1. Whole Child Connection™ Bob Seemer, President & COO ets, inc. System Overview Winter, 2010 ets, inc. www.etsfl.com

2. Electronic Training Solutions, Inc. - www.etsfl.com – (321) 636-2212 WCC System Overview Winter 2010 www.wholechildconnection.com 1 What is a “Whole” Child? Research-based criteria of impediments and contributors are used to define a Whole Child. The criteria consist of six dimensions: A Whole Child is fulfilled in all six dimensions.

3. Electronic Training Solutions, Inc. - www.etsfl.com – (321) 636-2212 WCC System Overview Winter 2010 www.wholechildconnection.com 2 What is the Whole Child Connection™ ? The Whole Child Connection™ is a web-based computer program developed by ets, inc. (Cocoa, FL) which enables families to determine their needs and identify the appropriate community service providers who can help them. It is a proven approach enabling families to overcome a fragmented network of community services. The Whole Child Connection™ (WCC) applies to all children and young adults, prenatal through early adulthood. There are 8 Florida Whole Child Connection™ (WCC) counties. The WCC is Goal #2 on Governor Crist’s Child Abuse Prevention and Permanency Plan.

4. Electronic Training Solutions, Inc. - www.etsfl.com – (321) 636-2212 WCC System Overview Winter 2010 www.wholechildconnection.com 3 What is the Whole Child Connection™ ? The WCC is not a simple directory of services; rather, it is a system designed to determine customer needs. It is designed around the customer, not around a directory. It differs from 2-1-1 in the following key ways: –Web vs. phone-based. –Prevention vs. crisis focused. –Holistic needs vs. a single need. –Private vs. public funding sources. –Providers effectively maintain their own records. The WCC complements existing 2-1-1 systems, it does not compete with them.

5. Electronic Training Solutions, Inc. - www.etsfl.com – (321) 636-2212 WCC System Overview Winter 2010 www.wholechildconnection.com 4 How does the Whole Child Connection™ Work? The parent completes an anonymous, simple survey, or “profile,” which is designed to identify the holistic needs of a child and family. The WCC program translates the needs into services and identifies those providers who can assist with information and/or services. The user develops a holistic plan to achieve self-determined success.

6. Electronic Training Solutions, Inc. - www.etsfl.com – (321) 636-2212 WCC System Overview Winter 2010 www.wholechildconnection.com 5 Whole Child Connection™ - Scope The Whole Child Connection™ consists of an integrated set of survey instruments. –Segmented by age group. –Risk and success factors applicable to each age group. Age segments include: –Family / home environment. –Prenatal through five years of age. –Six through 12 years of age. –13 through 19 years of age. –Adult. Other unique survey instruments are available for special populations. The Whole Senior Connection™ applies to the 55+ years population.

7. Electronic Training Solutions, Inc. - www.etsfl.com – (321) 636-2212 WCC System Overview Winter 2010 www.wholechildconnection.com 6 Whole Child Connection™ Process Children and their families have holistic needs… …which can be better understood and addressed through the Whole Child Connection.

8. Electronic Training Solutions, Inc. - www.etsfl.com – (321) 636-2212 WCC System Overview Winter 2010 www.wholechildconnection.com 7 Whole Child Connection™ Process

9. Electronic Training Solutions, Inc. - www.etsfl.com – (321) 636-2212 WCC System Overview Winter 2010 www.wholechildconnection.com 8 Whole Child Connection™ Process The parent (or guardian) completes a survey (Whole Child Connection ™ Profile) which is designed around the six dimensions and risk factors. By dimension By risk factor By age: –Family & prenatal –0-5 years –6-12 years –13-19 years –Young Adult Assistance is available in Whole Child Connection ™ communities.

10. Electronic Training Solutions, Inc. - www.etsfl.com – (321) 636-2212 WCC System Overview Winter 2010 www.wholechildconnection.com 9 Whole Child Connection™ Process The Whole Child Connection™ System identifies needs indicated by survey responses.  Need #1 (Example: “Child Health”)  Need #2 (Example: “Women’s Health Needs”)  Need #3 (Example: “Transportation”)

11. Electronic Training Solutions, Inc. - www.etsfl.com – (321) 636-2212 WCC System Overview Winter 2010 www.wholechildconnection.com 10 Whole Child Connection™ Process The parent confirms and selects a need:  Need #1: “Child Health”  Need #2: “Women’s Health Needs”  Need #3: “Transportation”

12. Electronic Training Solutions, Inc. - www.etsfl.com – (321) 636-2212 WCC System Overview Winter 2010 www.wholechildconnection.com 11 Whole Child Connection™ Process The Whole Child Connection™ System lists community service providers that are qualified to address the selected need. Example:  Need #2: “Women’s Health Needs”  Provider #1:Healthy Start Coalition  Provider #2:County Health Department  Provider #3:Advanced Health Care for Women The parent evaluates the available providers.

13. Electronic Training Solutions, Inc. - www.etsfl.com – (321) 636-2212 WCC System Overview Winter 2010 www.wholechildconnection.com 12 Whole Child Connection™ Process The parent selects an appropriate provider(s) and creates the Personalized Success Plan / Whole Child Plan. Whole Child Plan NeedSelected Provider Child HealthCommunity Health Center Women’s Health NeedsCounty Health Department TransportationCommunity Coach and Taxi The Whole Child Plan represents self-determined success for this child and family.

14. Electronic Training Solutions, Inc. - www.etsfl.com – (321) 636-2212 WCC System Overview Winter 2010 www.wholechildconnection.com 13 Whole Child Connection™ Process The parent informs the provider(s) of his/her desire to receive services or keeps a record of the provider’s contact information.

15. Electronic Training Solutions, Inc. - www.etsfl.com – (321) 636-2212 WCC System Overview Winter 2010 www.wholechildconnection.com 14 Whole Child Connection™ Process The provider(s) contacts the parent, sets appointments and provides services. The child’s and family’s holistic needs are being addressed by the services specified in the Whole Child Plan.

16. Electronic Training Solutions, Inc. - www.etsfl.com – (321) 636-2212 WCC System Overview Winter 2010 www.wholechildconnection.com 15 Whole Child Connection™ Process The quality of life of the child and family improves… …as the Whole Child Plan is completed.

17. Electronic Training Solutions, Inc. - www.etsfl.com – (321) 636-2212 WCC System Overview Winter 2010 www.wholechildconnection.com 16 Whole Child Connection™ Process The quality of life of all children and their families improves… …and a Whole Child Connection™ Community is created.

18. Electronic Training Solutions, Inc. - www.etsfl.com – (321) 636-2212 WCC System Overview Winter 2010 www.wholechildconnection.com 17 Whole Child Connection™ - Scope & Reach Who is the WCC designed to serve?  All families, regardless of age, race, ethnicity, income or geographic location.  Those families with problems, are at risk, or who may just want to better understand their needs.  Individuals and families who want to know what information and services could benefit them.  It is not a case management system, but complements them.  It can serve as a front end, a safety net, and as an alternative.

19. Electronic Training Solutions, Inc. - www.etsfl.com – (321) 636-2212 WCC System Overview Winter 2010 www.wholechildconnection.com 18 Benefits of the Whole Child Connection™ Parents and providers have better information regarding needs and available services. Leaders have better information about community needs and the impact of programs and resource allocations. The WCC system is self-funding and generates additional revenue to be used for children and family programs.

20. Electronic Training Solutions, Inc. - www.etsfl.com – (321) 636-2212 WCC System Overview Winter 2010 www.wholechildconnection.com 19 Value for Parents and Families The WCC becomes the general population’s single source for access to important services and information; –Services for all members of the family. –Calendars for scheduling and tracking services. –Contact information and links to frequently used services, such as; Schools Community Activities Entertainment Services

21. Electronic Training Solutions, Inc. - www.etsfl.com – (321) 636-2212 WCC System Overview Winter 2010 www.wholechildconnection.com 20 Value for Approved Providers The WCC becomes an important outreach portal to the community, and a source for improving organizational performance; –Updating programs and other information. –Posting events. –Obtaining service quality performance results. –Acquiring free access to ets, inc.’s Resource Library, seminars, and management tools. Providers must sign a Memorandum of Agreement (MOA) to become approved WCC providers and gain access to all WCC system benefits.

22. Electronic Training Solutions, Inc. - www.etsfl.com – (321) 636-2212 WCC System Overview Winter 2010 www.wholechildconnection.com 21 Value for Agencies (State, County, Local) 1.Real time information on risk and success factors key to community agencies’ programs and initiatives. 2.Ability to track predictive information to better manage outcomes. 3.Capability to analyze data by all demographics, risk factor, and Whole Child dimension to better engage and focus partners and demonstrate improvement initiatives. 4.Become catalysts for improving the lives of children and families in the community. 5.Be recognized as statewide role models for WCC.

23. Electronic Training Solutions, Inc. - www.etsfl.com – (321) 636-2212 WCC System Overview Winter 2010 www.wholechildconnection.com 22 Cost / Privacy  The WCC is available at no cost to any person living in the county.  The WCC does not rely on public funding to implement and sustain operations.  The WCC will provide additional funding to key participating agencies.  The WCC is voluntary and anonymous.

24. Electronic Training Solutions, Inc. - www.etsfl.com – (321) 636-2212 WCC System Overview Winter 2010 www.wholechildconnection.com 23 Contact Information Robert H. Seemer, President & COO Electronic Training Solutions, Inc. (ets, inc.) 501 Delannoy Avenue Cocoa, FL 32922 Phone: (321) 636-2212 Fax: (321) 636-2217 info@etsfl.com www.etsfl.com The Whole Child Connection ™ is powered by ets’ EZ Self Help System.