ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina It’s an e-world after all…..

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Speakers  Corri Flores  Agency Relations Manager - Diverse Products - ADP, Inc.  Charles Smith  Texas IV-D Director, Office of the Attorney General – Child Support Division  Robyn Large  OCSE Employer Services 2 2

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina It’s an e-world after all….. Corri Flores - ADP 3

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Agenda  ADP, Inc.  E-IWO  EFT  Debt Inquiry 4

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina © Copyright 2014 ADP, Inc. Proprietary and Confidential Information. About ADP 5  Revenues of approximately $10 Billion  Market capitalization of >$23 Billion Over 600,000 clients worldwide 1 of 4 AAA Rated U.S. Industrial Companies (by Standard & Poor’s & Moody’s) Pays 1 out of 6 in the U.S. private sector - 33M worldwide Garnishment Processing since ,000 Associates In 60+ Countries Electronically moving over $1 Trillion annually One of the world’s leading providers of technology-based SaaS solutions to employers

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina e-IWO – The Basic  Electronic transmittal of child support orders  Portal hosted by Office of Child Support Enforcement (OCSE)  States not mandated to adopt e-IWO today (yet)  An authorization profile must be set up  Federal identification number (FEIN) is key identifier  30 days to add / terminate  Begin receiving files via the portal from participating states  XML, Flat, or PDF  Acknowledgement process required  Notification to employee is still required © Copyright 2014 ADP, Inc. Proprietary and Confidential Information. 6 6

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina How ADP Got Involved  Garnishment processing since 1997  Active participants since the creation of the eIWO workgroup  Attended first meeting in Chicago  Considered a project within ADP  Authorization process needed to be defined internally  Determine formats to receive  PDF file or not? 7

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina The New Process  Clients authorize ADP to receive eIWO’s  Client’s federal employer identification number (FEIN) information transmitted to OCSE  FEIN’s filtered on to the states  30 days to add/terminate clients from the process  ADP receives XML files via the portal from participating states 8

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Steps Along the Way  Dedicated internal project group met weekly  Considered a project due to size, resources and hours  Completed functionality testing  Developed internal training classes  New procedures & training  Determined clients for internal pilot participation  Phased implementation for existing clients 9

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina e-IWO State Status Sending e-IWO documents Developing e-IWO 10

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina With e-IWO, We Have Experienced… Faster Turnaround Time for Processing Orders Increased Security of Confidential Data Increased Accuracy Payments Disbursed Faster Reduction in Calls for Case / Order Status © Copyright 2014 ADP, Inc. Proprietary and Confidential Information. 11

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Lessons Learned  Internal resources - multiple internal system development needed  Not all states participating  Continue to maintain 2 processes  Not all of our clients participating  Still receiving paper orders from e-IWO states  Development changes if IWO is revised with changes that are needed for e-IWO 12

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Next Steps for e-IWO  Electronic transmission of FEINs  Reconciliation of orders to be converted to electronic  Still experiencing paper orders for some e- IWO states  Implement with the remaining states © Copyright 2014 ADP, Inc. Proprietary and Confidential Information. 13

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Electronic Funds Transfer  Employers can remit payments via EFT or check  Standard format has made the process efficient  Correct payment information is key  16 states and territories mandated electronic funds transfer (EFT) for child support  CA, FL, IA, IL, IN, MA, NE, ND, NV, OH, OR, PA, TX, VA,WV, Guam State EFT contacts can be found: eoType=OGP&groupCode=EMP&addrType =SDU&addrClassType=EMP © Copyright 2014 ADP, Inc. Proprietary and Confidential Information. 14

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Employer Benefits in Sending EFT  Increased security of confidential data (Social Security numbers)  Reduces chances of errors/unidentified payments  Reduces internal manual processing  Standardized process allows for expedited turnaround on implementations  Payments disbursed to agencies faster  Allows getting payments to families faster 15

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Debt Inquiry Portal  Centralized process for employers to report employees who are eligible to receive upcoming lump sum payouts such as bonuses, severance, vacation payouts, and other types of payments  Debt Inquiry Service Portal available  States would receive, then respond  Most states are using Debt Inquiry 16

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Debt Inquiry Service (DIS)  State agencies receive matches and contact the employers if money should be withheld from the lump sum payment  Option 1—enter information about each employee into a screen on the web application (“by the onesies”)  Option 2—upload a file containing information about employees using the file upload feature on the web application 3  s/dis_training_employers.pdf s/dis_training_employers.pdf © Copyright 2014 ADP, Inc. Proprietary and Confidential Information. 17

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Debt Inquiry Processsing  Withholding requirements vary by state  Responses are sent by each state in a variety of ways  Timing is critical  Challenging for employers juggling the multiple garnishment orders, laws, etc.  Order must clearly identify the one time withholding 18

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Corri Flores (909)

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina It’s an e-world after all….. Charles Smith-TEXAS 20

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Texas’ Employer Initiative Increase employer collections Increase employer compliance Improve employer customer service 21

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina 22

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina 23

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina 24

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina 25

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina 26

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Select FEIN 27

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina 28

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina 29

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina 30

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina 31

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina 32

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina 33

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina 34

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina 35

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina 36

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina 37

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Electronic Reporting Benefits  Secure, fast and simple to use  Reduces paper and postage costs  Provides various online methods  Improves data quality  Retrieves IWOs and NMSNs more easily  Provides print and view capabilities 38

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Collections: 9/1/ /31/

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Charles Smith (512)

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina It’s an e-world after all….. Robyn Large- OCSE Employer Services 41

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina OCSE Employer Services  E-IWO  Debt Inquiry Service  eTerm  Fast Levy 42

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina What Is e-IWO?  States send IWOs electronically  Employers electronically accept/reject IWO  Federal Employer Identification Number (FEIN) is key  Handles terminations, lump sum payments  Implementation options for employers  System to system  Fillable PDF and spreadsheet  No fee for employers 43

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina e-IWO Facts  The e-IWO Project started in 2004 and resulted in:  Increased child support collections  Reduced administrative expenditures for states and employers (postage, paper, handling)  Reduced processing and handling costs for employers  Improved communication between child support agencies and employers  Withholding information provided in a consistent and uniform format 44

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina System to System Implementation  For larger employers  Flat File or XML Schema offered  Mapping  IWOs received in file/batches  Image Ready PDF offered  Employer generates Acknowledgement  Manual processing minimized  3 – 5 month IT resources 45

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina The “No Programming” Option  In production since fall 2009  179+ Employers using PDF Acknowledgement/Spreadsheet  Reduces the IT resources required  Accept or reject the IWO  Acknowledgement information provided to states  Handles termination and lump sums 46

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina e-IWO Facts  “Portal”  A centralized e-IWO “Portal” enables states and employers/payroll processors, using just one entity, to easily and securely exchange e-IWO files  Everyone must register  Complete a profile form  Registration includes agreement 47

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Process to Implement e-IWO  Complete Profile form  We establish connectivity with you  Map elements to e-IWO layout  Test files sent to employer(s)  We let employers know they are going live - GO LIVE !! 48

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina e-IWO States 49

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina e-IWO States  Alabama  Arizona  Arkansas  California  Colorado  Connecticut  Delaware  District of Columbia  Florida  Alabama  Arizona  Arkansas  California  Colorado  Connecticut  Delaware  District of Columbia  Florida  South Dakota  Tennessee  Texas  Virginia  Washington  West Virginia  South Dakota  Tennessee  Texas  Virginia  Washington  West Virginia  Hawaii  Idaho  Illinois  Indiana  Massachusetts  Michigan  Missouri  North Carolina  Hawaii  Idaho  Illinois  Indiana  Massachusetts  Michigan  Missouri  North Carolina  North Dakota  Nebraska  New Jersey  New York  Ohio  Oklahoma  Oregon  Pennsylvania  North Dakota  Nebraska  New Jersey  New York  Ohio  Oklahoma  Oregon  Pennsylvania 50

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina 500+ Employers on e-IWO  Adecco  ADP  Coca Cola Refreshments  Costco  DFAS  Dollar General  Dollar Tree  Adecco  ADP  Coca Cola Refreshments  Costco  DFAS  Dollar General  Dollar Tree  Pepsi  Peoplelink  Quest Diagnostics  Ruby Tuesday  SSA  Target  Tyson Foods  Pepsi  Peoplelink  Quest Diagnostics  Ruby Tuesday  SSA  Target  Tyson Foods  Express Professionals  Jack in the Box  Kelly Services Meijer  MGM Grand Resorts  Express Professionals  Jack in the Box  Kelly Services Meijer  MGM Grand Resorts  Time Warner Cable  UPS  USPS  Verizon  Wal Mart  Yum! Brands  Time Warner Cable  UPS  USPS  Verizon  Wal Mart  Yum! Brands 51

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Why Do It?  Gets support to the families faster  Helps noncustodial parents (NCPs) stay current  Saves time, money, and resources  Acknowledgement provides timely feedback  Adding additional states is straightforward  Ensures uniform IWO data from all states  Increases accuracy and reliability of data 52

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina OCSE Website – e-IWO 53

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina e-IWO  Software Interface Specification Document software-interface-specification-for-states-and-employers software-interface-specification-for-states-and-employers  Contact Information for e-IWO Bill Stuart: 54

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina OCSE Employer Services  E-IWO  Debt Inquiry Service  Fast Levy  eTerm 55

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Debt Inquiry Service (DIS) What is DIS?  A web application on the Federal Parent Locator Service (FPLS) Portal that allows employers to submit notifications of lump sum payouts to states  Employers may submit a single Social Security number (SSN) or a file containing multiple SSNs  Information provided by employers is compared to individuals who owe child support  DIS application sends matches to participating states responsible for collecting child support 56

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina DIS State Status 57

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Welcome to DIS 58

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Success Stories  Indiana contacted Costco within 45 minutes of Costco uploading a file  Costco reports:  Easy set up  Huge time savings  Increased response from states  AT&T reports sending over $182k to states for one bonus cycle 59

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina DIS User Group for States and Employers  Allows conversation among states and employers about topics of interest  Provides feedback to OCSE on how DIS is working for customers  Provides a forum for ideas for future enhancements for DIS 60

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina DIS Resources  FPLS Child Support Services Portal /child-support-portal /child-support-portal 61

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina OCSE Employer Services  E-IWO  Debt Inquiry Service  Fast Levy  eTerm 62

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Federally Assisted State Transmitted Levy (FAST Levy)  New file transfer process, allowing states and Multistate Financial Institutions (MSFI) to exchange information about levy actions electronically  Single, centralized location on the FPLS Portal 63

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina FAST Levy Background  States receive tens and in some cases hundreds of thousands of matches through MSFIDM each quarter 64

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Fast Levy Background  In all but two states and two MSFIs, states send paper freeze/seize notices to MSFIs via mail or fax  Automated freeze/seize process between state/territory and MSFIs  Washington State and USBank  Puerto Rico and Banco Popular de Puerto Rico 65

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Fast Levy Background  2009 California convened meeting with MSFIs, Washington and OCSE to discuss automating freeze/seize process  2011 OCSE started design and development efforts with pilot states and MSFIs 66

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Fast Levy Pilot Participants  California  District of Columbia  Kentucky  New Jersey  Pennsylvania  Tennessee  Washington 67

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Fast Levy Pilot Financial Institution Participants  Bank of America  JP Morgan Chase  Navy Federal Credit Union  US Bank  Wells Fargo 68

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Fast Levy Benefits  Reduces time and resources associated with issuing and responding to freeze/ seize requests  Money reaches families sooner than paper freeze/seize process  Provides a fully automated solution  Improves communication between states and MSFIs 69

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Fast Levy Approach  States, MSFIs and OCSE developed a standard record layout to exchange freeze/seize requests and responses  States create a file containing freeze/seize requests  Accommodates both one and two-step freeze/seize requests from states 70

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Fast Levy Approach (con’t)  States can freeze at the customer or account level  Customer level—MSFI freezes any account up to the amount indicated by the state on the request  Account level—state identifies specific account(s) MSFI must freeze/seize 71

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Fast Levy Status  PA — completed development and testing  CA and WA — programming and anticipate implementing 1st quarter 2014  JP Morgan Chase — tentative implementation 1st quarter 2014  Wells Fargo, USBank and Navy Federal Credit Union — tentative implementation 3rd quarter 2014  Bank of America —determining implementation date 72

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Fast Levy Resource  Contact Cheryl Stachlinski at 73

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina OCSE Employer Services  E-IWO  Debt Inquiry Service  Fast Levy  eTerm 74

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina eTerm Project  Analyzed feasibility of creating eTerm application on the State Services Portal ( SSP) and Child Support Services Portal (CSSP)  Allow e-IWO employers to report electronic terminations to non e-IWO states  Allow non e-IWO employers to report terminations to e-IWO and non e-IWO states  Process will be modeled after DIS 75

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina eTerm Notification  Notification of Termination on IWO Employers must promptly notify the child support agency when a employee terminates and an Income Withholding Order is in place 76

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Employer Home Page 77

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina eTerm Termination Entry (1/2) 78

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina eTerm Termination Entry (2/2) 79

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina eTerm – File upload 80

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina eTerm - Termination History 81

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina eTerm – Termination Details (1/2) 82

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina eTerm – Termination Details (2/2) 83

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina eTerm – to State 84

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina eTerm – State Home Page 85

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina eTerm – Termination Search 86

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina eTerm – Termination Record (1/2) 87

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina eTerm – Termination Record (2/2) 88

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina eTerm – Termination File Download 89

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Robyn Large (803)

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina 91

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Thank You! 92