed for individuals Driver for organizational performance In house vs. external provider 5 step process – needs analysis, design program, validate, implement, evaluated

18 6. Performance appraisal Potential problem area Mindset of reviewing performance to improve not to punish Goal setting, do, review, improve Pro sport is a very public process

19 7. Rewards and recognition Rewards are clear in pro sport Rewards and recognition crucial to maintain volunteer commitment Ideas?

20 8. Retention or replacement Staff losses mean knowledge and skills are lost – costly to replace May be hard to dismiss volunteers An acceptable level of turnover?

21 Summary What is human resource management? HRM in sport Essentials of HRM in sport: –Planning –Recruitment –Selection –Orientation –Training and development –Performance appraisal –Rewards and retention