1 Our Expertise and Commitment – Driving your Success An Introduction to Transformation Offering November 18, 2013 Offices in Boston, New York and Northern VA

2 Table of Contents Transformation Offering Objectives Components and Definition of Transformation Offering Sample of Past Transformation Projects Transformation Offering Details: Architecture Assessment Roadmap Development Need for Flexibility Transformation Offering Tools and Resources Transformation Offering Folder Structure on Actualize Portal Transformation Offering Summary Document for Actualize Staff Transformation Offering Deliverable Templates Completed Transformation Project Deliverables and Project Summaries Transformation Offering Accomplishments Thus Far Transformation Offering Next Steps

3 Transformation Offering Objectives Develop formal structure around an existing, successful Actualize offering in order to increase sales focus to existing and new clients Improve the capture, execution, delivery and cost of transformation related projects by providing Actualize staff with: A formal offering that includes: Training Marketing materials A standardized framework for executing Transformation projects Project oversight and governance A standard set of templates for key deliverables Completed deliverables from prior Transformation projects Document libraries located on the Actualize portal archiving all of the above, in addition to other industry documentation

4 Components of Transformation Offering Transformation Offering Definition Understanding where a client is today, where they want to be tomorrow, and crafting a plan to get there Transformation Offering Components Architectural Assessment Business Technical Data Financial Organizational Roadmap Creation

5 Develop Scorecard of project objectives or Key Performance Indicators (KPIs) Architecture Assessment Summary (all may not apply) Analyze current business, technical, data, etc. architecture of the client Develop future state (considering industry best practices) Perform gap analysis Provide recommendations for improvement Roadmap Summary Develop a plan for implementing the individual improvements identified during the Architecture Assessment phase (including an inventory of projects, their sequence, estimated costs, dependencies, and resources) Roadmap Summary Transformation Offering Summary

6 Need for Flexibility The objectives and requirements of Transformation-related projects will vary from client to client. Offering components and deliverables have been designed as generic as possible to ensure the flexibility of their application to projects. For example, consider the following two prospective clients: Client A - has requested current state documentation that is focused on accounting controls to be used to identify control weaknesses and gaps in current state processes Client B - has requested current state documentation focused on identifying how similar data is obtained and used throughout the enterprise for the purpose of consolidating processes and improving data capture and utilization Project approaches and level of documentation will differ significantly between the two projects, however both fall within the Transformation Offering Transformation Offering Summary

7 Sample of Past Transformation Projects ClientProjectYearTransformation Activities ARCSubsidiary Accounting Evaluation 2012Project overview, Future State implementation plan, Solution roadmap ETradeProcedural Documentation and BPR Recommendations 2012BPR, Process Flows, Current State, Future State, Recommendations GNMAULDD Project2012Current state assessment of delivery data, recommended the development of a strategic roadmap and 6 implementation options with associated pros, cons, risks, issues and timelines. OCWENFRE Investor Reporting BPR Assessment 2012Conducted a thorough current state assessment (process view and data flow) and gap analysis of the Agency Investor Reporting function and recommended improvements through an implementation roadmap (plan, timeline for changes, costs, benefits). Also produced future state process flows and data / system views. Results were presented SF Business Head and CEO. MBIASFAS 167 Automation Evaluation 2011Actualize documented current state processes via process flows and developed detailed data, accounting, calculation, and posting requirements of a future state solution. Once requirements were documented,

8 Assess Architecture: Gather and review current documentation (eg, process and/or system flows, data models, procedures, etc) to conduct the Architecture Assessment (current documentation may not exist) Conduct analysis of current documentation and: Develop list of questions for SMEs Identify initial problem areas Schedule meeting(s) with SMEs: Conduct interviews regarding current processes and documentation Ask questions based on review of current documentation in order to fill in gaps and clarify uncertainties Enhance current state documentation (or create from scratch) Include preliminary assessment highlighting control points, gaps, dependencies, and recommendations Review current state documentation with client and receive approval Transformation Offering Details

9 Assess Architecture (continued): Perform detailed analysis of current state Create summary of findings, including: Outline of project approach Gap analysis Recommendations for improvements Design future state, incorporating industry best practices Document recommended future state architecture and present to client Obtain client feedback Finalize desired future state architecture Obtain client approval Transformation Offering Details (Continued)

10 Develop Roadmap: Review recommendations identified during the Architecture Assessment phase of the project and parse into separate projects. For each project, identify the following: High level set of activities Dependencies between the projects Timeline Cost Develop a project roadmap that sequences the projects over time so that the client can view the project priorities, dependencies and timelines (See Appendix A) Review roadmap with client manager and make changes as necessary Transformation Offering Details (Continued)

11 Project Execution – Create Final Presentation: Develop a final presentation for the client that includes: Project objective Current state observations (could include current state architecture diagrams) Recommended list of improvements (could include future state architecture diagrams, a lists of gaps between current and future state, and corresponding gaps / improvements) Recommended project roadmap to include: Matrix that lists all projects sequenced over time w/ dependencies (See Appendix A) Description of the approach used in developing the roadmap projects that are sequenced and listed in a timeline Project details that include: description, scope, assumptions, constraints, risks, estimated costs, resources, and impacts (See Appendix B) Implementation approach Transformation Offering Details (Continued)

12 The Actualize Portal contains the following Transformation Offering resources / tools: Transformation offering training documentation Transformation Offering Summary (see Appendix C) Transformation Offering high level presentation (this is the presentation) Transformation Offering procedures and training documents for Actualize staff Transformation Offering deliverable templates: Architectural assessments Current state assessments, future state assessments, gap analyses Roadmaps Final powerpoint presentations Completed Transformation Offering project summaries Completed Transformation Offering deliverables Transformation Offering marketing materials Industry best practice documentation Transformation Offering Resources / Tools

13 Transformation Offering accomplishments to date: Defined Transformation Offering scope and deliverables Developed one page Transformation Offering process overview to be followed by Actualize staff for each Transformation Offering project Developed and populated folder structure on Actualize portal for storage and easy access to Transformation Offering related documents (See Appendix D) Developed PowerPoint presentation to be delivered to Actualize staff and clients Developed Transformation Offering project templates and procedures Transformation Offering: Accomplishments?

14 Transformation Offering next steps: Conduct brown bag for Actualize staff – 4Q 2013 Develop marketing materials and marketing plan – 4Q 2013 Complete training documentation – 1Q 2014 Conduct training sessions for Actualize staff – 1Q 2014 Transformation Offering: Next Steps

15 Transformation Offering Roadmap Example – Appendix A

16 Transformation Offering Project Description – Appendix B

17 : Transformation Offering Summary – Appendix C Project PhaseTaskOwner Project Capture Identify Transformation project opportunityActualize Staff Project Capture Contact Kurt / Ned to work on proposal or statement of workKerry / Matt Project Capture Meet with client to present proposalKurt / Ned / Matt Project Capture Review resumes for staffingTheresa / Kurt / Ned Project Capture Interview prospective Transformation project staffKurt / Ned Project Prep Contact Kurt / Ned to receive an overview of the Transformation Offering and the tools available to them:   Project lead Project Prep Review the following information in the Transformation Offering folder of the Actualize Google documents site:  High level depiction of the Transformation Offering, Deliverables, etc.  Internal Transformation Offering training documents  Deliverables from completed Transformation Offering projects  Transformation Offering deliverable templates  Project close out documents from other Transformation Offering projects Project lead Project Refer back to completed project deliverables throughout the lifecycle of the engagement to assist them in developing their deliverables Project lead Project Meet with Kurt / Ned to review Transformation project progressProject lead Provide feedback to Kurt / Ned on preliminary and final project deliverables to ensure quality:  Actualize project manager / lead provides Kurt and/or Ned with the scope statement and project plan for review in order to discuss potential approaches  Actualize project manager / lead provides Kurt and/or Ned with interim deliverables for quality control review (at midway point in the project)  Actualize project manager / lead provides Kurt and/or Ned with draft versions of final deliverables Project lead Post-Project Retain project deliverables and upload to the Transformation Offering portalProject lead Post-Project Complete project close out document and includes Transformation components (e.g., roadmap, current state assessment, gap analysis, etc) in the Project Keywords section of the document. Project lead Post-Project Conduct a post-project review / lessons learned with Kurt / Ned in order to continuously improve the Transformation Offering.Project lead TRANSFORMATION OFFERING: Understanding where a client is today, where they want to be tomorrow, and crafting a plan to get there.

18 Transformation Offering Folder Structure: Appendix D