6. CMDB Ticketing Billing Management Systems Web based Runbook Authoring: Service Administrator can create runbooks to automate all aspects of cloud infrastructure, plan delivery, and maintenance activities Highly Available Engine Support requirements for scale and H/A. Built on PowerShell Workflow Integration into other systems: Import PS modules and create additional modules and runbooks for existing resources or to connect into 3 rd party systems (ticketing system, billing system, user store, CMDB) Automation Add bulk user accounts Add additional SQL capacity Notify users of plan updates Service Ticket for failed resources VIRTUAL MACHINE CLOUDS 12 SQL SERVER 9 PLANS 12 WEBSITE CLOUD 12 MYSQL SERVERS 0 NOTIFICATIONS 0 USER ACCOUNTS 4 AUTOMATION 8 ALL ITEMS

8. PowerShell Workflow Use Windows PowerShell syntax Multi-device management Running a single task to manage complex, end- to-end processes Automated failure recovery Connection and activity retries Centralized store Credentials / certificates Global variable Global connection for runbooks Modules Runbooks (draft / published versioning) Scheduling Highly Available Runbook servers to process jobs Odata Web service to submit / retrieve status SQL Server clustering / always on Historical Analysis Historical view of runbook jobs Reporting through Excel PowerPivot for ROI View runbook used for all jobs PowerShell Workflow Centralized store Highly Available Historical Analysis Service Management Automation

9. Authoring Operating Service Management Portal PowerShell Workflow engine PowerShell Modules Runbook Workers REST oData Authorization Web Service Administration Operation Powershell Cmdlets Runbooks Runbook resources Runbook job state SMA Database PowerShell Module Http

11. Interoperability

13. User Creates VM request on SharePoint Site Admin reviews request and approves SCO Monitors for approved requests SCO calls SMA to add user to WAP plan for required VMs SCO updates SharePoint request with link to WAP and notifies user Fulfill WAP request Create new user in WAP if required Add subscription to VM Plan Add VM AddOn for number of requested VMs SharePoint or other request offering system like Service Manager SCO – Monitors SharePoint and fulfills request WAP SMA – Fulfills request with WAP User logs into WAP portal and has requested VM capacity

25. DCIM-B334 In-Depth Introduction to Service Management Automation DCIM-B375 Microsoft System Center 2012 R2 Orchestrator: Runbook Design DCIM-B321 Windows Azure Pack: Automation Essentials for Tenant Provisioning DCIM-B347 Introduction to Microsoft Azure Automation Hands on lab DCIM-H319 Windows Azure Pack: Service Management Automation

26. Come Visit Us in the Microsoft Solutions Experience! Look for Datacenter and Infrastructure Management TechExpo Level 1 Hall CD For More Information Windows Server 2012 R2 http://technet.microsoft.com/en-US/evalcenter/dn205286 Microsoft Azure http://azure.microsoft.com/en-us/ System Center 2012 R2 http://technet.microsoft.com/en-US/evalcenter/dn205295 Azure Pack http://www.microsoft.com/en-us/server- cloud/products/windows-azure-pack

27. www.microsoft.com/learning http://microsoft.com/msdn http://microsoft.com/technet http://channel9.msdn.com/Events/TechEd