September 10 th, 9:00 to 11:00 –Room 218, 250 N 1950 W - State Library - Salt Lake City, UT Fleet Forum Updates Success Framework Maintenance and Repair DFO Networks Register by going to and click on the Events Calendar. If you are interested in attending the Forum through a web meeting, please contact Corry at (801) or

Updates Scott Bingham

Updates »Cerena Withers » Risk Management »Accident processes remains the same and this change should be completely transparent to the driver, all forms and locations of forms remain the same

Updates »Chad Whitlock, Director of Fleet Operations » Governor’s Office of Management and Budget

Updates »Travel Centers of America no longer accept Gascard » Tooele, and Parowan »CNG Refueling » Youtube “How to Fuel a CNG Vehicle” »

Updates »Handheld wireless devices » See the back of the hand-out 41-6a Prohibition on using a handheld wireless communication device while operating a moving motor vehicle -- Exceptions -- Penalties. (1) As used in this section: (a) "Handheld wireless communication device" means a handheld device used for the transfer of information without the use of electrical conductors or wires. (b) "Handheld wireless communication device" includes a: laptop, cell phone, smart devices, tablets, etc. (2) Except as provided in Subsection (3), a person may not use a handheld wireless communication device while operating a moving motor vehicle on a highway in this state to manually: communicate using text, I/M, , dial a phone #, etc. (3) Subsection (2) does not prohibit a person from using a handheld wireless communication device while operating a moving motor vehicle: using a handheld device, GPS or navigation device, medical or criminal emergencies May operate using hands-free, or integrated to the vehicle

Success Framework Scott Bingham

Success Framework »Governor’s Office of Management and Budget

Success Framework »Governor’s Office of Management and Budget Theory of Constraints TOC

Success Framework »Department of Administrative Services / Fleet Operations QT Quality Throughput OE Operational Expense ═ Effectiveness and Efficiency

Success Framework »Department of Administrative Services / Fleet Operations Win/Win/Win Agency Drivers/Fleet Operations/Vendor Network

Repair Price Management (RPM) System

Success Framework »Reasons for Success!! » Open PO System » Leverage Vendor Network »RFSQ’s »Market Comparable Pricing » Knowledge of logistical concerns

Success Framework

»National Conference of State Fleet Administrators “The Division of Fleet Operations will be presented the "2014 Fleet Excellence Award" at the upcoming NCSFA Conference” This annual award from NCSFA recognizes state fleet organizations that "improve the efficiency of their fleet in terms of measurable cost reductions, safety enhancements, or improved customer service.“” DFO's recognition is based primarily on the measurable cost reductions seen in FY14 from the implementation of an in-house call center that approves maintenance and repair requests from vendors on its network.”

Maintenance and Repair Eric Gardner

Fleet Operations Vendor List Check regularly, there will be updates in the future.

Maintenance and Repair »30K done on 30,000 or »32, ,500 = next service 39,715 »DFO will send reminders at <500 miles

Maintenance and Repair Cont. »Contracted product and services » Tires and related services » Windshields » Towing »Open 24hrs a day, 7 days a week, 365 days a year » 855-FLT-UTAH ( ) » Also includes Road Side Assistance (lock out, Towing, etc. )

Maintenance and Repair Cont. »Firestone rates have been renegotiated » oil changes with free tire rotations » 70 HR and Cost plus 15% on parts » 19 Locations in Utah » On the tire contract »If vehicle is under warranty, use dealer for repairs » Call 855-FLT-UTAH ( ) for remaining warranty

Vehicle Components »Components are the agency's responsibility » Roll Cages » Cages » Radio stands » CB type Radios and their stands » Utility Beds » Racks

LPD219 Requirements and Processes »Only those vendors that submit qualifications information and meet the minimum requirements may be included on the Approved Vendor List. »All vendors must complete a new pre-qualifications application at least every 18 months »DFO is required to complete a performance rating on each firm at least at the time of renewal, but may also review performance through-out the term of the 18 month period. Only firms with an acceptable performance rating shall be included on the approved vendor list. DFO may work with vendors that have an unacceptable performance rating to provide a process to become acceptable. »Fleet managers will be required to sign a Non-Conflict of interest form. »Drivers specifically assigned to cars must be trained on policy, and will be required to sign a Non-Conflict of Interest form.

LPD219 Requirements and Processes »Fleet managers that are responsible to send cars for maintenance or repair will be required to select approved vendors within the geographical locations, based on cost, availability, emergency response time, and on a rotational basis when all factors are equal. »Geographic regions are as follows: » Within Salt Lake County- city where vehicle is based, or closest mfg. dealer » All other areas - county by county » Rural Counties (outside of the Wasatch Front)- geographical area will include adjacent counties

Concerns »Please include the following in an » Shop name » Shop contact name » Driver name » VSC technician » Date and time » Details of concern »Send to Eric Gardner

DFO Mobile Apps Eric Gardner

DFO Mobile Apps »For Apple IOS and Android applications »Fuel, Repair, Tires, Towing and Car Wash »Apple IOS » services/id ?ls=1&mt=8 services/id ?ls=1&mt=8 »Android » et.UTAHGOVFleetServices et.UTAHGOVFleetServices

DFO Mobile App

Final Questions?? What can we answer… And thank you for coming!!