Building Constituent Portals - Get Your Hardhat Ready! Presented by: Debbie Feldman, Sara Rodgers, Sherri Yerk-Zwickl.

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Presentation transcript:

Building Constituent Portals - Get Your Hardhat Ready! Presented by: Debbie Feldman, Sara Rodgers, Sherri Yerk-Zwickl

Lehigh Overview Founded in undergraduates, 2000 graduate students, 600 Faculty, 1100 Staff 4 Colleges (Arts & Sciences, Engineering, Business, Education) Research Intensive University January SunGard Luminis Portal live

Lehigh Library & Technology Services Colleges and Administrativ eDepartment s Instr.Tech. Consultan t Computin g Consultan t Librarian Help Desk Enterprise Systems Library Team IT Team CC Team Systems & Networking

Overview Admitted Student Portal First Year Student Portal Alumni Portal

Admitted Student Portal Idea Purpose Development Team –Content –Technical Timeline

Channels Targeted Banner Other

Targeted Channels

Banner Channels

Other Channels

Admitted Student - Next Steps Solicit feedback Review and revise Future enhancements –International channel –Virtual faculty and staff ambassadors –Special programs

Admitted Student Portal

First Year Student Portal Initiated in Summer, 2003 Replaced July on-campus sessions Available when deposit is paid (typically early May) Provides critical information & preparatory tasks Development team

FYS Features Access to , targeted announcements Housing application Course Request process Calculus Readiness Assessment Language survey (among others!) Health information forms e-versions of mailings, FAQ’s College Curriculum/Program info Orientation info

FYS 1 screenshot

FYS 2 screenshot

FYS Future What’s Next? –Dedicated Orientation tab (evoLUtion:2) –Stay with FY students until December –Create video tutorials –Add more functionality

First Year Student Portal

Alumni Graduates stay connected Access to alumni resources & services Network – career, relationships Maintain Lehigh identity Keep account Extend recognition of Lehigh

Process Alumni Focus Group –Introduce Campus Portal –Survey Mock up –Channel content pulled from existing sources –Presented to Alumni Board Test accounts to select alumni Gradual roll out –Graduates –Active Alumni

Alumni *Connected * Engaged * Involved

Alumni Portal

Coming soon… Online community – iModules online directory MyLibrary for Alumni – 2 popular ProQuest databases

Alumni Portal

Challenges Communication (internal and external) Effectiveness Coordination Timing Support Content decisions Technical Issues

Benefits Increased connection with constituents Convenience Save time, $$$ Increased communication across university

Coming Soon… Parent MBA Distance Education

Conclusion "There are things known and things unknown and in between are the doors." ~Jim Morrison~ Our Advice… Communication Timing

Questions

Thank You! Debbie Feldman Sara Rodgers Sherri Yerk-Zwickl

Admitted Student Portal

FYS 1 screenshot

Alumni Portal