International Atomic Energy Agency Achieving human performance excellence in the nuclear industry through leadership, education, and training C. R. Clark A. Kazennov, A. Kossilov, T. Mazour, J. Yoder

International Atomic Energy Agency NENP/NPES2 Nuclear power industry challenge:  Maintain high safety standards  While facing times of increasing competition and decreasing budgets Nuclear power industry solution:  Maintain excellence in human performance  While ensuring that NPP personnel training provides value to the organization

International Atomic Energy Agency NENP/NPES3 Worker Supply Projected to Decrease in Key Areas Based on the NEI’s industry-wide staffing survey (2001)

International Atomic Energy Agency NENP/NPES4 Cumulative Demand for New Workers

International Atomic Energy Agency NENP/NPES5 Systematic Approach to Human Performance Improvement Systematic Approach to Human Performance Improvement Performance = Knowledge + Skill + Attitudes + Opportunity + Effort + Motivation

International Atomic Energy Agency NENP/NPES NEI Survey Findings Nuclear Power Generation Potential Retirees are defined as employees that will be older than 53 with 25+ years of service, or older than 63 with 20 years of service, or older than 67 within the next five years. Source: NEI Nuclear Staffing Survey General Attrition ~10,000 (18%)Potential Retirees: ~16,000 (28%)

International Atomic Energy Agency NENP/NPES7 The Attrition Challenge An Ageing Workforce Nearing Retirement Tennessee Valley Authority

International Atomic Energy Agency NENP/NPES8 Transfer of Knowledge and Strategy Transfer of knowledge should be a part of the Strategic Plan and Management System of any Operating Organization Items to be considered include:  Long term staffing plans that provide a steady and predictable inflow of new personnel  Enhanced career development plans that aid both the NPP organizations and employees to chart career progressions and retirement planning  Increased emphasis on multi-skills development

International Atomic Energy Agency NENP/NPES9 Integrated Approach to the Development of NPP Managers’ Competence

International Atomic Energy Agency NENP/NPES10 Vital Role of Analysis & Evaluation and IAEA Support Design Development Implementation Evaluation Analysis The Needs in Competent Personnel The Needs in Competent Personnel FEEDBACKFEEDBACK FEEDBACKFEEDBACK Level of Effort: 80% - Design, Development, and Implementation 20% - Analysis and Evaluation Value-Added to Training Quality: 20% - Design, Development, and Implementation 80% - Analysis and Evaluation We are supporting Member States in achieving the training quality through the assistance in Needs Analysis and Evaluation !

International Atomic Energy Agency NENP/NPES11 Recent Publications and Developments Recent Publications and Developments TECDOC 1358 ( 2003 ) – Means of evaluation and improving the effectiveness of training of nuclear power plant personnel TECDOC 1364 ( 2003 ) – Managing human resources in the nuclear power industry: Lessons learned TECDOC 1399 ( 2004 ) – The Nuclear power industry’s ageing workforce: Transfer of knowledge to the next generation

International Atomic Energy Agency NENP/NPES12Continued IAEA Safety Standards Series NS-G-2.8: Recruitment, Qualification and Training of Personnel for Nuclear Power Plants (2002) IAEA Technical Reports Series No. 380: Guidebook on Nuclear Power Plant Personnel Training and Its Evaluation (1996) TECDOC-1024 Selection, Competency Development and Assessment of Nuclear Power Plant Managers (1998) More than thirty (30) publications in the field of NPP Training and Qualification All recent IAEA publications may be downloaded from the IAEA web site:

International Atomic Energy Agency NENP/NPES13 Documents under development Authorization of control room (CR) operators, with emphasis on the use of CR simulators Training activities for NPP decommissioning phase Management and integration of key factors affecting human performance of NPP personnel Upgrade and modernization of NPP training simulators Use of training approaches, techniques and tools to increasing of NPP personnel training effectiveness Assessment on NPP personnel training programmes Training programmes for the next generation of NPPs

International Atomic Energy Agency NENP/NPES14 Future Activities and Plans for : Developing attitudes and professionalism of NPP personnel Applying quality management principles in NPP personnel training Increasing training effectiveness Improving training and performance of NPP maintenance personnel Training for the commissioning of nuclear power plants Addressing NPP Contractor training and performance management Developing a structure for technical documents and databases related to NPP personnel training and human performance improvement Addressing the effective knowledge management systems for NPP operating organizations

International Atomic Energy Agency NENP/NPES15 Facilitating the Information Exchange Facilitating the Information Exchange IAEA Technical Working Group on Training and Qualification of Nuclear Power Plant Personnel (TWG-T&Q) – 30 Member States ENTRAC E-Catalogue - a web-based tool for information exchange regarding training and qualification of nuclear power plant personnel - entrac.iaea.org

International Atomic Energy Agency NENP/NPES16 To Achieve Human Performance Excellence Acknowledge and accept that training is an investment rather than a cost, and Implement leadership skills to improve personnel attitudes, establish a sense professionalism and address ‘soft skills’ within the organization which are mandatory contributors to NPP safety and efficiency