Presented by: Madera County TLAW Victoria Bodine Are You Making the Right Impression?

Professional Etiquette

We Will Be Talking About ● Face to Face Meetings ● Phone Usage ● Business

Face To Face Meetings

Face to Face ● No around the house clothing ● No slang or foul language ● Dress very nice; better to be over dressed than too casual ● Use proper grammar and vocabulary Appropriate Appropriate Inappropriate

Face to Face ● Do not interrupt ● Don’t unload your personal problems ● Don’t use inappropriate or rude body language ● Show you are listening ● Stay away from being too personal; keep things professional ● Stand/sit up straight, use eye contact Appropriate Appropriate Inappropriate

Face to Face ● Do not be rude or unprofessional ● Never have gum in your mouth Appropriate Appropriate Inappropriate

Cell Phones

● Turn off your cell phone during a meeting ● Try to not even have your phone at all ● Do not let your phone ring, beep, or vibrate during a meeting ● Don’t have your phone out looking at text messages, facebook, etc. Appropriate Appropriate Inappropriate

Cell Phones ● Noise is distracting and you may end up saying, “What?” a lot ● Make professional phone calls on your cell phone in a quiet place Appropriate Appropriate Inappropriate

Making Phone Calls

Making a Phone Call ● Keep the time in mind ● Be polite to everyone ● Always state your full name and reason for calling ● Don’t call right at closing ● Don’t spread rumors ● Don’t expect them to recognize you by your voice or first name Appropriate Appropriate Inappropriate

Making a Phone Call ● Always ask if it is a good time to talk ● Let them know if it will be long ● When leaving a message be brief and polite ● Don’t interrupt someones else’s day ● Don’t assume they are free for a long conversation ● Never drag on or be rude when leaving a message Appropriate Appropriate Inappropriate

Answering Phone Calls

Anwering a Phone Call ● Say “Hello” and always use a friendly tone; Smile! ● Speak slowly and clearly ● Don’t use slang like “Sup” or “Hey” ● Don’t speak too loudly, no gum at all, hold phone a little from mouth Appropriate Appropriate Inappropriate

Answering a Phone Call ● Ask before placing someone on hold ● End calls on a pleasant note ● Don’t talk to someone in the background ● Never end a call with a mad tone, or a question in the air Appropriate Appropriate Inappropriate

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Address ● Have a professional address ● NO nicknames ● Best to use first and last name ● Nothing funny or inappropriate ● This is how they identify you

Bad Example: Good Example:

Writing a Great ● Subject line should give short summary ● Always say please and thank you ● Address your Recipient appropriately(Mr., Mrs., Ms., Dr.) ● “Hello” is not a useful subject ● Don’t forget to use your manners ● Never use “Dude”, “Man”,“Person” or “Lady” Appropriate Appropriate Inappropriate Inappropriate

Writing a Great ● Be aware of your tone ● Be short and to the point ● Use proper grammer and spelling ● DON’T USE ALL CAPITALS ● Don’t drag on and on ● No text lingo or emoticons Appropriate Appropriate Inappropriate

Writing a Great ● Read aloud to make sure it makes sense and doesn’t have errors ● At the end have your full name and contact information ● Don’t send without proofreading ● Don’t make the recipient guess who you are or where you’re from Appropriate Inappropriate Inappropriate

Writing a Great ● Reply within 24hours of receiving the ● Do not wait to reply Appropriate Appropriate Inappropriate

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