QuestDirect.org Understand Your Support Options and What They Mean To Your Organization’s Internal Roadmap

Frank Reneke Group Vice President, Corporate Strategy

QuestDirect.org The Software Maintenance Problem Agenda The Five Things You Need to Know Q&A PeopleSoft Upgrade Value- An Objective Assessment

QuestDirect.org The Software Maintenance Problem High Cost, Low Value Maintenance Expenses Limit Innovation 20% New IT Initiatives 80% Ongoing Operations and Maintenance *Gartner; “Gartner's Top Predictions for IT Organizations and Users, 2012 and Beyond: Control Slips Away”, November 23, 2011

QuestDirect.org Your Enterprise Software World Has Changed

QuestDirect.org Software Vendor Support Not Relevant Vendor support does not address the majority of issues in today’s mature, stable software related to customized code 85% of Priority 1 issues are related to custom code

QuestDirect.org A New Support Model is Needed

QuestDirect.org What are Your Total Maintenance Savings?

PeopleSoft Upgrade Value- An Objective Assessment

QuestDirect.org Perception versus Reality PeopleSoft 9.2 Perception: 1000 new features, functions and enhancements Improved user experience Embedded Analytics Reduced total cost of ownership PeopleSoft 9.2 Reality: Many new features are enhancements to earlier releases Features are nice to haves with no meaningful ROI. Enhancements leverage Fusion Middleware components.

QuestDirect.org 11g Database Oracle Bi Publisher Oracle OBIEE Oracle User Interface ADF Mobile Oracle Identity Management Many New Features are OFM Enhancements * “Why Oracle Fusion Middleware is the best middleware for PeopleSoft Applications”, Oracle Corporation White Paper, April 2010

QuestDirect.org Many of the features and functions like look and feel, pivot grids and context sensitive search are actually 11g technologies that have to be licensed and adopted. * “73% Oracle customers upgrade to stay supported, no reported ROI”, ZDNET, March 9 th, 2012 PeopleSoft Support Timelines Choices Need to be Made

QuestDirect.org Future Proof your Application Strategy Each upgrade will further locks you into Oracle’ application and technology stack offering Eventual move to next-generation system will be full reimplementation cost; keep options open to retain flexibility and reduce risk. Money spent on Coexistence lost? Vendor upgrade path requires expensive upgrades and maintenance fees for 5-10 years until future systems are built, widely deployed and tested Next-Generations System Options Select Best Fit Next- Generation System Third-Party Support $ Adopt Innovative Solutions as Needed

The Five Things You Need to Know

QuestDirect.org Vs. Fusion Using latest technologies and processes Incomplete and unproven suite needs time to mature No compelling reasons for adoption** Oracle may eventually “force” customers to Fusion, in various ways Coexistence is the best option Applications Unlimited Mature and highly functional applications High maintenance costs Expensive to upgrade Diminishing enhancements Expected finite timeline* 73% upgrading just to stay supported** CIO’s Faced With a Dilemma Choosing between Apps Unlimited and Fusion * “ERP Upgrades: What’s Your Philosophy?”, OAUG Research Line, February 2012 Fusion Applications Oracle Fusion Financials Oracle Fusion Procurement Oracle Fusion Human Capital Management Oracle Fusion Governance, Risk and Compliance Oracle Fusion Customer Relationship Management Oracle Fusion Project Portfolio Management Oracle Fusion Supply Chain ** “Oracle’s Dilemma: Applications Unlimited Versus Oracle Fusion Applications”, Forrester Research, Inc. February 11, 2013 and OAUG member survey

QuestDirect.org Strategic Choices are Needed Short, Medium and Long Term Short Term Ensure systems solidly support business needs Adopt innovation to drive competitive advantage Long Term Position organization to take advantage of best next-generation software platform Adopt solutions that are proven 1-3 Years4 - 6 Years7 – 15 Years Medium Term Maximize return on investment Be prepared to adapt to new trends with solutions from current and new vendors Begin positioning for next- gen platform

QuestDirect.org Fusion is Not Ready Fusion is not complete today* Started 2005 Halfway in 2007 Released 2012 Fusion is a mix-and-match of Software, a hundred plus modules Oracle customers must “Consider All Available Options”** What happens if Oracle Fails? * Oracle’s Dilemma: Applications Unlimited Versus Oracle Fusion Applications”, Forrester Research, Inc. February 11, 2013 ** “Oracle Customers must ‘Consider All Available Options’, The Wall Street Journal, June 5 th, 2013

QuestDirect.org Upgrading is Not Right for Everyone* Apps Unlimited is a road paved with Oracle technology Oracle Fusion Middleware and Oracle Engineered Systems = LOCKIN** * “Oracle’s Dilemma: Applications Unlimited Versus Oracle Fusion Applications”, Forrester Research, Inc. February 11 th, 2013 ** “Oracle PeopleSoft Applications and Oracle Fusion Middleware”, Oracle Corporation White Paper, April 2010

Questions & Answers