1. Implementing and certifying your management system to JS ISO 9001:2000 – Good corporate strategy National Certification Body of Jamaica (NCBJ) ISO Info-mail April 2008

2. Quality management systems  To date, some of the tactical methods of achieving quality control and efficiency in processes used to produce goods and services are:  The Malcolm Baldrige Award Programme  Six Sigma  Lean (Toyota Production System)  Total Quality Management and  JS ISO 9001:2000

3. Strength of JS ISO 9001:2000  Although JS ISO 9001:2000 was designed as a standard for quality management systems, it was written for top management and should be implemented as a strategic initiative.  What has often been regarded as its weakness – a failure, to be specific - is actually its strength.

4. JS ISO 9001:2000 for strategy You need specificity in procedures You need generality in strategy  JS ISO 9001:2000 will support corporate strategy in the following areas: Governance Governance Asset utilization Asset utilization Operations and Operations and A balanced score card A balanced score card

5. Quality management for corporate governance JS ISO 9001:2000 provides the structure for Setting objectives Setting objectives Attaining them and Attaining them and Monitoring performance Monitoring performance Consider how the Organization for Economic Cooperation and Development (OECD) (www.oecd.org) defines governance: www.oecd.org “The system by which business corporations are directed and controlled. This system specifies the rights and responsibilities of participants and spells out rules and procedures for decision making. It provides the structure for setting objectives and the means of attaining them and of monitoring performance.”

6. Framework for accountability  JS ISO 9001:2000 provides an excellent framework to ensure corporate accountability in governance. Pull out your standard and refer to the following clauses:  Clause 4.1 General requirements Clause 4.2 Documentation requirements Clause 4.2 Documentation requirements Clause 5.1 Management commitment Clause 5.1 Management commitment Clause 5.2 Customer focus Clause 5.2 Customer focus Clause 5.3 Quality policy Clause 5.3 Quality policy Clause 5.6 Management review Clause 5.6 Management review

7. Guiding Asset Utilization  JS ISO 9001: 2000 is an appropriate methodology for asset utilization as it refers to determining and implementing the appropriate capabilities to meet business needs including material, knowledge, skills and infrastructure. See - Clause 6.1 Provision of resources - Clause 6.1 Provision of resources - Clause 6.3 Infrastructure - Clause 6.3 Infrastructure - Clause 7.4 Purchasing - Clause 7.4 Purchasing

8. JS ISO 9001:2000 - Relevant to Operations management  Operations management applies to productive systems i.e. systems of production and service. See Clause 7.1 Planning of product realization Clause 7.1 Planning of product realization Clause 7.2 Customer related processes Clause 7.2 Customer related processes Clause 7.5 Production and service provision Clause 7.5 Production and service provision

9. JS ISO 9001:2000…an instrument for executive management  A balanced scorecard refers to measuring the effectiveness of a company in translating its strategy to achievement and performance in the areas of financial, customer, operations and improvement. See Clause 8 Measurement, analysis and improvement Clause 8.2.1 Customer satisfaction Clause 8.2.3 Monitoring and measurement of processes Clause 8.2.4 Monitoring and measurement of product

10. In summary, JS ISO 9001:2000 can provide a comprehensive framework for your corporate strategy in which plans and policies are established and maintained In summary, JS ISO 9001:2000 can provide a comprehensive framework for your corporate strategy in which plans and policies are established and maintained So…Let us certify your management systems The advantages…….

11. Advantages of the NCBJ  Certification to JS ISO 9001 and ISO 14001 standards and will now be more affordable  The competence of our auditors and technical experts meets the requirements of international standard – ISO 19011:2002  You will interact with a Certification Body which understands the cultural norms of the Jamaican business environment  The NCBJ is established here in Jamaica to serve you.

12. For more information call us and we will provide information and a quote for the certification of your management systems! Call: Marcia Cohen Sales and Marketing Officer National Certification Body of Jamaica 6 Winchester Road Kingston 10 Tel: 926 3140-5 Ext. 1218 Fax: 9062298 Email: mcohen@bsj.org.jm mcohen@bsj.org.jm Extract taken from ISO Management Systems Vol 8, No. 2 www.iso.org