© 2008 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 IT Essentials PC Hardware and Software 4.1 Instructional Resource Chapter 11: Advanced Personal Computers

Presentation_ID 2 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 11: Objectives  Give an overview of field, remote, and bench technician jobs.  Explain safe lab procedures and tool use.  Describe situations requiring replacement of computer components.  Upgrade and configure personal computer components and peripherals.  Identify and apply common preventive maintenance techniques for personal computer components.  Troubleshoot computer components and peripherals.

Presentation_ID 3 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 11: Critical Concepts  What is this chapter about and why is it important?  Replacing computer parts is commonplace in a technician’s job. Learning how to safely replace parts and find suitable replacement parts is essential. Various computers may have different locations for hard drives or where specific adapters are installed, but the concepts are the same. Practicing on outdated parts is not a problem because the key to success is practice. With practice comes a sense of capability and confidence.

Presentation_ID 4 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 11: Activities  What activities are associated with this chapter? 11.1 Worksheet: Job Opportunities Lab: Using a Multimeter and a Power Supply Tester Lab: Testing UTP Cables Using a Loopback Plug and a Cable Meter Worksheet: Research Computer Components Lab: Install a NIC in Windows XP Optional Lab: Install a NIC in Windows Vista Lab: Install Additional RAM in Windows XP Optional Lab: Install Additional RAM in Windows Vista Lab: BIOS File Search

Presentation_ID 5 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 11: Activities (continued)  What activities are associated with this chapter? Lab: Install, Configure, and Partition a Second Hard Drive in Windows XP Optional Lab: Install, Configure, and Partition a Second Hard Drive in Windows Vista Lab: Repair Boot Problem Lab: Remote Technician: Repair Boot Problem Lab: Troubleshooting Hardware Problems in Windows XP Optional Lab: Troubleshooting Hardware Problems in Windows Vista Chapter 11 Quiz

Presentation_ID 6 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 11: New Terms  What terms are introduced in this chapter? antistatic bag antistatic mat antistatic wrist strap cable chip Complementary Metal Oxide semiconductor (CMOS) compressed air drive bay driver fault tolerance11.4.5

Presentation_ID 7 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 11: New Terms (continued)  What terms are introduced in this chapter? flash memory jumper loopback plug needle-nose pliers Phillips-head screwdriver power button power cable Power-On Self-Test (POST) preventive maintenance11.5 removable drive11.3.6

Presentation_ID 8 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 11: New Terms (continued)  What terms are introduced in this chapter? socket torx screwdriver troubleshooting11.6 tweezers video adapter voltage (V) wire cutters11.2.2

Presentation_ID 9 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 11: Changes  What has changed from the previous version (4.0) of ITEPC? Page Review names, purposes, characteristics, and safe and appropriate use of tools Multimeter Power supply tester Specialty hardware/tools Cable tester Loopback plug Extension magnet Page Select a case and power supply Wattages and capacity Connector types and quantity Output voltages

Presentation_ID 10 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential  What has changed from the previous version (4.0) of ITEPC? Page Select a motherboard Bus speeds Chipsets Socket types Expansion slots Chapter 11: Changes (continued)

Presentation_ID 11 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 11: Changes (continued)  What has changed from the previous version (4.0) of ITEPC? Page Select the CPU and heat sink/fan assembly Socket type 32-bit vs. 64-bit Speed Number of cores Cache Front side bus Power consumption CPU fans Case fans

Presentation_ID 12 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 11: Changes (continued)  What has changed from the previous version (4.0) of ITEPC? Page Select adapter cards Graphics cards Sound cards Storage controllers RAID cards (RAID array – levels 0,1,5) eSATA cards I/O cards FireWire USB Parallel Serial NICs Wired Wireless Capture cards TV Video

Presentation_ID 13 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 11: Changes (continued)  What has changed from the previous version (4.0) of ITEPC? Page Select storage devices and hard drives Floppy Disk Drive Media Readers Hard Drives PATA SATA SCSI Solid State Drives Optical drives CD DVD Blu-ray External eSATA

Presentation_ID 14 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 11: Changes (continued)  What has changed from the previous version (4.0) of ITEPC? Page Upgrade and configure a motherboard CPU Installation Jumper Settings CMOS Battery Installation Advanced BIOS Settings Expansion Slots Front Panel Connectors BIOS Updates I/O Shield Page Upgrade and configure a CPU and a heat sink/fan assembly Socket Types CPU Fans Case Fans

Presentation_ID 15 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 11: Changes (continued)  What has changed from the previous version (4.0) of ITEPC? Page Upgrade and configure RAM Adding RAM in Windows Vista Page Upgrade and configure storage devices and hard drives HDD SATA RAID Media reader Page Review the troubleshooting process Identify the Problem Establish a Theory of Probable Causes Determine an Exact Cause Implement a Solution Verify Solution and Full System Functionality Document Findings

Presentation_ID 16 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 11: Changes (continued)  What has changed from the previous version (4.0) of ITEPC? Page Identify common problems and solutions Storage Device Problems The computer does not recognize a storage device The FDD will not read media The computer will not eject an optical disc The media reader cannot read an SD card Motherboard and Internal Component Problems The computer clock no longer keeps the correct time The USB flash drive connection is slow Following BIOS firmware update, the computer will not start Following boot up, the computer displays incorrect CPU information The HDD LED does not display The integrated NIC does not work There is no display after installation of a PCIe video card There is no sound after installation of a sound card

Presentation_ID 17 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 11: Changes (continued)  What has changed from the previous version (4.0) of ITEPC? Page Identify common problems and solutions Power Supply Problems –The computer will not turn on –The computer reboots, shuts down unexpectedly, or has a burning smell CPU Problems –The computer will not boot, locks up, or displays error messages or the BSOD –CPU fan makes an unusual noise –Upgrading the CPU or OS causes the computer to run slower –32-bit devices do not work on a 64-bit computer –The computer does not recognize new RAM or CPU

Presentation_ID 18 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 11: Classroom Management  Have the students research a replacement power supply of equal wattage and with the appropriate power connectors.  Provide copies of motherboard documentation to the students. Have the students research the type of memory and the maximum amount of memory that can be supported by that motherboard.  Most of the time spent on memory upgrade is in the planning, selection, and purchasing of memory. Have the students determine what to purchase if a computer with 256K of memory needs to be upgraded to 2GB.  Provide extra hard drives to the students. Have the students install a second hard drive and then partition both drives with different sizes and types of partitions.  Demonstrate flashing the BIOS of lab computers, even if the BIOS is up to date, so the students see the process.  Use an older motherboard to demonstrate the removal and installation of a CPU.

Presentation_ID 19 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 11: Teaching Analogies  Upgrading a computer is like replacing a part on your car. You must obtain a part that is compatible with your system. Compatibility is very important for the memory, CPU, and power supply of a computer.

Presentation_ID 20 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential  What are the different types of certification?  How do you prepare and register for a certification exam?  How can you determine if a processor is compatible with a motherboard?  How can you determine if a particular type and amount of memory is compatible with a motherboard?  What are some reasons to implement different levels of RAID? Chapter 11: Suggested Class Discussions

Presentation_ID 21 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 11: Best Practices  Obtain old hard drives from technicians or computer stores. Even if they are low capacity, they can be used to demonstrate the concepts of partitioning and formatting.  Install two video adapters and configure dual monitors. This is a common implementation in many work environments.

Presentation_ID 22 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 11: Outside Reading CompTIA Certification Website Cisco Networking Academy Website NetAcad ITE Forum

Presentation_ID 23 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential

Presentation_ID 24 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential