Logging the Benefits LBC Report No 2. November 2004 Measuring the benefits of public libraries

Characteristics of Libraries Many service points Long opening hours Used by more than half the population

What is the value of libraries: To individuals ? To the community?

High Value placed on libraries by non-users as well as users In Regional Libraries Syndicate Survey 76% of all respondents gave libraries score of 10/10 for importance to the community Even 58% of non-users gave score of 10/10

Measurement of value Focus groups – users and non- users Online Survey – 8600 responses Telephone Survey – 400 Community leader interviews - 35

Profile of Users Time rich/income poor Mothers and children Primary school children “Heavy readers” Self-directed learners

Frequency of use Library users visit often – 76% of online survey respondents came at least once a fortnight. Libraries are an important community meeting place

Services used 88% mainly to borrow books Half used a/v material Half borrowed magazines Almost half used Internet or computers More than 10% attended programs or activities

Who are the non users? 27% of population who don’t need them – buy their own books and have their own information resources 13% of population who don’t use libraries but who could benefit.

Benefits of libraries to individuals Access to information Skill development Recreation and enjoyment

Benefits of libraries to community Social interaction Promoting social inclusion Bridging the generation gap Providing a focal point

Estimating the monetary value Estimates were: $500 per year for light users $4,000 per year for heavy book users $7,000-$10,000 per year for heavy users of all resources

What libraries do well Variety of books and other materials- reflecting needs of community Customer service – friendly and helpful staff

What we could do better Improved rural access Quality and location of buildings Currency of materials Longer opening hours More outreach activities More computer access Better services for disabled More services for young people

Future Roles Community hub and learning centre Support for the information economy – a gateway to information for all Dissemination of government information – local and state Supporting lifelong learning

Realising the Potential Review of funding Staff training – taking on board new roles Technology – continuing renewal Communication and consultation Developing strategic partnerships Improving image and location

LBC – A Marketing exercise To funding bodies – show them our potential To staff – encourage them to understand and embrace new roles To the public – making the most of this resource