Working with Health IT Systems HIT System Planning, Acquisition, Installation, & Training: Practices to Support & Pitfalls to Avoid Lecture b This material.

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Working with Health IT Systems HIT System Planning, Acquisition, Installation, & Training: Practices to Support & Pitfalls to Avoid Lecture b This material (Comp7_Unit8b) was developed by Johns Hopkins University, funded by the Department of Health and Human Services, Office of the National Coordinator for Health Information Technology under Award Number IU24OC00013.

HIT System Planning, Acquisition, Installation, & Training: Practices to Support & Pitfalls to Avoid Learning Objectives—Lecture b Conduct a basic user needs analysis for a given example situation. Create a plan for training users in a small office practice, a large community clinic, or a single unit in an ambulatory care setting. Identify several potential challenges that may emerge during installation and generate a strategy to solve (lack of basic computer literacy in staff, etc.). 2 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working with Health IT Systems HIT System Planning, Acquisition, Installation, & Training: Practices to Support & Pitfalls to Avoid—Lecture b

Training Timing is important Incorporate a “practice” version of the system Design to meet the needs of different roles within the organization 3 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working with Health IT Systems HIT System Planning, Acquisition, Installation, & Training: Practices to Support & Pitfalls to Avoid—Lecture b

More Training People prefer to learn in different ways –Just-in-time (by function), or full immersion –Classroom-based or online –Instructor-led or self-paced –Group-based or one-on-one Accommodate differing schedules Determine the best people to deliver the training 4 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working with Health IT Systems HIT System Planning, Acquisition, Installation, & Training: Practices to Support & Pitfalls to Avoid—Lecture b

Even More Training! Keys to success –Convenient locations –Focused curriculum –Flexible, knowledgeable trainers Training starts early, continues through operational stage 5 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working with Health IT Systems HIT System Planning, Acquisition, Installation, & Training: Practices to Support & Pitfalls to Avoid—Lecture b

Key Success Factors Readiness of the organization; prepared to: –Understand what the system can do –Investigate and choose a system –Implement system –Training –Monitor the system Availability of a champion Perceived usefulness of the system Organizational teamwork –For small practice settings, change occurs from within the staff rather than from the top –People skills are as important as the technology 6 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working with Health IT Systems HIT System Planning, Acquisition, Installation, & Training: Practices to Support & Pitfalls to Avoid—Lecture b

Tools for Skilled Nursing Facilities & Long-Term Care Toolkit t/nursinghomes/nhtoolkit.html 7 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working with Health IT Systems HIT System Planning, Acquisition, Installation, & Training: Practices to Support & Pitfalls to Avoid—Lecture b

Tools for Small Provider Practices Toolkits DOQ-IT (“Dock-it”) Health Information Technology Toolkit for Physician Offices: 8 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working with Health IT Systems HIT System Planning, Acquisition, Installation, & Training: Practices to Support & Pitfalls to Avoid—Lecture b

Tools for Community Health Clinics & Safety Nets Toolkit 9 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working with Health IT Systems HIT System Planning, Acquisition, Installation, & Training: Practices to Support & Pitfalls to Avoid—Lecture b

HIT System Planning, Acquisition, Installation, & Training: Practices to Support & Pitfalls to Avoid Summary—Lecture b Core concepts of HIT systems planning, acquisition, installation and training Apply core concepts to specific health care settings Implementation challenges 10 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working with Health IT Systems HIT System Planning, Acquisition, Installation, & Training: Practices to Support & Pitfalls to Avoid—Lecture b

HIT System Planning, Acquisition, Installation, & Training: Practices to Support & Pitfalls to Avoid References—Lecture b References Calman,N., Kitson, K., Hauser, D. Using Information Technology to Improve Health Quality and Safety in Community Health Centers. Pro Community Health Partnership Dec 4. Available from: Lorenzi, N., Kouroubali, A., Detmer, D., Bloomrosen, M. How to successfully select and implement electronic health records (EHR) in small ambulatory practice settings. BMC Medical Informatics and Decision Making. 2009;9:15. Available from: Tools for Skilled Nursing Facilities & LTC Toolkit. Available from: DOQ-IT (“Dock-it”): Available from: Health Information Technology Toolkit for Physician Offices. Available from: Tools for Community Health Clinics & Safety Nets Toolkit. Available from: Images Slide 9: Clinician looking at computer. Image courtesy Centers for Disease Control. CDC. PHIL_3664_lores.jpg 11 Health IT Workforce Curriculum Version 3.0/Spring 2012 Working with Health IT Systems HIT System Planning, Acquisition, Installation, & Training: Practices to Support & Pitfalls to Avoid—Lecture b