3. ACTIVITY 1: DO YOU KNOW WHAT I MEAN?  Have a volunteer hold a sheet you have created with different shapes drawn on it.  With their back to the group, the volunteer describes the shapes on the paper; everyone else tries to draw the same design based on only the verbal instruction of the volunteer.  How it helps: The group's pictures will not be exactly the same as the original and some will be really far off.  Everyone will be reminded of the importance of communication.  Building teams is not a one-time event. It is a day-to-day process.  Good managers involve, engage and inspire their teams on a daily basis through easy, but fun, activities.

4. DEFINITION OF A TEAM A small number of people with complementary skills who are equally committed to a common purpose, goal, and working approach for which they hold themselves mutually accountable. 3

5. GROUP VS.TEAM May be strangers “I” focused individuals Lack of compelling goal No norms Roles loosely linked Individual accountabilities Collective “We” Focus. Common goal Operate by own set of team norms Have linked roles and responsibilities Teams seek and gain empowerment Focus on problem solving and process improvement Shared leadership role Debate to make sound decisions Open and trusting

6. Good teams define the problem before jumping to solutions Good teams have some type of structure with defined roles Good teams encourage new ideas and allow issue related conflict

7. TYPES OF TEAMS  Functionality  Functional teams  Cross-functional teams  Purpose  Problem-solving teams  Developmental teams  Duration  Time limited  Permanent 6

8.  FUNCTIONAL TEAMS 1. Functionality teams include functional teams and cross functional teams 2. Can you give an example of a functional team? (Example: HIV/AIDS counselors from the Voluntary Counseling Testing Center come together to develop a protocol for initial questions with first time patients) Cross-functional teams - Team members come together from different and varied work areas to resolve mutual problems How about an example of a cross functional team?(Example: Counselors, administrative staff and manager come together to decrease wait time in testing center)  PURPOSE TEAMS Problem-solving teams - Team members are focused on specific issues to develop and implement solutions. (Example: Team get together to solve client flow) Developmental teams - Team members concentrate on developing new products or systems. (Example: Team works on computerizing stock inventory in pharmacy.)  DURATION TEAMS Time limited - The team is created for a specific purpose and is dissolved when the task has been completed. (Example: Specific project team) Permanent - "Standing" team is a permanent part of the work unit or the organization

9. Activity: Characteristics of Effective Teams Based on your own experience, what are a few characteristics that you feel a team should have. 8

10. SUCCESSFUL TEAM REQUIREMENTS  Effective Communication  Clear Roles and Responsibilities  Time-efficient Processes  Interdependence  A Sense of Accountability  Management Support  An Understandable Charter (Mission, Goals, Vision) 9

11. SUCCESSFUL TEAM REQUIREMENTS (CONTINUED)  Size  Skills  Purpose  Goals  Roles  Accountability 10

12. ACTIVITY: CHARACTERISTICS OF EFFECTIVE TEAMS  Imagine this was a “team-member” led team  What ‘characteristics of an effective team’ is this team MISSING?  ‘How you would overcome the problems this team is facing’ ? 11

13. 12 Tuckman, B.W. & Jensen, M.C. (1977), “Stages of small-group development revisited.” Forming Storming Norming Performing Stages of Team Development

14.  Excitement  Anxiety  Testing  Dependence  Trust 13 Forming Storming Norming Performing

15. FORMING STAGE (CONT.)  Do I want to be part of this team?  Will I be accepted as a team member?  What price must I pay to belong to this team?  Who is the leader?  Is the leader competent? 14

16. FORMING STAGE (CONT.)  What can a facilitator do to guide the team through this stage?  Share relevant information  Encourage open dialogue  Provide structure  Direct team issues  Develop a climate of trust and respect 15

17.  Resistance to different approaches  Sharp attitude changes  Competitiveness and defensiveness  Tension and disunity 16 Forming Storming Norming Performing

18. STORMING STAGE (CONT.)  How will I find my autonomy?  How much control will I have over others?  How much control will others have over me?  Whom do I support?  Who supports me?  How much influence do I have in this team? 17

19. STORMING STAGE (CONT.)  What can a facilitator do to guide the team through this stage?  Engage team members in joint problem solving  Establish norms for looking a different viewpoints  Discuss decision-making procedures  Encourage 2-way communication  Support collaborative team efforts 18

20.  Increased satisfaction  Developing trust and respect  Giving feedback to others  Sharing responsibilities  Making decisions 19 Forming Storming Norming Performing

21. NORMING STAGE (CONT.)  What kind of relationships can we develop?  Will we be successful as a team?  How do we measure up to other teams?  What is my relationship to the team leader? 20

22. NORMING STAGE (CONT.)  What can a facilitator do to guide the team through this stage?  Talk openly about issues and concerns  Encourage members to manage the team process  Give positive and constructive feedback  Support consensus decision-making efforts  Delegate to team members as much as possible 21

23.  High level of interaction  Increased performance  Members are comfortable with one another  Confident and optimistic 22 Forming Storming Norming Performing

24. PERFORMING STAGE (CONT.)  What can a facilitator do to guide the team through this stage?  Observe the team and offer feedback when requested  Support new ideas and ways of achieving outcomes  Encourage on-going self assessment  Develop team members to their full potential  Look for ways to increase the team’s capacity 23

25. ADJOURNING STAGE  At the end of the team assignment members of the team are moving on to other roles  Lessons learned are compiled, reports written, books closed  There is a sense of achievement as well as loss that needs to be recognized

26. “TEAM” T = TOGETHER E = EVERLASTING A = ATTAIN M =MAXIMUM