1 TEAM CHALLENGES & FORMATION WHAT’S ALL THE FUSS, ANYWAY v “IN A CIVILIZED SOCIETY, WE ALL DEPEND ON EACH OTHER” – SAMUEL JOHNSON

2 TEAM CHALLENGES & FORMATION LESSON OBJECTIVES v KNOW THE ELEMENTS OF EFFECTIVE TEAM PEFORMANCE v KNOW HOW TO EFFECTIVELY WORK IN TEAM ENVIRONMENTS

3 TEAM CHALLENGES & FORMATION OVERVIEW v TYPES OF TEAMS v ELEMENTS OF TEAM PERFORMANCE v TEAM ALIGNMENT v STAGES OF DEVELOPMENT v STAGES: TEAM OR GROUP? v EFFECTIVE BEHAVIORS v CONSTRUCTIVE FEEDBACK

4 TEAM CHALLENGES & FORMATION OVERVIEW v TEAM UNDERCURRENTS v BEHAVIOR AND INTERVENTIONS

5 TEAM CHALLENGES & FORMATION TYPES OF TEAMS v PROJECT TEAMS –TEMPORARY w/ SPECIAL FOCUS v ONGOING/FUNCTIONAL TEAMS –NATURAL WORK TEAM – “BIG BROTHER” –SELF-DIRECTED WORK TEAM – NO “BOSS” –PROCESS MANAGEMENT TEAM – PART-TIME –MANAGEMENT TEAM – PLAN/REPORT v VIRTUAL TEAM –GEOGRAPHICALLY DISPERSED

6 TEAM CHALLENGES & FORMATION EFFECTIVE ELEMENTS v CLEAR PURPOSE AND GOALS v DEFINED PARAMETERS v INTERNAL COMMUNICATION v REQUIRED KNOWLEDGE AND SKILLS v PLAN OF ACTION v KEY LINK: Increasing specificity as tasks narrow

7 TEAM CHALLENGES & FORMATION EFFECTIVE ORGANIZATIONS Improve Quality Decrease Costs Improve Productivity Decrease Prices Increase Market Stay in Business Provide More Jobs Return Investment Note Well!

8 *TEAM CHALLENGES & FORMATION* TEAM DEVELOPMENT - STAGES v FORMING - EXCITEMENT, OPTIMISM, ANTICIPATION, SKEPTICISM, “HOUSEKEEPING” - “POLITE PHASE” v STORMING - TENSION, ARGUMENTS, DEFENSIVENESS, COMPETITION, JEALOUSY, PERSONAL AGENDAS CONFLICT, RESISTANCE TO TASK v NORMING - RESISTANCE CHANGES TO COOPERATION, CONSTRUCTIVE CRITICISMS,GROUNDRULES, IDEA SHARING

9 *TEAM CHALLENGES & FORMATION* TEAM DEVELOPMENT - STAGES v PERFORMING - ATTACHMENT TO TEAM MBRS, INSIGHT, SATISFACTION, SELF-CHANGE - “PROBLEM SOLVING” v TRANSFORMING - SYNERGY, NEW PERSPECTIVES, TRANSFER OF SKILLS OUTSIDE TEAM - MISSION/PERSONAL/TEAM SUCCESS

10 *TEAM CHALLENGES & FORMATION* GROUP ATTRIBUTES v GROUP OF PEOPLE COLLECTED BY ENVIRONMENT v GOAL(s) AND/OR TASK(s) USUALLY VAGUE v PERSONAL IDENTITY IS HIGH v PERSONAL GOALS TAKE PRECEDENCE v SIMILARITY OF SKILLS AND EXPERIENCE

11 *TEAM CHALLENGES & FORMATION* TEAM ATTRIBUTES v GROUP OF PEOPLE WORKING AN ISSUE v STRONG SENSE OF GROUP IDENTITY v COMMON GOAL(s) AND/OR TASK(s) v HIGH LEVEL OF INTERDEPENDENCE v MEMBERS HAVE VARIETY OF SPECIAL SKILLS - SYNERGY POTENTIAL

12 *TEAM CHALLENGES & FORMATION* GROUP OR TEAM? v NORMING CONSISTENCY = TEAM v STRONG LEADERSHIP AND PROCESS OWNERSHIP = TEAM v STEADY STAGE PROGRESS = TEAM v “STAGE CHAOS” = GROUP – LACK OF ABOVE STRUCTURES

13 *TEAM CHALLENGES & FORMATION* RECIPE FOR SUCCESS v CLEAR TEAM GOALS/OBJECTIVES v PLAN FOR GOALS/OBJECTIVES v ROLE CLARITY v EFFECTIVE COMMUNICATION - PARTICIPATE, LISTEN, FEEDBACK v MUTUALLY BENEFICIAL BEHAVIOR v DECISION MAKING PROCEDURES -CONSENSUS v. COMPROMISE

14 TEAM CHALLENGES & FORMATION MANAGING NORMS v TEAMS HAVE A CULTURE - NORMS - REINFORCED BY MANAGERs v POSITIVE ROLE MODEL v INVOLVEMENT IN PLANNING v STIMULATE CONSENSUS v REINFORCE/REWARD BEHAVIOR v FEEDBACK AGAINST STANDARDS

15 *TEAM CHALLENGES & FORMATION* TASK MANAGEMENT v INITIATE: NEW IDEAS OR SOLUTIONS v SEEKING: SEARCH FOR FACTS v GIVING: RELEVANT INFO/FACTS v CLARIFY: SUGGEST OR COORDINATE v SUMMARIZE: ASSESS & QUESTION LOGIC

16 TEAM CHALLENGES & FORMATION TEAM CONTRACT v CONSENSED RULES OF ENGAGEMENT (ROEs) FOR ALL TEAM MEMBERS v ESTABLISH EXPECTATIONS OF ACCEPTABLE GROUP BEHAVIORS v ESTABLISH GUIDELINES FOR INDIVIDUAL CONDUCT w/in TEAM v PROVIDE CONSEQUENCES OF INDIVIDUALS NOT FOLLOWING ROEs

17 *TEAM CHALLENGES & FORMATION* ACTION PLAN v SINGLE DOCUMENT TO CAPTURE KEY ACTIVITIES v AREAS COVERED: - WHAT - METHOD OF ACTION - HOW - SPECIFIC TASKS - WHO - ACCOUNTABLE TEAM MEMBERS - WHEN - START & COMPLETION DATES - RESOURCES - $, PEOPLE, “STUFF”

18 TEAM CHALLENGES & FORMATION RECIPE FOR SUCCESS v DECISION MAKING PROCEDURES v BALANCED PARTICIPATION v GROUNDRULES (ROEs) v FUNCTIONAL TEAM PROCESS v MANAGEMENT BY FACT - SYSTEMATIC/SCIENTIFIC APPROACH TO DECISION MAKING

19 *TEAM CHALLENGES & FORMATION* CONSTRUCTIVE FEEDBACK v ACKNOWLEDGE NEED v GIVE POSITIVE/NEGATIVE FEEDBACK v CONTEXTUAL FEEDBACK v TIMING v GIVE FEEDBACK - DESCRIPTIVE, UNLABELED, REALISTIC, NONJUDGMENTAL, FACTUAL, NONANECDOTAL v RECEIVE FEEDBACK - BREATHE, LISTEN, QUESTION, PROCESS

20 TEAM CHALLENGES & FORMATION SUMMARY v ELEMENTS OF TEAM PERFORMANCE v TEAM ALIGNMENT v EFFECTIVE BEHAVIORS

21 TEAM CHALLENGES & FORMATION PLAYING WELL IN THE SANDBOX v “VOTING HAS NO PLACE IN THE CONSENSUS- BUILDING PROCESS. VOTING IS A CONVENIENT WAY OF DISPOSING OF AN ISSUE WITH DISPATCH, BUT IT COMMONLY SUPPRESSES CONFLICT RATHER THAN RESOLVES IT.” - WYNN AND GUDITIS