Prepared by Management Department | | MANAGEMENT, LEADERSHIP, & E MPLOYEE EMPOWERMENT Week 6

New Management Roles  Skilled communicator  Team player and a planner  Coordinator  Organizer  Supervisor

Managing for the Future 1.Prepare for the unexpected 2.Faster reaction times 3.Flatter structure 4.Build teams 5.Grow globally 6.Develop cultural sensitivity 7.Invest in technology 8.Develop a family work atmosphere 9.Create vision 10.Enhance competencies

Management Functions  Planning  Organizing  Leading  Controlling

The Management Function P O L Co

1. Planning: Create Vision  Set Vision, Goals, Objectives  Vision and Mission – Why Organization Exists, Purpose of Organization  Goals – Broad, Long-Term  Objectives – Specific, Short- Term  Continuous Process (SWOT)

SWOT Analysis Potential Internal STRENGTHS Potential Internal WEAKNESSES Potential External OPPORTUNITIES Potential External THREATS

Planning Functions

Decision Making: Steps Decision Making 1. Define2. Describe 3. Develop Alternatives 4. Develop Agreements 5. Decide6. Do 7. Determine

2. Organizing  Skills/Tasks  Stakeholders  Staffing

Management Pyramid President, Vice Pres. Division Heads, Plant Mgrs. Top Management Middle Management Supervisory (First-Line) Non-supervisory Foreman, Dept Heads Employees

Required Management Skills  Technical Skills  Human Relations Skills  Conceptual Skills

The skills that star manager needed Research by Robert L. Katz found that managers need : 1.Conceptual skills 2.Human skills 3.Technical skills Source: Robbins, Management.

Is It Difficult to be a Leader Today? More Challenging (89%) Less Challenging (1%) Don’t Know (1%) No Change (9%) Source: USA Today

3. Successful Leadership  Communicate a Vision  Establish Corporate Values  Promote Corporate Ethics  Embrace Change

Leadership Styles  Autocratic  Participative (Democratic)  Free-rein

Autocratic Leadership Making managerial decisions without consulting others

Participative Leadership  Democratic  Managers and employees working together to make decisions

Free-rein Leadership  Managers set objectives  Employees are relatively free to do whatever it takes to accomplish those objectives

Four Leadership Types  Rationalists  Politicists  Humanists  Culturists Source: CIO Nov 2003

Empowering Employees  Empowerment: Giving employees the authority and responsibility to make decisions.  Enabling: Giving workers the education tools needed to make decisions.

Manager’s Empowerment Checklist  TARGET  TOOLS  TRAINING  TIME  TRUTH  TRACKING  TOUCH  TRUST Source: Empowerment Checklist, Cathcart Institute, 2004,

Knowledge Management  Do you want to know more about your customers?  What about competition?  What information would make the company more effective in the marketplace?  What do I still not know?  Whom should I be asking?

4. Controlling 1.Establish clear standards 2. Monitor and record performance 3. Compare results against standards 4. Communicate results 5. If needed, take corrective action Are standards realistic? Feedback

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