UNDERSTANDING COSTS & CONTRACTS Developed by. Buying and/or connecting a service When you:  Connect a landline/home phone  Buy and connect a mobile.

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Presentation transcript:

UNDERSTANDING COSTS & CONTRACTS Developed by

Buying and/or connecting a service When you:  Connect a landline/home phone  Buy and connect a mobile phone  Connect to the internet

Agreement with company The company will want you to agree to pay them for the service.

This agreement is called a CONTRACT The contract may be paperwork that you have to sign.

It may be a verbal agreement, one that you talk about

Some contracts can be both in writing AND a verbal agreement +

Contracts can be made with a company on the phone or mobile phone. They will ask you questions which you have to answer.

Contracts can be made by filling in information on the internet and agreeing to questions

Fine Print Fine Print is small writing on contracts. Often this says what extra money you have to pay for services that you may not know you have agreed to. Often this writing tells you extra money you may have to pay that you did not know you had to.

Before buying a mobile phone, connecting to a landline/ home phone or connecting to the internet there are lots of things to UNDERSTAND AND THINK ABOUT.

Ask an expert to help you.

DO NOT sign any paperwork unless you understand it

Do Not agree to contracts that you do not understand. Do not be afraid to say NO

DON’T BE PRESSURED by salespeople whether in a shop or at your door into signing paperwork.

DO NOT AGREE to any contract on the phone or mobile phone that you do not understand.

DO NOT fill in anything or tick any boxes on the internet that you do not understand.

People who can help you  Settlement Workers  Case Workers  Community Legal Centres -  Financial Counsellors  Telecommunication Industry Ombudsman – Phone: Write to: PO Box 276 Collins Street West Vic 8007 Visit: Level 3, 595 Collins Street, Melbourne Online: TTY National Relay Service or Fax our consumer complaint form to

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