Oracle Open World 2014 Integrating PeopleSoft for Seamless IT Service Delivery: Tips from UCF 1 Robert Yanckello, Chief Technology Officer University of Central Florida, Computer Services & Telecommunications (CS&T) A Division of Information Technologies & Resources (IT&R)

Introduction - agenda About UCF and CS&T Background and History ERP Environment UCF & Oracle Partnership Looking Forward Collaboration & Summary Computer Services & Telecommunications 2 Integrating PeopleSoft for Seamless IT Service Delivery

Introduction – about UCF Computer Services & Telecommunications 3 Established in 1963 in Orlando, Florida – SUS Main Campus is 1,415 acres with 180 buildings; located 13 miles east of downtown Orlando Metropolitan Research University - 60,890 students 1,965 faculty and 9,113 staff Academic Programs - 91 Bachelor’s, 86 Master’s, 3 Specialist, 30 PhD, 1 Professional (Medicine) Operating Budget approximately $1.4 billion Second largest university in the United States Integrating PeopleSoft for Seamless IT Service Delivery

Computer Services & Telecommunications 4 Computer Services & Telecommunications (CS&T) is an Operating unit within UCF’s Information Technologies and Resources (IT&R) Division 165 staff members - seven operating units Develop and maintain enterprise computing and communications services for the UCF community Responsible for PeopleSoft ERP System, Enterprise Data Center and Server Hosting, LAN, WAN, Telecommunications, Computer Labs (Technology Commons), Technology Product Center and Information Security Integrating PeopleSoft for Seamless IT Service Delivery Introduction – about CS&T

Computer Services & Telecommunications 5 ERP Environment – implementation timeline PeopleSoft ERP Oracle Database Integrating PeopleSoft for Seamless IT Service Delivery

Computer Services & Telecommunications 6 Web Tier Campus Solutions: 16 - Dell Windows Servers behind an F5 appliance Portal: 12 - Dell Windows machines behind an F5 appliance Financials: 3 - Dell Windows machines behind an F5 appliance CRM: 3 - Dell Windows machines behind an F5 appliance Application Tier Campus Solutions: 8 - Sun T4-1 Servers Portal: 8 - Sun T4-1 Servers Financials: 2 - Sun T5220s Servers CRM: 2 - Sun V490s Servers Database Tier Campus Solutions: Sun M5000 (Orion) with 4 system boards Portal: Sun M5000 (Lyra) with 2 system boards Financials: Sun M5000 (Lyra) with 2 system boards CRM: Sun M5000 (Orion) with 4 system boards ERP Environment - infrastructure Integrating PeopleSoft for Seamless IT Service Delivery

UCF has a large and complex IT environment with a working plan to sustain performance and manage growth. Remaining current with mandated regulations/updates, and application patches and security releases. Constant management of server infrastructure to support our ERP systems. Aim to upgrade every two years in order to keep pace with software changes and business requirements. Computer Services & Telecommunications 7 ERP Environment – challenges Integrating PeopleSoft for Seamless IT Service Delivery

UCF & Oracle Partnership – Oracle support Working with Oracle Advanced Customer Service (ACS) provides opportunities and challenges. UCF combines on-site and remote services to accelerate results and effectively manage support and service requests. UCF and Oracle ACS collaborate to address configuration, application and system issues resulting in improved performance. UCF relies on ACS for expedited response and top-priority issue resolution. Computer Services & Telecommunications 8 Integrating PeopleSoft for Seamless IT Service Delivery

ACS team was instrumental in our building application environments. ACS consultants provide insight about best practices that are applicable to our specific infrastructure, applications and versions. ACS consultants were able to help us create a security design to meet operational goals that we continue to refine and deploy. ACS deployed PeopleSoft Performance Monitor (PerfMon) instances to check our Quality Assurance and Production environments across five different applications. Documented installation, and maintenance to assist UCF going forward. Computer Services & Telecommunications 9 UCF & Oracle Partnership – benefits Integrating PeopleSoft for Seamless IT Service Delivery

A Look Forward – the future PeopleSoft application continues to evolve and grow in step with the University. No other application on the market could handle the same integration with the scalability required by UCF. Self-Service has allowed the campus to support more students with less staff time; “Online not in line.” Ongoing partnership with ACS enables planning to sustain performance and prepare for change. ACS team will continue to assist with examining priorities, issue resolution and future direction. Computer Services & Telecommunications 10 Integrating PeopleSoft for Seamless IT Service Delivery

Computer Services & Telecommunications 11 Collaboration & Summary – case study and video UCF Oracle Applications Together with Oracle Systems University of Central Florida Advances Academic and Operational Excellence Using Integrated Enterprise Applications and Industry-Leading Hardware Integrating PeopleSoft for Seamless IT Service Delivery

Questions? Robert Yanckello University of Central Florida Computer Services & Telecommunications 12 Integrating PeopleSoft for Seamless IT Service Delivery