Lawson Learning 2008 Judith White Director, Lawson Learning International

Page 29/4/2015 Agenda  Who is Lawson Learning (no longer “the best kept secret?”)  Our Vision  How you see us  How we support Lawson Customers  Learning Options  What we’ve improved since 2007  Learning Tracks  Learning Accelerator  New courses  New Website

Page 39/4/2015 Lawson Learning  Overview Lawson Learning is a key part of Lawson’s portfolio of professional services. Our business exists to ensure that customers, partners and field consultants know how to leverage Lawson to improve business operations and intelligence. We service global customers at all stages of the Lawson lifecycle, whether they are implementing, optimizing, or expanding their Lawson solution. Lawson Learning is an insurance policy for our customers,  Vision Innovative, learning solutions that accelerate the time for project teams, support staff and users to get - and stay - “Lawson smart:”  Increasing user adoption  Enhancing the return on your investment Lawson Learning … simply smarter!

Page 49/4/2015 Research Says Learning Is Important To ERP Success  Training is consistently an under-budgeted item and is often the first item cut in the budget … each hour of effective training is worth five hours to the organization because well-trained users (1) reach the required skill level in less than a quarter of the time, (2) require less assistance from peers and help desks, and (3) spend less time correcting errors (Gartner, Slater, Aldrich, 2000).  Research shows learning makes significant impact on core software business results: –Trained customers are 60% more successful in achieving their expected business benefits. –Trained customers use 20% more product features Business Objects internal study, 2006

Page 59/4/2015  Single biggest reason why enterprise application implementations fail is a result of insufficient end user education (Cap Gemini)  66% of implementations don’t yield intended ROI due to adoption problems (AMR Research)  User support is the single biggest cost associated with application utilization (Gartner) Research Says Learning Is Important To ERP Success User Competence Consequences Source: Meta Group failing sub standard competent highly competent

Page 69/4/2015 How you see us - Survey results 2008  What you’ve said –81% of respondents were aware we existed.. We aren’t a secret anymore! –But less than half (48%) had used Lawson Learning post implementation –54% rated us as “good – excellent” –But 29% rated us as average –Only 43% of you wanted training in version 7.1 –Finance management, supply chain planning, and customer sales planning were the top topics –You strongly favor face to face instructor led training, but virtual training and self paced were acceptable when required. Lawson Learning … simply smarter!

Page 79/4/2015 Who is Lawson Learning? Our “scorecard” Lawson Learning … simply smarter!

Page 89/4/2015 Who is Lawson Learning? Our “scorecard” Lawson Learning … simply smarter!

Page 99/4/2015 How we support you = Complete Learning Solution Project Life Cycle Concept Use Setup Learning Labs Learning Accelerator Virtual Learning Lab (vLab) Online Learning Library Learning Workshop

Page 109/4/ Traditional Classroom training Ebbinghaus’ forgetting curve Go Live User Knowledge Time min Knowledge Transfer – Traditional (Retention is a Challenge)

Page 119/4/ Ebbinghaus’ forgetting curve Go Live User Knowledge Time min Knowledge Transfer – Continuous Learning for Success! Traditional Classroom training On Demand Learning Blended and Contextual Learning

Page 129/4/2015 Complete Learning Solution Kickoff Concept Use Setup Go LiveWorkshops Learning Camp Learning Workshop Learning Accelerator Learning Lab Online Learning Library

Page 139/4/2015 Complete Learning Solution Kickoff Concept Use Setup Go LiveWorkshops Learning Camp Learning Workshop Learning Accelerator Learning Lab Online Learning Library

Page 149/4/2015 What we’ve improved : Learning Tracks  Organized by Lawson –Application Roles –Technical Roles  Summarizes key planning information, including course: –Title –Code –Media –Length  Prescribes sequence

Page 159/4/2015 Lawson Roles  Lawson M3 – Applications –Customer Sales Management * –Supply Chain Execution * –Supply Chain Planning * –Manufacturing Operations * –Financial Accounting * –Financial Controlling * –Supplier Purchase Management –Enterprise Asset Management –Equipment Service Management & Rental  Lawson M3 – Technology –System Foundation Systems Administration: Installation, Java Administration, Workplace ** Migration to 7.1 ** –Enterprise Performance Management Business Intelligence Installation and Implementation ** –Business Process Management Application Kit, Professional Edition ** * Certification available ** Certification coming soon  Lawson S3 – Applications –Enterprise Financial Management * –Supply Chain Management * –Human Capital Management * –Strategic Human Capital Management  Lawson S3 – Technology –System Foundation LSF 9.0 Administration * LSF 9.0 Installation and Migration * Mobile Supply Chain Management Installation ** –Lawson Security 9.0 (new role) * –Enterprise Performance Management Business Intelligence Installation and Implementation ** –Business Process Management  Other Lawson Qualifications –StepWise (all staff augmentation) * –QuickStep (Only M3 partners) StepWise certification Other requirements to follow

Page 169/4/2015 Learning Tracks for M3 Applications Common start up program for all M3 Application Areas For Managers The M3 Solution Overview is intended for people at management level, project managers or others in positions where an overview of an ERP-system and the core M3 solutions is required. O1Lab (7.1)Lawson M3 Solution Overview MES DescriptionRecDaysMethodCourse NameCode This course enables you to make the best use of the Smart Client user interface through personalization that enables you to adapt the user interface to your business processes. R0.5WBT (7.1) Smart Client AdvancedSMCA A Learning Camp is the first classroom course in the initial Startup program. Manufacturing is the standard camp with alternatives available by industry. This course covers how Lawson M3 manages and integrates the business processes of a manufacturing company. Included processes are customer order fulfillment, distribution, manufacturing and procurement. M5Lab (7.1) Learning Camp - Manufacturing MVC DescriptionRecDaysMethodCourse NameCode

Page 179/4/2015 Learning Track for M3 Finance Core training for Financial Accounting This course covers the main functions of the financial report generator such as how to define and print a report, as well as running reports online or download. R1WBT (5.2)Financial Reporting IntroductionFRI This course covers Financial Mgt, General Ledger, Accounts Receivable, Accounts Payable and Configuration. M4Lab (7.1)Financial Accounting LabFIAL DescriptionRecDaysMethodCourse NameCode Core training for Financial Controlling Basic introductory course for projects using M3 BudgetingR1WBT (5.2)Budgeting IntroductionBUI Mandatory course for Financial Controlling personnel that includes internal accounting, purchase cost models, costing product structures. This course is also valid for 5.2 customers and is a prerequisite for Inventory Valuation. M4Lab (7.1)Financial Controlling LabFICL DescriptionRecDaysMethodCourse NameCode

Page 189/4/2015 Learning Track for M3 Supply Chain Execution Core Training for Supply Chain Execution Advanced Training for Supply Chain Execution 3 day core lab covering the processes of the warehouse department including item and inventory setup, management of stock both between warehouses and within individual warehouses, dispatch handling and inbound goods. M3Lab (5.2) Supply Chain Execution Lab SCEL DescriptionRecDaysMethodCourse NameCode Optional module. Intermediate course.O1WBT (5.2) Warehouse Interface Introduction (WHI) WHI Covers how to reconcile and value your inventory. Requires understanding of costing and potentially transfer pricing rules. O1Lab (5.2) Inventory ValuationHVI Covers internal accounting, purchase cost models, costing product structures. Prerequisite for Inventory Valuation. O4Lab (7.1) Financial Controlling LabFICL New module at 7.1R1WBT (7.1) Supply Chain Orders (SCO) NCSCO Covers the inbound logistics process and system directed put-away in particular. R1WBT (5.2) Inbound Logistics - System Directed Put- away ILSD Covers the concept of item allocation and allocation setup rules.R1WBT (5.2) Allocation Control Introduction LAI Covers the transportation management sub process, also known as dispatch by shipment. R1Lab (5.2) Transportation Management TPL DescriptionRecDaysMethodCourse NameCode

Page 199/4/2015 Learning Track for S3 Supply Chain Management

Page 209/4/2015 Learning Tracks

Page 219/4/2015 Empowering Your People – making our customers stronger Lawson Learning Lawson Consultants Partner Consultants Customers Expert instructors On demand courses for anywhere/anytime learning V-lab courses - Instructor led for interaction and hands-on training, with no travel Learning Accelerator to accelerate end user training programs 51 New courses written since October 2007, 47 Courses updated Increased Public Training Schedule Learning Camps by Industry Specific QuickStep Camps Finance Camp Net Change Training Java Technology Smart Office Multi Lingual Learning Needs Audits

Page New Courses since October 2007

Page 23 New Products – Better Ways to Learn  Learning Accelerator  Virtual Learning Labs (vLabs)  Certification

Page 249/4/2015 New Website  Welcome to Lawson Learning  Learning Edge  Learning Lifecycle  Learning Options  Learning Tracks  Regional Learning Solutions  Course Registration  Contact Us

Page 25  Focus is on role-based tracks of core modules  Ideal for new consultant and staff onboarding and net new clients  For each core module courses for: –Processing (core process transactions) –Configuring (key configuration and design decisions and impacts)  Delivery method considerations –Concurrently creating lab and ondemand version of each course –Labs to meet client demand, and ondemand to meet JIT needs for consultant onboarding Coming soon, 7.1 Application Training Redesign

Page 269/4/2015 M3 Curriculum Updates  Training for New Products Available Now –Lawson Smart Office UI –ProcessFlow Integrator  Training for New Products Available at GA –Planning Workbench  Fashion  Food & Beverage –Stock Build Optimizer –Lawson Warehouse Mobility –Analytics for Food & Beverage

Page 279/4/2015 Power Training at CUE 2009  Increasing value for Lawson customers! –Hands-on application and technical training –One trip, one airfare = time and money savings  San Diego, CA, April 17 th – 19 th  Ten courses available for registration: –ProcessFlow Custom Solutions, 9.0 –Lawson Business Intelligence Foundations, 9.0 –Lawson Security Administration, 9.0 –Lawson Security Advanced Rule Writing Workshop, 9.0 –LSF 9.0 Administration for Migration from Environment –System i System Administration, 9.0 –Payroll Process, 8.1/9.0 –General Ledger, 8.1/9.0 –Report Writer for General Ledger,. 8.1/9.0 –Strategic Sourcing, 9.0 –Additional courses to be announced this month  Find out more!

Page 289/4/2015 Summary and Questions  Who is Lawson Learning (no longer “the best kept secret?”)  Our Vision  How you see us  How we support Lawson Customers  Learning Options  What we’ve improved since 2007  Learning Tracks  Learning Accelerator  New courses  New Website

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