CERVION SYSTEMS MARKETING OVERVIEW Using Broadcasts to Change Customer Behavior and Drive Increased Sales

A typical restaurant should allocate 3% - 6% of sales to marketing (For new businesses, this should be more) MISTAKE: Some restaurant owners look at slow periods and think that's when they need to spend money to drive sales, so they spend a big chunk of cash trying to build a happy hour business and forgo building on top of their busy periods… but MARKETING IS MORE LIKELY TO MODIFY EXISTING BEHAVIORS THAN CHANGE BEHAVIOR ALTOGETHER BUILD ON YOUR EXISTING CUSTOMER BASE: new customer acquisition is 7-10 times more expensive than building restaurant sales through increased frequency, check average and party size. - SOME RESTAURANT MARKETING FACTOIDS…

Included for “as a Service” customers High volume rates more cost effective than competitors like Mail Chimp, Constant Contact Cervion offers more features than competitors, with managed service plans available

CUSTOM BRANDING DINERWARE POS INTEGRATION AUTO RESPONSE SYSTEM OPEN/CLICK ANALYTICS INCLUDED WITH “AS A SERVICE”

Welcome message is delivered to new subscribers within minutes when entered into your Dinerware Customer Database Choose a welcome message and “reward” incentive like this free dessert coupon Automated Birthday and Anniversary messaging included

MARKETING WITH BIRTHDAY/ANNIVERSARY REMINDERS…. COULD THIS GET US ONE OR TWO EXTRA TABLES PER WEEK?

Gain insights with open / click analytics !

CONVERSION = Making a reservation Placing a web-based order (preferably DOLO ) Downloading the coupon and showing up at the restaurant to spend $$$$ THE MARKETING FUNNEL…

Open/Click/Share Detail for Individual Users… Really more relevant for big-ticket items, or for our purposes, but still a cool/nifty feature for Restaurant customers

LIST BUILDING TIPS…  Staff Contest  “Fishbowl” Concept  Footer of Guest Check  Check Presenter Cards  Website Form

Top-of-mind awareness ( TOMA ) is a brand or specific product coming first in customers' minds when thinking of a particular industry. [1] [1]

“TOP OF MIND” E-BLAST IDEAS…  Entertainment/Specials  Simple Drink or Food Recipe  Coupon/Promotion  Link to Online Ordering  Always link back to Website

MARKETING: THE HIGHEST ROI PER $ IN THE DIGITAL SPACE

THE MESSAGE: WE ARE A PARTNER IN OUR CUSTOMERS’ SUCCESS WE UNDERSTAND THEIR NEEDS WE PROVIDE THE TOOLS TO HELP THEM WIN