EOC Private Sector Representative EOC Private Sector Representative Training for Golden Guardian 2013 May 15, 2013 Gap Inc. EMS Solutions

Agenda  Golden Guardian 2013 Scenario  SEMS, ICS 100/200/700/800  Bay Area EOC Private Sector Rep Network  What to Expect and Resources  CRAEN  Lessons from Activations and Exercises  Q&A

Golden Guardian 2013 – May 15th  Scenario  Starts on Day 3 after M7.8 earthquake on San Andreas fault (1906 repeat)  Most bridges closed, freeway liquefaction, airports & ports closed  Bay Area county (“Operational Area”) EOCs and CalEMA SOC activated

Basic Elements of SEMS  Incident Command System  Multi-Agency, or Inter-Agency, Coordination  California Master Mutual Aid Agreement  Operational Areas  Operational Area Satellite Information System (OASIS)

ICS Primary Functions Planning PIO – Public Information Officer *1970’s origin *Common Terminology *Five Function Command Structure *Expandable Organization *Management by Objective *Resource Management REQUIREMENTS: (available on- line at FEMA.gov) *ICS 100 *ICS 200 *ICS 700 *ICS 800

SEMS Organizational Levels State level Region level Operational Area level Local government level Field level = Resource request and information

Agenda  Golden Guardian 2013 Scenario  SEMS, ICS 100/200/700  Bay Area EOC Private Sector Rep Network  What to Expect and Resources  CRAEN  Lessons from Activations and Exercises  Q&A

Golden Guardian’06: Coordination  How Does the Private Sector “Plug In”? –Business continuity executives from 30 companies at 7 EOCs –Private sector representative in EOC Situational awareness: communicate information to/from private sector Accurate and timely infrastructure status (utilities, roads, mass transit) Guidance for employee safety and business continuity Access and coordinate private sector resources Food/water, supplies, facilities, trucks, technology, etc. –Need for representatives at multiple EOCs Operational Areas (county): information and resource provision/permission Coastal Region EOC (REOC): infrastructure info and resource deployment State Operations Center (SOC): resource procurement

Bay Area EOC Private Sector Reps Federal Agencies State Operations Center (SOC) Companies w/Statewide Operations Event Require -ments County (Operational Area) EOCs County (Operational Area) EOCs Coastal Region (REOC) Coastal Region (REOC) State Agencies City EOCs Companies with Concentrated Operations Companies with Concentrated Operations Local Business Organizations Utilities (UOC) & Business (BOC) Private Sector Reps Business Networks (BARCfirst, CRA, BRMA, ACP, BOMA-SF, CGA) Business Networks (BARCfirst, CRA, BRMA, ACP, BOMA-SF, CGA)

What to Expect as a Private Sector Representative TaskSuggested Actions Arrival/set-up Report into Liaison Officer or whoever activated you. Set up computer and phone. Report to CommTeam with your contact info. Start an Activity Log which helps next shift. Send Situation Report each shift Get briefing from Liaison Officer or Section Chief. Obtain EOC’s most recent SitRep or fill out template SitRep. Include utility status and road closure info. If public health risk, ask for workplace safety guidance. Ask for impacted zip codes link from GIS in Planning Section. Filter law enforcement sensitive info and confidential info (like company names). Monitor social media. Send a SitRep each shift to CommTeam. Introduce yourself Meet Logistics Chief and team. Meet American Red Cross, CARD/CADRE/ CalVolunteers, and utility representatives. Resource request From Logistics Section. Log contact info, mission #, delivery address and rationale. Send to CommTeam. Follow up later with CommTeam if no response. Resource donation Log donor contact info, location, availability, and transportation needs/ETA. Report to Logistics Team and Donations Mgt. Resource deployment Ask Operations Section for road closures (county transportation or CalTrans/CHP) and send to resource provider or donor. Organize conference call Probably starting day 2. Talk to Liaison Officer, may need to ask PIO or JIC. Send dial-in info to CommTeam.

11 Operation Verdict 2010: Information

Private Sector Resources ResourceSuggested Provider or Donor Bottled water, food California Grocers Association rep in SOC Business Operations Center (BOC) can access Safeway, Whole Foods, CostCo, independent grocers, food suppliers and bottlers like Nestle Water. Safeway also reachable via CRA. Supplies (hardware, clothing) SOC BOC coordinates with CalEMA MOU partners including Target, WalMart, Home Depot, Lowe’s, Grainger, and Gap. Pet supplies from Petco Foundation (excluding livestock) Pharmaceuticals Direct Relief International thru SOC BOC. McKesson via CRA or BRMA. 3M (N95 respirators) thru CRA. RX Response thru Pharma industry association in Wash DC. Generators Small generators from Home Depot, Lowe’s, WalMart via SOC BOC Large generators from SOC Utilities Operations Center (UOC) Movie studios in Los Angeles (thru HSAC or LAEPF) will loan generators. Mobile ATMs, banking BARCfirst/SoCalFirst, or Bank of America and Wells Fargo via SOC BOC or CRA. WiFi Internet, PCs & servers, Geo-mapping Cisco Systems Tactical Operations (TacOps) (919) Intel thru CRA can provide PCs and servers for shelters. Google via CRA can provide geo-mapping support. Cell phones, Telecommunications Disposable cell phones from Target, WalMart thru SOC BOC. Wireless cell providers (ATT, Verizon, Sprint) thru SOC Utilities Operations Center (UOC). Transportation or warehousing UPS and FedEx thru SOC BOC and CRA, ConWay thru CRA American Logistics Aid Network (ALAN) thru CRA Small shuttle bus vendor list via Metropolitan Transportation Commission (MTC) Fuel SOC Utilities Operations Center (UOC) works with California Energy Commission and refiners. Chevron via UOC, CRA or BRMA. Other refiners via UOC.

CalEMA Business Operations Center (BOC)  Goal to Facilitate Economic resiliency: business continuity and recovery Community assistance and donations  Communicate with Private Sector Situational awareness: accurate and timely infrastructure information Guidance for employee safety  Access Private Sector Resources Interface with CalEMA MOU partners Food/water, supplies, transportation, technology Facilitate deployment  Concept Validated in 2007 SoCal Wildfires  Golden Guardian Exercises  Activation Guide

CA Good Samaritan Law  Covers Businesses and Non-Profits  AB2796 (Nava) signed by Governor in 2008  CalEMA Web Registration Required  Donor Must Reasonably Determine  Compliance with federal and state safety and licensing regulations  Goods not altered or misbranded; medicine unopened  Resources provided to victims at no cost and no expectation of reimbursement  Protection from Civil Liability for Death, Injury, Illness or Other Damage  Declared state of war, state of emergency, or state of local emergency  Includes facilities used as dispensaries  Exercises covered as “emergency medical services training program” S

15 Private Sector Liaison in the REOC Situation Requires: Quick thinking and action Understanding of business partnerships & organizations Clear communication channels Relationships pre-established Familiarity with EOC processes and protocols Challenges: Understanding Role Tremendous media attention Rapidly changing intelligence Conflicting information Private Sector Rep Attributes Remember: Bring laptop, dress comfortably Filter proprietary or security info Not replacing OpArea’s vendor list No selling!

Agenda  Golden Guardian 2013 Scenario  SEMS, ICS 100/200/700  Bay Area EOC Private Sector Rep Network  What to Expect and Resources  CRAEN  Lessons from Activations and Exercises  Q&A

CRA Emergency Network (CRAEN)  Bay Area Cross-Sector Partners in Preparedness (BACSPP) –American Red Cross Bay Area –State and local public health –CRA, education and others  Cross-Sector Collaboration Tool –Situational awareness: situation reports, public health guidance –Contact management –Benchmarking: sharing policies –Facilitate resource sharing/donations among non-profit CBOs and businesses –Cross-sector problem solving  Mobile App  Trainings

EOC Liaisons Group Webpage Documents Position description Activity log Operational guidelines After-Action reports (Silver Sentinel, Iowa floods) Good Samaritan law AB2796 Links Online ICS 100, 200, 700, 800 Discussion Forum Collaborate on improvements Post EOC training schedules?

SoCal Wildfires Oct. 07  Largest Evacuation in State History –Over 500,000 evacuated –20,000 in 45 shelters  Private Sector Reps Activated –State Operations Center (SOC): Calif. Grocers Assoc. and BENS Bay Area –Southern Region EOC (REOC) & FEMA JFO: HSAC-BENS  Coordinated Private Resources –Bottled water (>300k bottles), food, clothing, cots (30k) –Primarily in-kind donations Better Visibility on Resource Needs Need liaison in affected county’s EOC Direct link with Red Cross and other organizations Aidmatrix? Operational Integration in EOCs Define roles and procedures of liaisons RIMS access

Silver Sentinel – Oct 2008  First Bay Area-wide Exercise Where EOC Liaisons Activated  Hayward earthquake / 4-hour activation  Alameda, Contra Costa, Marin, CCSF, Santa Clara, REOC  Liaisons Unclear of Role/Not Comfortable  Need training and relationship building with EOCs  Resource Requests Not Tracked  Need to track resource requests (Who? How?)  Communications  From EOC liaisons to Communications Team  Communications Team inbox (Consolidate reports? How often?)  Alternate communications

Lessons: H1N1, San Bruno  H1N1 Pandemic 2009 CalEMA BOC, SF, Santa Clara  Lessons Consolidated SitReps: CDC, CA, local San Francisco business call >10k Santa Clara Public Health guidance for employers Warehouse for antivirals CalEMA: N95 respirator shortage School closure list “Benchmarking” sharing HR policies  Public Health Information Events Cross-sector summit Webinars  San Bruno Gas Pipeline Explosion Sept CalEMA Coastal REOC  Lessons Google geo-mapping team deployed to ICP 3M donated supplies to Local Assistance Center Information sharing with SF CARD (non-profit sector)

Lessons: Verdict/Occupy & Japan  Japan Earthquake/Tsunami 2010 CalEMA BOC  Lessons Tsunami landfall in CA CA Public Health guidance on radiation risk US Chamber BCLC SitReps useful for companies with Japan operations Donation links  Mehserle Verdict 2010, General Strikes 2011 & 2012 CalEMA REOC, Oakland EOC  Lessons SitRep with protest schedule Bi-directional information flow: status of Oakland grocers and businesses Filter SitReps for law enforcement sensitive info Monitor social media: #OO, #BayM1GS

Thank You! Peter Ohtaki, Executive Director (415) Cell Jim Turner Projects Director (818) Cell Gap Inc. EMS Solutions