CSR Competitiveness and innovation Minna Pajala-Hammar Head of Corporate Responsibility TeliaSonera Group UN Global Compact Conference Chisinau Moldova, October 30th 2009

TeliaSonera - in brief Approx. 32,200 employees 2008 net sales USD 15.7 billion Shares listed on Stockholm and Helsinki stock exchanges More than 453 million population Total number of subscriptions almost 144 million –of which ~45 million in the majority-owned operations –and ~96 in the associated companies

TeliaSonera Eurasia – operations in 12 markets Turkey Russia Ukraine Belarus Kazakhstan Azerbaijan Georgia Moldova Tajikistan Uzbekistan Nepal Cambodia

Different levels of market maturity Source: TeliaSonera (Q32008 Eurasia data. Pre-paid: TeliaSonera customers only) Analysys (Q42007 for Nordic & Baltic. Pre-paid: industry data) Denmark 124% penetration 22% pre-paid 5.5 M population Sweden 115% penetration 46% pre-paid 9 M population Latvia 103% penetration 43% pre-paid 2.3 M population Nepal 14% penetration 99% pre-paid 29 M population Uzbekistan 36% penetration 95% pre-paid 27 M population Kazakhstan 93% penetration 80% pre-paid 15 M population Nordic & Baltic: Growing mobile data traffic (+467% Sept 07-Sept 08) Eurasia: High voice growth Low data traffic

Access anywhere, anytime Sources: Cisco, 2008 Global IP traffic … will nearly double every two years ( ) Exabytes / month 5 exabyte per month 7 exabyte per month 44 exabyte per month

Strong growth in new services 532,000 IPTV subscribers Digital-TV 134,000 video-on- demand movies* 1/3 of revenues in Broadband IP based * Sweden, July 2009 At the forefront of introducing new technology –3G services in 5 Eurasian markets – 3,5G in Moldova –4G services in Stockholm and Oslo – 100 Mb speed –Smartphones - launch of iPhone –IPTV in the Nordics and Baltics

TeliaSonera focus areas World class service company Quality in networks Cost efficiency

Strong focus on sustainability CARBON DISCLOSURE PROJECT

Consumer aspirations Social engagement Environment Health Wellbeing Ethics ’The listening brand’ Transparency Honesty Engagement Consideration Respect ”Corporate ethics start with how companies treat their customers” Positive Consumption - global customer trend A global societal customer trend for at least next 5 years - consuming better rather than consuming less High expectations towards brand’s global commitment Preference for ethical brands Source: RISC 2009, Positive Consumption Report

Telecommunications contributing to economic and social development, enabling civil societies Adding 10 mobile phones per 100 people boosts growth in GDP per person by 0,8 percentage points** Telecom services make markets more efficient, reduce transaction costs and increase productivity Political and social advantages –Reporting human rights violations –Co-ordinate aid to catastrophe areas –Reporting on child abuse in the internet –Aiding democratic elections – information, voting –Freedom of expression – expressing opinions anonymously –Fighting the corruption –Transparency and governance ** Source: GSMA

TeliaSonera – contributing to a world of better opportunities Bridging the digital divide Sustainable communication services Mobile phone - the single most transformative tool for development?* In 5 years - 6 billion mobile phones - 1,4 billion mobile broadband subscriptions Fair business in all markets * Jeffrey Sachs, Columbia University Earth Institute

Access to telecommunications –Connecting remote villages with modern communications services –1571 residents of Obburdon village in Tajikistan Pamir mountains (elevation 3641m) Digital literacy –Window to the Future in Lithuania –Reaching for citizens –European Commission e-Inclusion Awards Safe internet usage –Blocking child sexual abusive images –Educating customers –TeliaSonera International Carrier Child Safe Guard –Partnering with ECPAT – Hotline to report violations Bridging the Digital Divide

Sustainable communication services With TelePresence meetings TeliaSonera saved 1,392 business trips between Stockholm and Helsinki 40 months of working time USD 830,000 in travelling costs 170 tons of CO2-emissions Energy efficiency = cost efficiency Innovative partnerships Videoconferencing –Improved work efficiency –Improved work flexibility –Reduced travelling costs –Reduced environmental impact

Fair business in all markets Addressing the challenges in different markets TeliaSonera Shared values and business principles – Group Code of Ethics and Conduct Integrity along the supply chain Moldcell - Strategic approach and leadership in CSR

Moldcell - Leadership in CSR Technologies versus Society –ISO 9001:2000 Quality certificate –Alocard Alternative for hearing impaired New management styles and corporate culture – 3 Codes implemented Social partnership – building a sustainable future –Education for All national project with World Bank, Unicef, Ministry of Education –A house without dangers for children Moldcell – Ambassador of Culture For a world with better opportunities –Moldcell Scholarship –Festival of children arts

Mersi mult!