Welcome To Apple Induction Training DAY 1

Today’s Training Regime Part I Discuss the importance of staff induction training Overview on who Apple is as a company and what they have to offer Activities Get to know the products Work related scenario

Importance of Staff Induction Partner up As a pair discuss why you believe staff induction training is important for any business

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Importance of Staff Induction Share your findings Allocate spokesperson or take turns

Importance of Staff Induction Training Induction Training is given to new employees Purpose of the induction training is to help a new employee settle down quickly into the job by becoming familiar with the people, the surroundings, job task and the business Important to give new employees a good impression Induction training can be spread out during days or weeks in order to cover the main materials to help prepare new staff Making the induction training fun, allowing new employees to feel relaxed instead of stressed out from day 1, if they find the induction boring, chances are they will find the job boring and will want to resign early Create activities that will be fun to learn, and influential for the workplace Let the new employees know that they have full support behind them

Importance of Staff Induction Training Covered Materials Throughout Induction - Get to know all Apple products and Software - How to greet and serve a customer with Apple Steps of Service - Introduction to the business/department and its personnel/management structure - Terms and conditions of employment (explaining the contract of employment) - Health and Safety - Business rules and procedures - Welfare and employee benefits or facilities

When you hear Apple, what is the first thing that comes to mind? Question When you hear Apple, what is the first thing that comes to mind?

About Apple Apple Inc. Founded in 1976 Founders: Steve Jobs Steve Wozniak Ronald Wayne Headquarter: Cupertino, California

About Apple Apple Retail - First store opened in USA in 2001 - Currently 357 Stores Open Worldwide 13 Located in Australia 1 in Perth Specialist- Employees who work on the floor selling all different types of products Apple has on offer Genius- Employee who works behind the Genius Bar to assist customers with broken/damaged products

Apple Products “Most Admired,” the “Most Innovative," and the “Master at Design.” Products that have made us change the way we do everything: iPod iPhone MacBook Pro iPod Touch iPad MacBook Air iPod Nano iMac iPod Shuffle

iPod “Listening to music will never be the same again.” Created iPod - 2001 iPod Shuffle - 2005 iPod Nano - 2005 iPod Touch - 2007

Mac Family “Think Different” Created iMac - 1998 MacBook Pro - 2006 MacBook Air - 2008

"The first phone to beat the iPhone.” Created iPhone - 2007

“The Jesus Tablet” Created iPad - 2010

Activity #1 Aim for this Activity: Familiarize yourself with Apple’s products Will be beneficial when dealing with customers Partner up to solve the specifications for each product Refer to the product sheet that was given to you prior to the training

Activity #1 Resources: Internet Apple Website http://www.apple.com/au/

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iPod Shuffle iPod Classic iPod Touch iPod Nano

iPad 2 iPhone 4S

MacBook Pro MacBook Air iMac

Question What was the most interesting product you found new information on and why?

Activity #2 Scenario; “A customer comes in to the Apple store and approaches you, he asks for your assistance as he is unsure on what product to get. He is tossing up between the different MacBook models, but is unsure on what model and size he wants. He specifically tells you that the main use for this product will be just for the Internet, and looking at photos and watching movies, and occasionally writing and sending emails. He is happy with his iPod Nano so music for him isn’t an issue. He doesn’t necessarily have a budget, but would like a product that will meet his needs at a reasonable price. What would you recommend to him? Or is there another Apple product that can meet his needs?”

Question What product did you recommend this customer and what made you recommend it to him?

QUESTIONS?

ENJOY YOUR BREAK 