 Imagine you are a foodservice employer looking to fill an opening.  What would you look for in a potential new employee?  Depending on the position Education Training Work Experience

 Ability to calculate  Communicate  Think  Negotiate  Work as Member of a Team

 Cook - Adjust recipes, yields, weigh ingredients, adjust cooking times and temperatures  Servers –total customer bills, make change, keep track of tips  Food service managers – order supplies, schedule deliveries, schedule, payroll, determine portion sizes, estimate profits  All employers – work hours, pay rates

 Working with percentages  Eg. Fat should make up 40% of the dough  Making Change  Weighing and Measuring  ¼ =.25 = 25%  1/3 =.33 = 33%  ½ =.50 = 50%  2/3 =  ¾ =

 Not just appearing to hear what is being said  Must hear the message and respond  Avoid distractions  Active listening  Paying attention  Interacting with the speaker

Figure 2-3 Page

 How well you are understood depends on how clearly you speak. - Pronounce words clearly and correctly - Don’t use slang on the job - Speak each syllable of a word - Speak at a medium pace - Regulate your volume

 Using the telephone correctly is an important communication skill  Speak clearly at a moderate volume  Smile even though you can’t be seen  Your voice on the telephone may be a customers first or only impression of the business

 Speaking without saying a word  The way you  Sit  Stand  Move your hands  Look  Smile or Frown

 The ability to communicate in writing will help you find a job and perform well on the job Your Audience – reader’s needs Your Purpose inform, give info, or instructions request or ask for info persuade or convince complain or protest  The right style - direct/professional  The correct form – memo/business letter

 Prepare food by reading ingredient labels and recipes or formulas  Operate foodservice equipment by reading instruction manuals and safety precautions  Serve customers – reading menus  Workplace policies and communications

 Think critically  Make decisions  Solve problems

 A personal commitment to doing your very best as part of the team.  Qualities that mark a strong work ethic can be developed with practice  Responsibility – accept the consequences of your choices and actions instead of blaming others.  Flexibility –ability to adapt  Honesty  Reliability  Teamwork  Commitment- quality and excellence

 The ability to motivate others to cooperate in accomplishing a common task.  A quality every employee should practice

 Resources are the raw materials with which you do your work.  It is up to you to make the best use of these resources and to avoid wasting them.  Key resources Time – prioritize Energy – rest, nutrition, health care Money – good value Things – uniform, tools, supplies, work area People

 Information will come at you from countless sources  Acquiring Information –reliable sources such as government agencies  Using Information – information is useless until you use it.  Sharing Information – don’t keep info to yourself. Effective leaders share information they acquire

 Technology is a resource, not a replacement for a skilled employee  Apply your basic computer skills  Respect computer resources on the job  Don’t expect computers to do your job

1. Explain what it means to be an active listener 2. What are basic reading skills you can use on the job? 3. Questions 1 to 3 on Page 47