1.05 Attributes and Attitudes of an Effective Leader

Leadership

Roles of the Effective Leader Brings the team together Sets the vision of the team

Attributes of the Effective Leader Qualities: Demanding yet personable Controlling yet flexible Communicates openly and directly Loyal to the team Trusted Respected and respects others

Attitudes of the Effective Leader Views/Judges: Gives recognition and praise publicly Understands that strength is in the team, not in individual abilities Allows others to assume leadership role when indicated Promotes positive change 1.05 Understand concepts of teamwork

1.05 Understand concepts of teamwork Leadership styles Autocratic Democratic Laissez-faire leader 1.05 Understand concepts of teamwork

1.05 Understand concepts of teamwork Autocratic Leader Often called “dictator” Makes all decisions Has difficulty delegating or sharing duties Emphasizes discipline Expects all to follow directions Causes fear of punishment from team 1.05 Understand concepts of teamwork

1.05 Understand concepts of teamwork Democratic Leader Guides Listens to the opinions of others Encourages participation of all team members in decisions and problem solving Makes decision based on the good of the group 1.05 Understand concepts of teamwork

1.05 Understand concepts of teamwork Laissez-faire Leader From French phrase “let it be” Informal type of leader Strives for minimal rules Allows individuals to function independently Usually avoids making decisions 1.05 Understand concepts of teamwork

Role of an Effective Leader Define and achieve the goal Recognize and praise team members publicly Coach and reprimand privately Protect the team! 1.05 Understand concepts of teamwork

1.05 Understand concepts of teamwork

1.05 Understand concepts of teamwork Joint action by two or more people to achieve common goals Each person: contributes with different skills expresses interests and opinions Health care teams work together to benefit the patient. 1.05 Understand concepts of teamwork

1.05 Understand concepts of teamwork Lessons from Geese Notes: Lessons from Geese was transcribed from a speech given by Angeles Arien at the 1991 Organizational Development Network. It was based on the work of Milton Olson. It circulated to Outward Bound staff throughout the United States. 1.05 Understand concepts of teamwork

Lessons from Geese Fact 1 As each goose flaps its wings, it creates an uplift for the birds that follow. By flying in the “V” formation, the whole flock has 71% greater flying range than if each bird flew alone. 1.05 Understand concepts of teamwork

1.05 Understand concepts of teamwork

Lessons from Geese Fact 2 When a goose falls out of formation, it suddenly feels the drag and resistance of flying alone. It quickly moves back into formation to take advantage of the lifting power of the bird in front of it. 1.05 Understand concepts of teamwork

1.05 Understand concepts of teamwork

Lessons from Geese Fact 3 When the lead bird tires, it rotates back into the formation to take advantage of the lifting posed by the bird immediately in front of it. 1.05 Understand concepts of teamwork

1.05 Understand concepts of teamwork

Lessons from Geese Fact 4 The geese flying in formation honk to encourage those up front to keep up the speed. 1.05 Understand concepts of teamwork

1.05 Understand concepts of teamwork

Lessons from Geese Fact 5 When a goose gets sick, wounded, or shot down, two geese drop out of formation and follow it down to help and protect it. They stay with it until it dies or is able to fly again. Then, they launch out with another formation to catch up with the flock 1.05 Understand concepts of teamwork

1.05 Understand concepts of teamwork

Together Everyone Accomplishes More TEAM Together Everyone Accomplishes More

Stages of teambuilding 1.05 Understand concepts of teamwork

Forming Awareness stage Team meets to gather information create goals Little regard to others’ values and views

Storming Conflict stage Need to be patient Listen and accept ideas from team More regard to others’ values and views

Norming Co-operation stage Confidence and trust develop Clarification of purpose and objectives Preparation of detailed plans

Performing Productivity stage Team members are flexible Everyone’s skills are utilized Work as a team

Completion stage Reflect on successes and challenges Adjourning Completion stage Reflect on successes and challenges

1.05 Characteristics of Effective Teams 1.05 Understand concepts of teamwork

Characteristics of Effective Teams Common Purpose The goals are meaningful to each team member. There is clear unity of team function. 1.05 Understand concepts of teamwork

Characteristics of Effective Teams Common Purpose Every person on the health care team must understand the role of other team members. This understanding: helps clarify individual responsibility establishes goals and expectations provides a picture of the patient’s total care 1.05 Understand concepts of teamwork

Act of exchanging information Characteristics of Effective Teams Free Communication Act of exchanging information 1.05 Understand concepts of teamwork

Characteristics of Effective Teams Free Communication Informal, comfortable atmosphere Free to express feelings and ideas Everyone participates Disagreement is viewed as good opportunity for improvement Attend patient conferences listen express opinions Aware of cultural differences 1.05 Understand concepts of teamwork

Reliability, dependability Characteristics of Effective Teams Trust Reliability, dependability 1.05 Understand concepts of teamwork

Characteristics of Effective Teams Trust Team members rely on each other, understanding their own strengths and weaknesses. Members are dependable, performing their duties to the best of their ability All members must function within legal boundaries 1.05 Understand concepts of teamwork

Working together for a common goal Characteristics of Effective Teams Collaboration Working together for a common goal 1.05 Understand concepts of teamwork

Characteristics of Effective Teams Collaboration Team members will: have positive attitude and ability to laugh at themselves be friendly and cooperative with others be open minded and willing to compromise support and encourage others 1.05 Understand concepts of teamwork

Characteristics of Effective Teams Consensus Decisions General agreement and the process of getting there. To 1.05 Understand concepts of teamwork

Characteristics of Effective Teams Consensus Decisions Look for the best win-win outcome for the team. Make decisions at a point where there is general agreement. Address conflict and work through it to achieve the desired result. To 1.05 Understand concepts of teamwork 41

Characteristics of Effective Teams Complementary Skills Good skills that build and unite a team. Skills required to function as a unit. To 1.05 Understand concepts of teamwork 42

Characteristics of Effective Teams Complementary Skills Every team member has a role and a specific contribution to make to the team. Health team members are professionals with different levels of education, ideas, backgrounds, and interests. Each member adds to make the whole bigger than the sum of its parts. To 1.05 Understand concepts of teamwork 43

Characteristics of Effective Teams Commitment A pledge or a promise 1.05 Understand concepts of teamwork

Characteristics of Effective Teams Commitment Teams work toward desired outcome. directed motivated persistent Effective teams are the result of hard work, patience, practice and the focus on quality health care for the patient. 1.05 Understand concepts of teamwork

Characteristics of Effective Teams Common purpose Free communication Trust Collaboration Complimentary skills Consensus decisions Commitment 1.05 Understand concepts of teamwork

1.05 Effective Healthcare Teams 1.05 Understand concepts of teamwork

1.05 Understand concepts of teamwork Healthcare Teams Individuals from different healthcare disciplines come together to provide patient care. No single professional can deliver a complete plan of care to meet patient needs. The leader of the healthcare team may vary depending on the task. 1.05 Understand concepts of teamwork

Healthcare Team Members Healthcare team member differences: backgrounds education levels interests skills careers All team members work together to provide quality patient care. 1.05 Understand concepts of teamwork

Roles and Responsibilities of Healthcare Team Members Assessment Treatment / management Education / advocacy Referrals / collaboration 1.05 Understand concepts of teamwork

Roles and Responsibilities of Healthcare Team Members Assessment Evaluation of the patient’s condition 1.05 Understand concepts of teamwork

Roles and Responsibilities of Healthcare Team Members Treatment / management Treatment therapy remediation of a health problem Management develop a plan define goals of therapy educate and counsel the patient 1.05 Understand concepts of teamwork

Roles and Responsibilities of Healthcare Team Members Education / advocacy Education Provide information or training to the patient and family members to effect the mind, skills and values Advocacy Support for the patient 1.05 Understand concepts of teamwork

Roles and Responsibilities of Healthcare Team Members Referrals / collaboration Referrals Direct patient to another healthcare provider Collaboration Healthcare team members working together to achieve a goal 1.05 Understand concepts of teamwork

Characteristics of Effective Healthcare Teams Set clear patient goals with measureable outcomes Composed of clinical and administrative systems Relies on multi-discipline expertise Provides training for all team members Practices effective communication 1.05 Understand concepts of teamwork 1:05 Understand concepts of teamwork

Impact of Effective Healthcare Teams Benefits to Patients: Improved patient care and outcomes Better patient access to healthcare Satisfaction among patients 1.05 Understand concepts of teamwork

Impact of Effective Healthcare Teams Benefits to Healthcare Agencies: Improved recruitment and retention of healthcare providers Satisfaction among healthcare providers Better communications among healthcare providers Efficient and effective use of resources 1.05 Understand concepts of teamwork

1.05 Understand concepts of teamwork Go Team ! (The End!) 1.05 Understand concepts of teamwork

1.05 Managing Team Conflict 1.05 Understand concepts of teamwork

Managing Team Conflict Conflicts, differences, disagreements Natural result of people working together Due to: Personal factors Values Social factors 1.05 Understand concepts of teamwork

Managing Team Conflict Conflicts, differences, disagreements Can be constructive Exciting Refreshing Good for job performance 1.05 Understand concepts of teamwork

Managing Team Conflict: Prevention Preventive Strategies Determine ground rules Set goals Get team agreement Communicate openly Everyone has a voice and everyone listens 1.05 Understand concepts of teamwork

Managing Team Conflict Reaction Reactive strategy Acting Use the authoritarian approach Tell the group what the resolution will be Useful in emergency situations or when emotions are high 1.05 Understand concepts of teamwork

Managing Team Conflict Reaction Reactive strategy Adjusting Give and take to reach a middle ground Good when a quick temporary solution is needed 1.05 Understand concepts of teamwork

Managing Team Conflict Reaction Reactive strategy Accommodation Sacrificing self concerns to yield to another person Used when one person is wrong or more can be gained later Must separate thoughts from feelings 1.05 Understand concepts of teamwork

Managing Team Conflict Reaction Reactive strategy Avoiding Withdrawing, sidestepping or postponing the issue Effective when conflict is a symptom of bigger issue, has low importance, or a time out will take care of the conflict Explain why you are doing nothing and when you expect to deal with the process 1.05 Understand concepts of teamwork

Managing Team Conflict Set up an environment so everyone knows the goal is resolution Make sure all members want to resolve the conflict 1.05 Understand concepts of teamwork

Managing Team Conflict Generate solution options Team members must agree on which solution is most appropriate Implement solution option 1.05 Understand concepts of teamwork

Managing Team Conflict Evaluate outcome Celebrate or start over! 1.05 Understand concepts of teamwork