1. Plymouth State University myPlymouth Make It Strategic Kenneth Kochien, Ass’t. Dir. ITS Zach Tirrell, Senior Portal Administrator June, 2005

2. Fast Facts About Plymouth Located in central New HampshireLocated in central New Hampshire Around 4000 FTE undergraduates and 1200 UHC graduatesAround 4000 FTE undergraduates and 1200 UHC graduates 46 majors, 53 minors46 majors, 53 minors B.A., B.FA., B.S., M.B.A. and M.Ed. and CAGS.B.A., B.FA., B.S., M.B.A. and M.Ed. and CAGS. 24,000 Alumni24,000 Alumni Approximately 170 FT FacultyApproximately 170 FT Faculty

3. myPlymouth Historical Highlights SSO existed at Plymouth from around 2000SSO existed at Plymouth from around 2000 Replaced in-house developed “portal” summer 2002 with CP WebPlatform 3.2Replaced in-house developed “portal” summer 2002 with CP WebPlatform 3.2 Migrated to Luminis 3.2 July 19, 2004 as the capstone event of a Banner Surefire implementationMigrated to Luminis 3.2 July 19, 2004 as the capstone event of a Banner Surefire implementation Luminis 3.3 – Target: August, 2005Luminis 3.3 – Target: August, 2005

4. Things We’ve Done Right. Introduced community to Groups and Calendar Tools with CP WebPlatform 3.2Introduced community to Groups and Calendar Tools with CP WebPlatform 3.2 Banner self-serve is only available through myPlymouthBanner self-serve is only available through myPlymouth All courses have a default WebCT shell as part of LDIAll courses have a default WebCT shell as part of LDI Established a Portal Content CommitteeEstablished a Portal Content Committee Encouraged broad participation, e.g. LibraryEncouraged broad participation, e.g. Library Adopted Project Management MethodologyAdopted Project Management Methodology

5. Things We (Could Have Done Better) Will Do Better Communicate - PromoteCommunicate - Promote Provide more training opportunitiesProvide more training opportunities Gather more feedback from the usersGather more feedback from the users Usability testingUsability testing Things we’d like to have:Things we’d like to have: – CMS –Better report integration

6. Portal Content Committee Open committee with some faculty representation that meets monthlyOpen committee with some faculty representation that meets monthly Approves all content and service changesApproves all content and service changes Developed content and versioning processDeveloped content and versioning process Resolves user interface issuesResolves user interface issues Eyes and ears on the streetEyes and ears on the street

7. Tour of myPlymouth Demonstrate overall myPlymouthDemonstrate overall myPlymouthmyPlymouth SCT ProvidedSCT Provided –BSS, My Worklist, Targeted Messages, and more… Several Plymouth channelsSeveral Plymouth channels –DYK, Weather, Computing Resources –News API –Faculty Services (layout) YaleCas – dotProjectYaleCas – dotProject LDNLDN –Group Request Queue Observations:Observations: –Blurring of services (what’s Banner and what’s myPlymouth?)

8. “IT initiatives usually do not change an institution’s fundamental position in the marketplace, nor do they change its competitive stance with peers….However, the failure to adequately invest in IT can create a less competitive environment, one that is unattractive to potential students, faculty, and staff.” Brian Hawkins, Educause, pg.12, May/June 2006 IT Competitiveness

9. “Colleges and universities have come to realize that their relationship with their alumni is a two-way street. If they want support from their graduates, they must give them something back in return. "Schools are taking seriously the question of what's in it for the alumni," says Steve Calvert, director of alumni relations at the University of Denver. They now understand, he says, that it is not the faculty and staff but the alumni who are "the permanent constituency" of the university.” USA Today, Alvin P. Sanoff, 6/1/05

10. Making myPlymouth Strategic Live in February, 2005Live in February, 2005 All PSU graduates receive lifetime email and, as of 2005, myPlymouth accountsAll PSU graduates receive lifetime email and, as of 2005, myPlymouth accounts Groups for each classGroups for each class Alumni News ChannelAlumni News Channel Getting Started ChannelGetting Started Channel Did You Know ChannelDid You Know Channel Alumni Self ServiceAlumni Self Service Alumni Services TabAlumni Services Tab Alumni Role - Engagement

11. Tracking Alumni Logins

12. myPlymouth Login Stats

13. Making myPlymouth more Strategic Prospective PortalProspective Portal Parent PortalParent Portal

14. Q & A and The End.