© 2014 World Vision International Excellent processes promote excellent ministry impact Isn’t it good enough to have good processes? Why strive for Excellent Processes in WV? (After all, we are about helping children, not about process perfection!) Isn’t it good enough to have good processes? Why strive for Excellent Processes in WV? (After all, we are about helping children, not about process perfection!) Excellent processes deliver the most resources to communities Excellent processes optimise the employee experience For the children For the donors and the children For the staff (& their families) God calls us each to excellence in all areas of our lives For us and God One may think… However… Why PE? 

© 2014 World Vision International Effective Impact Effective Impact Empowering Stakeholders Empowering Stakeholders Efficient Performance Efficient Performance Appropriate To Context Appropriate To Context Continuously Improving Corporate World Lean, Six Sigma, Business Process Management Corporate World Lean, Six Sigma, Business Process Management World Vision/NGO WV Core Values, Partner Principles, Strategic Mandates, LEAP, WV DPA World Vision/NGO WV Core Values, Partner Principles, Strategic Mandates, LEAP, WV DPA Delivering the greatest value with the fewest resources at the right time and in the right way 

© 2014 World Vision International Effective Our processes are reliable and timely, and enable transformation Effective Our processes are reliable and timely, and enable transformation Empowering We make decisions locally, partner with stakeholders, and have needed capacity Empowering We make decisions locally, partner with stakeholders, and have needed capacity Efficient Our processes are simple, standard, and integrated Efficient Our processes are simple, standard, and integrated Appropriate We respect all stakeholders, are flexible, and use appropriate technology Appropriate We respect all stakeholders, are flexible, and use appropriate technology Continuously Improving We are accountable, correct problems quickly, and apply learning Continuously Improving We are accountable, correct problems quickly, and apply learning Using excellent processes as we serve others in love and humility will lead to improved transformational development, disaster management, and advocacy. 

© 2014 World Vision International Effective: Our processes are reliable and timely, and enable transformation Reliable: They consistently and safely deliver quality, valued outputs and results Timely: They flow smoothly (minimum hand-offs, delays, rework) to provide output when it is needed Transformation: They contribute to or facilitate contribution to “Life in all its fullness” Effective: Our processes are reliable and timely, and enable transformation Reliable: They consistently and safely deliver quality, valued outputs and results Timely: They flow smoothly (minimum hand-offs, delays, rework) to provide output when it is needed Transformation: They contribute to or facilitate contribution to “Life in all its fullness” Efficient: Our processes are simple, standard, and integrated Simple: They are intuitive, clear, concise, visually organised, and easy to perform correctly Standard: They use defined, common workflows, tools, roles & responsibilities, policies, and expectations Integrated: They seamlessly integrate with other processes and into a larger, optimised system Efficient: Our processes are simple, standard, and integrated Simple: They are intuitive, clear, concise, visually organised, and easy to perform correctly Standard: They use defined, common workflows, tools, roles & responsibilities, policies, and expectations Integrated: They seamlessly integrate with other processes and into a larger, optimised system Appropriate: We respect all stakeholders, are flexible, and use appropriate technology Respect: We honour all who are involved in or affected by our work, and their values and beliefs Flexibility: We adapt to different contexts and respond easily to changing situations Technology: We use reliable technology that is appropriate to the purpose, user, and use environment Appropriate: We respect all stakeholders, are flexible, and use appropriate technology Respect: We honour all who are involved in or affected by our work, and their values and beliefs Flexibility: We adapt to different contexts and respond easily to changing situations Technology: We use reliable technology that is appropriate to the purpose, user, and use environment Empowering: We make decisions locally, partner with stakeholders, and have needed capacity Local Decisions: We make decisions transparently and as close to the action as possible Partnering: We work with stakeholders to increase capacity, teamwork, outputs, and results Capacity: We have the tools, skills, knowledge, and work culture we need to achieve outputs and results Empowering: We make decisions locally, partner with stakeholders, and have needed capacity Local Decisions: We make decisions transparently and as close to the action as possible Partnering: We work with stakeholders to increase capacity, teamwork, outputs, and results Capacity: We have the tools, skills, knowledge, and work culture we need to achieve outputs and results Continuously Improving: We are accountable, correct problems quickly, and apply learning Accountability: We own, measure, report, review, and act on process performance, outputs, and results Correcting Problems Quickly: We make problems visible, promptly investigate them, and address root causes Learning: We reflect, and proactively develop, apply, and share learning, best practices, and innovation Continuously Improving: We are accountable, correct problems quickly, and apply learning Accountability: We own, measure, report, review, and act on process performance, outputs, and results Correcting Problems Quickly: We make problems visible, promptly investigate them, and address root causes Learning: We reflect, and proactively develop, apply, and share learning, best practices, and innovation 

© 2014 World Vision International Do the Right Thing Do it Right Do it Now Do it Smart Do it Better 

© 2014 World Vision International Do the Right Thing Do it Better Map & document processes Provide customer value Plan well Map & document processes Provide customer value Plan well Plan, Do, Check, Act Solve Root Causes Share Results & Learning Plan, Do, Check, Act Solve Root Causes Share Results & Learning Do it Right Do it Now Do it Smart Prevent Mistakes Create Checklists and Forms Own Success Prevent Mistakes Create Checklists and Forms Own Success Make Processes Flow Respond to Customer Pull Don’t Delay – Do it Today Make Processes Flow Respond to Customer Pull Don’t Delay – Do it Today Manage Visually Simplify Optimise Resources Manage Visually Simplify Optimise Resources 