1. Etiquette & Professionalism
Welcome to the Etiquette Presentation
Region Training Conference 2018
Name, Position

2. What is Proper Etiquette?
Definition:
The code of ethical behavior regarding professional practice;
Action among the members of a profession in their dealings with each other (ex: medical etiquette)
Importance:
Promotes professionalism
Sign of respect
The Importance of Proper Etiquette
Why is it necessary to have proper etiquette…
Well for this to reasons..
Professionalism which is the conduct, aims, or qualities that characterizes a professional person
Respect which you need to gain the trust of people

3. Communication Telephone:
Be prepared with what you have to say before making the call.
Find a quiet place, with little to no backgroound noise.
Speak clearly & slowly.
Give your full attention at all times.
Be patient and polite.
Do not call later than 9 P.M.
Communication
This is how you should properly talk on the telephone when is for a professional reason
Read some of the bullet points

4. Communication (cont’d.)s:
Include a Subject Name.
Use correct grammar and spelling
doN’t tYpe lyKe diS.
Include a salutation and closing
No slang. Ex: “wassup,” “you guys”.
Separate into paragraphs if the message is long.
Poor communication provides negative information about you. You represent Key Club. Negative information about you is negative information about Key Club!
Do not show-off with unreasonably long words.
Keep s concise; get to the point, cut out any unnecessary fluff.
When you are ing someone for a business reason follow this tips

5. Attire Casual: Wear this to: Key Club t-shirts Jeans Tennis Shoes
No socks with sandals
No sagging
Wear this to:
Key Club Socials
Service Events
School

6. See those Beautiful smiles?
Attire (cont’d.)
Business Casual:
See those Beautiful smiles?
Slacks and Skirts
Skirts must be at appropriate heights (below your fingertips)
Dress Shirts
Dress Shoes
No Jeans
No Sandals

7. Attire (cont’d.) Business Professional:
Always dress up rather than dressing down!
Business Suits
No sneakers, sandals, boots at formal events
No white socks
No jeans or mini skirts
Men should be shaven.
Keep hairstyles simple.
Look clean and presentable.

8. General Manners Table Etiquette: Introduce yourself to the table.
Stand to shake a person’s hands.
Chew with your mouth closed.
Eat slowly.
Share table space.

9. General Manners (cont’d.)
Talking:
Public Speaking:
Be courteous to others’ opinions.
Do not interrupt.
No talking behind anyone’s back.
Do not be rude.
Always listen to what people have to say.
Be clear, try not to stutter.
Pause if you need to!
Prepare yourself on what you are going to say.
Don't fidget around; be still and professional
Don’t speak too softly or too loudly
Keep eye contact with everyone in the room; scan the audience!

10. What is Professionalism?
The skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well.

11. Face-to-Face Body language is important Facial expression
Posture
Facial expression
Eye Contact
Be courteous and polite
Know your audience
Member? Student? Adult?
Appropriate introduction

12. Attire Key Club Casual Business Casual Business Professional
Key Club shirt, jeans, sneakers, etc.
Business Casual
Dress shirt/blouse, slacks/knee-length skirt, dress shoes, etc.
Business Professional
Blazer/Jacket, dress shirt/blouse, necktie, slacks/knee-length skirt, etc.

13. Email Reserve all Key Club business to email Do not use slang
Communication, coordinating events, contacting adults
Do not use slang
Include greeting and closing
s should be concise and to the point
Establishes a record

14. Phone Use to contact members personally
Be sure you are in a quiet environment
Speak clearly, give full attention
Try not to call past 9 PM
Get to the point, IMMEDIATE RESPONSE
Include greeting and closing

15. Questions?
Comments?
Concerns?
Go for it!

16. Acknowledgements
The CNH Key Club District would like to acknowledge the following individuals who have contributed to this presentation over the years.
Gaby Yonarta, Communications & Marketing Committee Chair,
Nathaniel Banusak, Communications & Marketing Committee Chair,