Information Technology Comparison: U.S. vs China Forest S. Decker Northcentral University April 25, 2012

Intro Discuss –Comparison of information technology use United States China

United States Open Government Sustainability Financial Management Customer Service Performance Improvement Technology Human Resources Acquisition Management

US: Open Government Memorandum on Transparency and Open Government Open Government Directive –Requires federal agencies to publish info online

US: Sustainability Federal agencies are required post information on: –Clean energy alternatives –Grants –Government progress in reaching goals –Sustainability plans –Performance indicators

US: Financial Management Federal government is responsible for managing taxpayer $$ –Reduction of improper payments –Increased reliability of financial info –Property management –Collection of money owed the federal government

US: Customer Service Executive Order 13571, Streamlining Service Delivery and Improving Customer Service –Customer service plans –Online access –Better websites –Adoption of best practices

US: Performance Management People depend on federal resources –Improve performance and accountability –Performance analysis –Data-driven reviews

US: Technology Federal government spends over $80 billion annually on IT –Initiatives to manage cost-efficiently –Increase operational efficiency –Improve cyber security

US: Human Resources Federal government is a large employer –2,000,000 civilian federal employees Pathways hiring program –Designed to efficiently recruit and retain young and mid-career professionals

US: Acquisition Management Federal government spends 17% of total budget on contract services Executive Order 13576, Delivering an Efficient, Effective, and Accountable Government –Directed federal agencies to reduce wasteful spending –Directed the OMB to provide oversight

China Government Information Green Industry Financial Management Customer Service Performance Improvement Technology

China: Government Information Government officials and legislative bodies Foreign relations Economy Tourism

China: Green Industry 863 Program –Government controlled programming in biology, energy, and oceanography –Industry driven 973 Program –Multi-disciplinary research on agriculture, energy, health, and natural resources –Driven by China s national goals, it is socio-economically driven

China: Financial Management China is using information technology to make government more financially efficient China recently has approved electronic banking for its citizens

China: Customer Service Central government website contains valuable information –Government briefs –Economic reports –Government actions –Trade relations –Cultural information –Educational information

China: Performance Improvement Information technology is being used in China to improve government performance –Most performance improvement measures in China are driven by economic possibilities

China: Technology Website very vague –Discusses technological advances in China –Internet development in China –National programs for IT in China –Mobile phone development in China –Electronic banking in China

Summary US and China use information very differently US has a vast amount of information available to the public on government operations and services to citizens –China has information for its citizens on website, but discusses it in very vague terms US uses IT to manage assets and increase performance –China concentrates IT development to develop basic services such as mobile phones, electronic banking, and internet

References Career guide to industries. (2011). United States Department of Labor. Retrieved April 19, 2012 from Central Peoples Government of the Peoples Republic of China. (2012). The Central Peoples Government of the Peoples Republic of China. Retrieved April 23, 2012 from Delivering an efficient, effective, and accountable government. (2011). White House Press Office. Retrieved April 19, 2012 from Martin, L., Riddle, C., Robinson, T., & Uejio, D. (2011). Charting clearer pathways into public service. Public Manager, 40(3), 6-9. Open government directive. (2009). White House Press Office. Retrieved April 21, 2012 from Science and Technology. (2012). The Central Peoples Government of the Peoples Republic of China. Retrieved April 23, 2012 from Streamlining service delivery and improving customer service. (2011). White House Press Office. Retrieved April 19, 2012 from Technology. (2012). White House. Retrieved February 16, 2012 from Transparency and open government. (2009). White House Press Office. Retrieved April 22, 2012 from