1. Section 4.1 Employability Skills
To be employed in the foodservice industry, you must draw on skills that help you find and keep a job.

2. Sharpen Your Basic Skills
Math Skills
Most foodservice workers will need to know how to make change.
make change
To count back the correct amount of change to a customer from the money he or she has paid for a check.

3. Sharpen Your Basic Skills
Listening and Speaking Skills
Practice active listening during conversations and when on the phone.
The skill of paying attention and interacting with the speaker.
active listening

4. Sharpen Your Basic Skills
Reading Skills
Read ingredient labels, equipment manuals, menus.
Writing Skills
Communicate with co-workers and customers.

5. Work Ethic
Developing a good work ethic leads to success in your career.
work ethic
A personal commitment to doing your very best as part of the team.

6. Work Ethic Qualities that make a good work ethic: responsibility
flexibility
responsibility
Your ability to be aware of what a particular situation demands of you.
flexibility
The ability to adapt willingly to changing circumstances.

7. Work Ethic Qualities that make a good work ethic: honesty reliability
When you are truthful and loyal in your words and actions.
reliable
When other people can count on you to do what you say you will do.

8. Work Ethic Qualities that make a good work ethic: teamwork
commitment to quality, and excellence
teamwork
Learning to effectively communicate, resolve conflicts, and develop negotiation skills.
commitment
The dedication that you show to doing something.

9. Leadership Skills
Employers expect leadership skills in their employees.
leadership
The ability to motivate others to cooperate in doing a common task.

10. Leadership Skills Leadership Organizations
Family, Career and Community Leaders of America (FCCLA)
SkillsUSA

11. Leadership Skills Key resources: time energy money things people
The raw material with which you do your work.
How do you effectively use key resources in your daily life?

12. Section 4.2 Seeking Employment
Learn how to seek and apply for a job in the foodservice industry.

13. Find Foodservice Employment
Find job openings through:
newspaper ads, networking, Internet and telephone leads
networking
Making use of all of your personal connections to reach your career goals.

14. Find Foodservice Employment
Find job openings through:
professional organizations, trade publications, employment agencies
trade publication
A magazine or newsletter produced by and for members of the foodservice industry.
employment agency
A business that put employers in touch with potential employees.

15. Find Foodservice Employment
You will need a résumé and will be asked to fill out a job application when you apply for a job.
résumé
A summary of your career objectives, work experience, job qualifications, education, and training.
job application
A form that employers use to collect personal information and previous work experience from job applicants.

16. Find Foodservice Employment
Prepare a job portfolio:
résumé, letter of application, letter of reference, list of references, health record, and a copy of your Social Security card
job portfolio
A collection of papers and samples that can be given to a potential employer.

17. The Interview Process During the Interview: wear appropriate clothing
be prompt and courteous
shake hands, make eye contact, speak clearly, use good manners

18. The Interview Process After the Interview: send a thank-you letter
follow up
review the session
If You are Offered the Job:
accept the offer, ask for time to consider, or turn down the job offer

19. Section 4.3 On the Job Employees have certain guaranteed rights.
Employees also have responsibilities to their employer.
If you work well, you may gain opportunities for advancement.

20. Rights and Responsibilities
Employee Responsibilities
be on time, use work time responsibly, follow the rules, work safely

21. Rights and Responsibilities
Job advancement:
more responsibilities
move to another job
begin your own business
Two qualities to help you advance are initiative and the desire to learn.
initiative
The energy required to begin new tasks and see them through.

22. Rights and Responsibilities
Employer Responsibilities
pay you no less than minimum wage
supply what you need to do the job
eliminate discrimination
discrimination
Unfair treatment based on age, gender, race, ethnicity, religion, physical appearance, disability, or other factors.
minimum wage
The lowest hourly amount a worker can earn.

23. Rights and Responsibilities
Employer Responsibilities
provide safe working conditions
provide financial help through workers’ compensation
workers’ compensation
Insurance that pays medical expenses and lost wages if you are injured on the job.

24. Rights and Responsibilities
Employees and employers must display ethical behavior on the job.
ethics
Your internal guidelines to distinguish right from wrong.
How can you show ethical behavior at school and at home?

25. Wages and Benefits
When you accept a job, you trade your skills and efforts for wages and benefits.
Benefits may include insurance, paid vacations, and savings plans.
benefits
Services or payments provided by an employer in addition to wages.

26. Wages and Benefits
Your pay is subject to deductions for taxes, insurance, and other fees.
Some workers earn tips, which need to be reported as earned money.
deduction
The money withheld from your gross pay for taxes, insurance, and other fees.
tip
A small bonus payment from a customer as a reward for excellent service.