1 Welcome to Eloqua Customer Success January 2010.

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Presentation transcript:

1 Welcome to Eloqua Customer Success January 2010

Your Go-Forward Account Team As Needed: Eloqua Professional Services and Certified Partners Eloqua Program Launches Full Service Campaigns Marketing Best Practice Consulting Business Process Reviews Training As Needed: Eloqua Professional Services and Certified Partners Eloqua Program Launches Full Service Campaigns Marketing Best Practice Consulting Business Process Reviews Training Eloqua Product Support Team Customer Central – or – Eloqua Product Support Team Customer Central – or – Account Manager Dalia Asterbadi Customer Success Manager (CSM) Dalia Asterbadi Customer Success Manager (CSM) End User Support Success Planning New Solutions, Renewals Escalations Potential Need Eloqua Account Team Nadia de Villa Sr. Director, Customer Success Management Nadia de Villa Sr. Director, Customer Success Management Chad Horenfeldt Regional Manager, Corporate Customer Success Chad Horenfeldt Regional Manager, Corporate Customer Success

A little information about your CSM! Over 10 years of marketing experience Focus on High-Tech software Involved with Marketing Automation & Full Demand Gen Lifecycle since 2004 Areas of expertise include Integrated Marketing Communications Social Media Lead Scoring Metrics & Reporting KPI Analysis 3 My Eloqua Profile

The Next 90 Days | Success Planning Identify Key Result Areas Initiate a Success Plan Review & Align efforts Success Plan Tracking Best-Practice discussions 4 Boost Calendar November 2009

© 1999 – 2008 ALL RIGHTS RESERVED 5 Home Recommended Path The 10 things to Know 1. Eloqua Success Toolbox: Subscribe to topics based on your Success Plan. Receive 2-4 s on each topic Local User Groups give clients the opportunity to network with other Eloqua users to share ideas, challenges and successes Eloqua Success Portal has white papers, case studies and success stories from our large customer base Training Unlimited free online training with a live Trainer 5. Deliverability Digital Body Language Eloqua Artisan Marketing Insights Anything Goes Marketing– Customer Central – join the discussion!