Enabling Mature Self Service with System Center 2012 Justin Cook (Data # 3) Principal Consultant, Systems Management & User Computing Jeffrey Cook (Data # 3) Solution Consultant, Systems Management & User Computing SIM321

Configuration Manager Self Service

Software Center Application Catalog View and Request Available Applications Application Request Manage Primary and Mobile Devices

demo Jeffrey Cook Solution Consultant, Systems Management and End User Computing Data # 3 SCCM Application Catalog

Virtual Machine Manager and App Controller Self Service

System Center 2012 Orchestrator

Create IncidentCreate Checkpoint Start Maint Mode Shut Down VM on error Update on success Invoke Web Services Compare Values Send Query Database Run.Net Script Return Data Check Schedule Orchestrator

Create IncidentCreate Checkpoint Start Maint Mode Shut Down VM on error Update on success Orchestrator

demo Jeffrey Cook Solution Consultant, Systems Management and End User Computing Data # 3 SCO Runbooks and Self Service Portal

System Center

System Center 2012 Service Manager

Service Manager

Third party management tools Service Catalog Templates Workflows CMDB Work Items Configuration Items Knowledge Reporting and data warehousing Mobile Portal Integration Process Automation Self Service / Reporting ITIL Processes Change Release Request Fulfilment Incident Problem

Consumer enters self-service request for deployment Consumer accesses service catalog IT automates process IT provisions service IT approves (or rejects) request Consumer accesses service catalog Consumer enters self-service request for deployment IT approves (or rejects) request IT automates process IT provisions service

demo Jeffrey Cook Solution Consultant, Systems Management and End User Computing Data # 3 Service Manager Self Service – Application Distribution

Service Manager

demo Justin Cook Principal Consultant, Systems Management and End User Computing Data # 3 Service Manager Self Service – Advanced Self Service

SIM332 – Private Cloud Service Delivery and Automation (Fri 9:45) SIM333 – System Center 2012 Application Management (Fri 11:30) VIR334 – SC2012 Infrastructure Components Management (Fri 1:45) (Monitoring and Operating a Private Cloud) (Configuring and Deploying a Private Cloud Speaker Lounge – Thurs 1PM, Fri 12:45 Symantec Booth (Thurs Lunch), Datacentre Area Microsoft Stand Service Manager Product Team Blog - SystemCenterTech Blog –