Computer Lab Best Practices with Keystone Courses

Develop a Computer Plan Each school plan should address the following: - Access to computer Lab - Managing student login information - Process for student login and logout - Process for monitoring students in lab - Local tech support - Keystone tech support

Access To Computer Lab Schedule and time per week in lab – Number of assessments and assignments – Do students have written assignments to complete or just tests and quizzes Use Dynamic Course Scheduler and demo course to plan assessments/assignments per lab session.

Managing Student Login Info Option #1 – Teacher retains all login information and logs each student in. Option #2 – Each students logs in himself/herself

Process for Student Login/out 1.Make sure browser is entirely closed out from any previous session before logging a student in. 2.Make sure teacher or student selects “logout” when the session is complete. **If a student does not log out completely, the next student will open the former student’s account unknowingly.

Monitor Students In Lab – Assign seats as opposed to allowing students to choose seating – Monitor screens to ensure that student name on Blackboard matches student at computer. – Circulate throughout the lab – Know what students are supposed to be doing – If students have their own login information, make sure it is not left out for others to see.

Local Tech Support – Know who to call if there are hardware or internet issues – Have a plan if the individual computers or the lab is not available – Plan for additional time in lab if there are technical issues

Keystone Technical Support If Students have trouble logging in: 1.Ensure caps lock is not on 2.Verify username and password from master list 3.Close browser entirely, reopen, and try again 4.Clear browser cache and try again 5.Try a different browser/computer if possible 6. with Other issues with student accounts or online content Keystone with Details include: – Student Name/Keystone ID – Complete description of issue with screen shots – Browser used – Solutions you tried

Login Issues – Have master login/password list available Teacher log student in Submission Issues - Size of file – can be reduced by submitting in doc (or docx) or pdf format Type of file – recommended rtf or doc for written assignments Common Issues and Solutions

1.Regular access to computer lab 2.Local support available as needed 3.Maintain security of login and password info 4.Monitor lab carefully 5.Reach out to Keystone for help as needed Best Practices Overview