SmartRecord Presentation Welcome to FISPALIVE Atlanta 2014

2 Why Recording / Why Hosted Recording? Enterprise Call Recording is a $1.5B per annum market, $300M - $500M cloud market opportunity Base growing at 11%, new growth out of Contact Center 99% currently premise based, 20%-30% moving to Cloud Why? = The Benefits of Cloud Why? = Increasing regulatory and mandatory compliance demands for recording and storage of data Healthcare: MIPAA, HIPAA audits Call Center: FTC Do Not Call, PCI DSS Financial Services: SEC, FSC, MiFID Compliance, Dodd-Frank

Compliance Dispute Resolution Employee Training Market Intelligence Customer Service Improvements Billing Support Risk Management Total Cost of Ownership Free upgrades Not a core business Centralization Opex vs Capex 3 Motivators RecordingCloud

The Opportunities Service Provider Forum 2013 Horizontal Plays Contact Center, Marketing campaign tracking, cold call training, customer requirement documenting, meeting notes Across vertical markets Education: Malicious calls, parental complaints, emergency situations Law Firms: Billable hours, electronic depositions Real Estate: Document customer requests, new staff training Healthcare: Risk Management Retail: customer satisfaction, dispute resolution, staff training Banking & Finance: regulatory compliance, customer satisfaction and staff training, dispute resolution

Why SmartRecord? THE CTI Group Solution

Market Leading Solution 1st hosted recording implementation with over 1,000 subscribers (Scalability) 1st carrier grade, geo-redundant recording service with % availability (Carrier Grade Quality) 1st solution to be successfully implemented by a multi- tenant carrier (Service Provider Architecture) 1st solution to record mobile phones on the provider’s network 1st recording solution certified on Vmware 1st multi-application server, wholesaler based service provider deployment

Architectural Principals “UC One” compatibility (over 70 deployed) Multi-tenant, hosted, web-serviced communications recording solution. High scalability. Carrier grade service delivery with no single point of failure. Fully white label ready, with multi-level product management. Web 2.0, HTML 5 browser-based application. Supported on most commercial-off-the-shelf hardware. Support for IM recording and social media capture