Leadership for the 21 st Century Diversity & Inclusion is Key EEOC First Annual Conference Israel March 3, 2010

Agenda Personal Experience of Diversity Leadership for the 21 st Century Strategic Framework for Diversity& Inclusion The Diversity Journey

MY Story Immigrant Female Person of color Mother Wife Business executive Practicing Christian Foreigner

Leadership for the 21 st Century Current Context – Pace of change is more rapid – Complexity and ambiguity – Transparency and pervasiveness of information – Boundaryless environments – Knowledge workers “rule the workforce” – Global economic instability

The Leadership Shift Required From Western view of leader as heroic, “rugged” individual to a community of leaders From employment relationships based on paternalism to accountability, empowerment and individual and organizational capability building From cautious conversations to courageous, candid and at times, conflict-rich dialogues in service of authentic leadership

6 Diversity - Strategic Framework To maximize the global power of diversity and inclusion to achieve superior business results in these key strategic areas: WORKFORCE – a skilled, high performance workforce reflective of the diverse global marketplace Increase the attraction and hiring of diverse talent WORKPLACE - Fostering a Credo-based inclusive culture that embraces our differences and similarities and drives innovation to accelerate growth Enhance D&I capabilities of leaders at all level Hold leaders accountable for the development and retention of diverse, global talent Accelerate our achievement of a sustainable “Culture of Inclusion” MARKETPLACE - Working with business leaders to identify and establish targeted market opportunities for of healthcare products and services across diverse demographic segments Identify significant opportunities to reach underserved patients/customers in key therapeutic areas EXTERNAL PARTNERSHIPS - Cultivating external relationships with patient, professional, and civic groups to support business priorities

7 Our Customers Key Customers and Separate Key Partners in Delivering Service Key Customers: All employees Business Leaders GOCs External partnerships Key Partners: Executive Committee Senior Leadership Human Resources Affinity Groups or Employee Networks Diversity Champions Diversity Councils Metrics Customer Satisfaction: (how and what do you measure) Diversity Metrics and Percentages External Benchmarks (DiversityInc, Working Mother, Latina Style) Strength of Affinity Groups and their alignment to business strategy Level of engagement by Business Leaders in Diversity and Inclusion Noticeable growth in the recruitment of talent with key focus on women and people of color

The Diversity Journey Role of the Leader – Building Advocacy – eliminating barriers to advancement for diverse people – Self-awareness – personal triggers which limit your capability as a diversity leader – Humility – “you don’t know it all, you need diverse talent to drive innovation” – Modeling behaviors

Your Diversity and Inclusion Journey “ The journey of a thousand miles begins with one step.” Lao Tzu quotes (Chinese taoist Philosopher, founder of TaoismLao Tzu quotesChinesePhilosopher EEOC establishment – 2008 First Annual Conference Strategic Partners – academic, political, corporate etc. Your commitment and passion

In Closing Thank You Questions and comments