METHODS FOR ENHANCING PRODUCTIVITY AND WORK EFFICIENCY IN THE WORKSHOP Jyri Riives, Tauno Otto, Kaia Lõun

XVIII Workshop, Karpacz2 12th – 15th March 2007 Paradigm of information society Plan Do Act Check Realization time decreases Plan Do Act Check Resources decrease and cost more Production amounts increase

XVIII Workshop, Karpacz3 12th – 15th March 2007 Factors influencing production Resources continuously decrease and cost more  Labour  Materials  Energetic resources Customers’ raising demands regarding qualtiy, meanwhile presupposing decrease of the price of the products Realization times decrease and production amounts increase

XVIII Workshop, Karpacz4 12th – 15th March 2007 VISIONSTRATEGY management board quality managermarketing manager production manager workshop I manager foreman Business chain MarketingR&D Purchasi ng Production After-sales servicing Sales purchasing manager financial manager workshop II manager foreman Business chain as carrier of the company’s strategy

XVIII Workshop, Karpacz5 12th – 15th March 2007 Organization as a system with measurable value

XVIII Workshop, Karpacz6 12th – 15th March 2007 Model of the use of the production systems ISO 9001:20006-sigma Lean manufacturing customer Nature capitalProduction capital Human capitalFinancial capital TOCHouse rules Objectives BSC Transformation process SIPOC Where: ISO 9001:2000 – standard of International Organization for Standardization that is used for elaboration and certification of the organizations’ management systems 6-sigma – flexible and comprehensive system to achieve, maintain and maximise business success Lean manufacturing – excellent system for lessening operating costs, raising quality and creating main values of the organization TOC – The Theory of Constraints House rules – instructions used in a company SIPOC – Suppliers, Input, Process, Output, Customers, enables to get very good overview about the process BSC – Balanced Score Card

XVIII Workshop, Karpacz7 12th – 15th March 2007 Development of productivity and competitiveness in workshop Tasks, activities related to production Tasks, activities related to production Workshop Production management and planning Efficient realization of the work Production preparation Production organizers: production manager, workshop manager, foremen Employees on work- places: CNC operators Order planner, technology engineer Fields of competences Systems supporting production management and planning: ISO 9001, ERP, 6-sigma, Lean Manufacturing Knowledge, skills while using machine tools; Personal qualities Motivation Knowledge about technological capabilities of the workshop; skills about setting up machine tools; knowledge about setup and skills of using the setup

XVIII Workshop, Karpacz8 12th – 15th March 2007 Human resources development process User manuals of machines COMPANY (processes) inputsoutputs products/ services EDUCATIONAL INSTITUTION SPECIALIST Work safety instructions Work environment Job description Department: Tasks Goals Competence chart Register of official positions Course Professional standard Study programme

XVIII Workshop, Karpacz9 12th – 15th March 2007 Problems to solve: What specialists industry needs? How many specialists industry needs? What vocational education is needed? Problems to solve: Does our staff quality meet our strategic targets? Where we can find the most adequate vocational education? How our staff improved after vocational training? Reason to exist: Publishing information about vocational qualification standards Organizing exams for qualification certification Keeping archive for certificates INNOMET parties

XVIII Workshop, Karpacz10 12th – 15th March 2007 Overview of skill values for machine tool operator (all regions in Estonia, all sectors of machinery, basic skills level, medium difference between required and actual value, highest to lowest)

XVIII Workshop, Karpacz11 12th – 15th March 2007 Thank you!