Rookies and Newcomers: The Road to Success Investment Insurance Group Sales People Feasibility Attractions Mix Facility Design

FEC Systems Why do I need to develop Operating Systems? Just Like Babies… FEC’s don’t come with instruction manuals.

FEC Systems 3 Systems for Operating and Maintaining your FEC Facility Building your owners manual

FEC Systems Categories of Operating Systems 4 Regulatory Systems Financial Systems Human Resource Systems

FEC Systems Categories of Operating Systems 5 Operational Systems Safety Systems Marketing and Sales Systems

FEC Systems Regulatory Systems It is highly possible that your facility will have to actively comply with governmental agency regulations! Most of these will require some sort of record keeping system and will set a tone for how you operate your facility. 6

FEC Systems Partial List of Regulatory Systems Florida Dept. of Agriculture (State ride inspection/permits) Florida Dept. Hotels & Restaurants ( Stare restaurant permits) Florida Dept. Revenue (State licenses for arcade games) Florida Dept. of Health (State permits & licenses for water slides) Florida Dept. of Revenue ( State sales & use tax) Florida Dept. of Transportation (Signs & curb cuts) Florida Dept. of Labor (Labor Law Compliance) 7

FEC Systems Partial List of Regulatory Systems OSHA (right to know & labor laws) CPSC ( arcade toys & pool drains) Department of Justice (ADA) County Building Department (construction code enforcement) Fire Marshall (Kitchen & sprinkler loads) County Health Dept. (facility inspection, food service & water park) County Occupational Licenses County Utility Authority 8

FEC Systems Financial Systems Running an FEC is no different than managing any other retail business There are systems needed to keep up with every aspect of money management. From collection, accounting, security and evaluation it is critical to demonstrate to yourself and others how you are doing. Your POS system and accounting system are two corner stones of your success. 9

FEC Systems Partial List of Financial Systems End of the Day File System Summary Close out Sheet Bank Reconciliations Cash Bank Deposits Credit Card Management Systems ATM Management Systems Accounting Systems Arcade Game Management System Inventory Control Point of Sale System (POS) Billing and Collections 10

FEC Systems Human Resources System The number one asset of our organizations are our people. How we hire, train and supervise them is critical to our success and survival. How you do all these things must be well documented, if you want to insure you don’t have problems. 11

FEC Systems Partial List of HR Systems Applications New Hire Package Award Programs Disciplinary Programs Salary Administration Programs Employee Manuals Training Manuals Employee Evaluation Organizational Structure Office Operational Systems Labor Law Compliance 12

FEC Systems Operational Systems The successful FEC business is dependent on repeat business from a core group of guests. Consistency and Quality are key to developing this core group. The systems used to open and present your facility each day to the public are the basis for your customer satisfaction Develop these systems and make sure that your management and staff execute them routinely. 13

FEC Systems Partial List of Operational Systems Staff schedule Operating Schedule Opening & Closing Checklists Ride and Attraction Inspections Group & Party Preparation Reservation systems Repair & Maintenance Systems Food Preparation Schedule Facility Cleaning Entertainment Systems 14

FEC Systems Safety Systems In most cases small children are an important component of our guest mix. Since our facilities are large and complex the development of a safe environment is critical to the parental decision to use your facility. No facility can be made 100% safe. Systems are needed to handle the times in which accidents occur. Safety is the #1 topic reported on about amusement facilities, a negative report can destroy your business. 15

FEC Systems Partial List of Safety & Security Inspection Training Accident Reports Security Cameras & Systems Child Safety ( Code Adam) Chain of Command Development Facility Audits Material handling Food Safety Supervision 16

FEC Systems Marketing and Sales Many of the systems for M&S should be developed within the context of an overall Business Development Plan Consistency is the key to your M&S systems, they must all mesh with one each other. How you present your image must be carried through to all forms of media. Never loose control of your M&S material, produce it yourself or insist on final approval of all items. 17

FEC Systems Partial List of Marketing & Sales Systems Retail Price List Group Price List Web Site Development & Maintenance Social Media Sites Special Events Calendar Group Data Base Guest Loyalty Program E-Blast system 18

FEC Systems Partial List of Marketing & Sales Systems Annual Pass system Special Offers Advertising Plan Logos and Trade Marks In Park Marketing Sponcer Development Discount Systems Product and Service Giveaways 19

FEC Systems FEC Systems, How to get Started The Devil is in the Details How do you get started, create a file for each category of operating system, color code the labels and make sure you keep all originals in master file location. 20