Developing a Culture of Participation in CAMHS Jason Smith February2013

WE’RE STILL WORKING ON IT!

Some Background… 5 Child and Adolescent Mental Health (Community) Services Hope Unit Horizon Unit

Some Background… United Nations Convention on the Rights of a Child - Article 12 ‘Parties shall assure the child who is capable of forming his or her own views the right to express those views freely in all matters affecting the child. The views of the child being given due weight in accordance with the age and maturity of the child.’

Some Background… The Children Act 1989 Health and Social Care Act 2001 Care Quality Commission Ofsted

The Development- early days Camhs Directorate Work Programme Group Camhs Equality and Diversity Group National Youth Agency Service User Strategy

Other elements… Service User Questionnaires – SDQ and Post Discharge ‘You Said, We Did’ Boxes in receptions

The Framework Hear by Right

The Process National Youth Agency Mapping across boroughs Planning nature of events

Hear by Right Framework for standards and indicators Stepped Process highlighting progress User friendly

Hear by Right Shared Values Strategies Structures Systems Staff Skills and Knowledge Style and Leadership

What have we done? Events started across the directorate from 2010 Challenges Attendance Location Timings

Focus of Sessions Building a group Fun, relaxed, young person friendly Food included! Young People’s Impression of their Camh Service – environment, worker, experience Voucher Payment

Evaluation of Sessions Generally Positive ‘ToR’ Established ‘Don’t like to be talked at’ Environment Reception Staff Difficult to sustain

The Next Phase IAPT Participation = pillar The PLEDGE

What changed? New Approach Champions in each service Shift in culture – not an add on

Current Work Recruitment Impact in clinical settings Leaflets/publicity/website Integrating local issues Use of local authority youth councils Self-referral Your Welcome standards Parents/Carers 9 Priorities

Feeling Good… Priority 1: Get Initial Assessments Right Priority 2: Make Sure Session Monitoring Involves the Young PersonPriority 2: Make Sure Session Monitoring Involves the Young Person Priority 3: Provide Easy Access to Complaints and AdvocacyPriority 3: Provide Easy Access to Complaints and Advocacy

Doing the Job Right… Priority 4: Make Sure Staff Have the Right Skills and KnowledgePriority 4: Make Sure Staff Have the Right Skills and Knowledge Priority 5: Involve Young People in RecruitmentPriority 5: Involve Young People in Recruitment Priority 6: Involve Young People in Staff AppraisalsPriority 6: Involve Young People in Staff Appraisals

Running the Service Well… Priority 7: Involve Young People in CommissioningPriority 7: Involve Young People in Commissioning Priority 8: Help Young People Influence Senior ManagersPriority 8: Help Young People Influence Senior Managers Priority 9: Have a Strong Mission Statement

Success? Challenging Process Pennine Care – first mental health trust to use hear by right Mandatory Lots of opportunities/ideas Fun!

Any Tips? Expect Challenges Keep persevering Food and fun Keep promises Have an end product

Thank You Any Questions?