Together We Ride - Mobility Management Center for Santa Clara County Together We Ride

Together We Ride - Mobility Management Center for Santa Clara County Mobility Management Center with Emergency Preparedness Mobility Coordination

Together We Ride - Mobility Management Center for Santa Clara County Private, non-profit, public benefit corporation providing social services and community transportation – over 1 million trips per year

Together We Ride - Mobility Management Center for Santa Clara County Project Objectives Mobility Management Center: coordinate human service transportation for vulnerable populations (i.e., persons with disabilities, older adults, low income individuals, etc.) and other users of community transportation. Emergency Operations Plan: for the mobility coordination of vulnerable populations and community transportation users in the event of a disaster and during recovery.

Together We Ride - Mobility Management Center for Santa Clara County Project Partners OUTREACH Caltrans CADRE: Collaborative Agencies Disaster Relief Effort SCC MTC (regional) SJSU Emergency Management VTA Santa Clara County Office of Emergency Services 3 Non-Urbanized Cities in South County Non-Profit and For-Profit Partners South County Collaborative 12 Cities in Central and North County and MTC

Together We Ride - Mobility Management Center for Santa Clara County Santa Clara County

Together We Ride - Mobility Management Center for Santa Clara County and SCC provided by United Way. Live operator for I&R using resource database. Subcontractor located in Ventura, California. Note: OUTREACH has been a United Way organization for 30 years. 511 provided by the Metropolitan Transportation Commission located in Oakland, California. Note: OUTREACH has been a funding partner with MTC for 30 years for community transportation programs and technology. MTC drafted the regional coordinated human service transportation plan.

Together We Ride - Mobility Management Center for Santa Clara County 2-1-1/511 Connection Increased capacity –New toll-free number –New T-1 Line: capable of increasing capacity up to 96 circuits –Establish new call distribution queue staffed by experienced Mobility Managers Ability to: –Access internal programs (paratransit, senior, employment, youth, etc.) –Connect with external providers (volunteer programs, public transit, community-based providers, shared rides, etc.) –Activate emergency response plan with community partners in event of a disaster

Together We Ride - Mobility Management Center for Santa Clara County 2-1-1/511 Coordination Plan

Together We Ride - Mobility Management Center for Santa Clara County MMC Call Center Options

Together We Ride - Mobility Management Center for Santa Clara County Access to Transportation Options

Together We Ride - Mobility Management Center for Santa Clara County Employment Transportation Assistance Call Processing Eligibility: –CalWORKs/WIA or NOVA/Work2Future Available Services –Personal Vehicles: repairs (Jump Start), gas cards –Demand-response (Guaranteed Ride Program): transportation to work, training, support services, school/day care, etc. –Public Transit: transportation plans, subsidized transit passes –Shared Rides, volunteer driver programs –Children’s transportation (up to 13yrs of age) & Free Car-Seats Transportation Providers: –OUTREACH programs, public transit, volunteer drivers, CBO’s, etc. Resources: –train-the-trainer; mobility management training for providers (CalWORKs staff, community based organizations) since 1998 –Multilingual Transportation Resource Guides –Linkages with 2-1-1SCC and 511.org

Together We Ride - Mobility Management Center for Santa Clara County Emergency Mobility Coordination Mobility Management training for partner agencies Web-based mobility management system for partner agencies to manage their members, make trip reservations, GIS mapping, accounting, reporting, as well as manage their own resources (fleet, mobility equipment, etc.) for everyday use or during and after a disaster. Distribution of alternative communication equipment and applications for coordination of efforts in the event of a disaster.

Together We Ride - Mobility Management Center for Santa Clara County Standardization Nonprofit partners participate in EAP (Emergency Action Plan) and COOP (Continuation of Operations Planning) in conjunction with the County of Santa Clara, Office of Emergency Services (Homeland Security Grant). Training in Mobility Management integrated into the agency’s plans and training policies and procedures.

Together We Ride - Mobility Management Center for Santa Clara County Web-Based Solutions Developed by a team of volunteers to support OUTREACH’s emergency planning efforts Accessible to OUTREACH’s partners Fleet Inventory Management System – FIRM Emergency Mobility Coordination Web Portal – EMC Web Portal

Together We Ride - Mobility Management Center for Santa Clara County Fleet Inventory Management System - FIRM Web-based on-line resource for emergency responders Inventory of community resources that can be used to transport vulnerable populations during an emergency. Accessible from any location with internet access

Together We Ride - Mobility Management Center for Santa Clara County Fleet Inventory Management System - FIRM In addition to being a vital resource during an emergency, organizations can use FIRM as an inventory system to maintain records of their vehicles.

Together We Ride - Mobility Management Center for Santa Clara County Web Portal for Emergency Mobility Coordination Web Based Emergency Operations GIS Based Intranet and Internet Capable View multiple datasets in real- time Links to ITS solution

Together We Ride - Mobility Management Center for Santa Clara County EMC Web Portal

Together We Ride - Mobility Management Center for Santa Clara County Outreach & Escort Inc. 926 Rock Ave, Suite 10 San Jose, CA (408)