1. Employers and the Child Support Program
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Employers and the Child Support Program

2. Session Overview Facts New Hire Reporting
Income Withholding Order for Support (IWO)
e-IWO
Employer Services Portal
Employer Information Updates
Employer Reporting
Multi-state Employer Reporting
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3. FACTS Employers are a critical partner in the child support program
In FY billion dollars collected for child support
75% collected via income withholding
Over 65.6 new hires reported
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4. NEW HIRE REPORTING
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5. NEW HIRE REPORTING
Federal and state law require all employers to report newly hired and rehired employees to a State Directory of New Hires (SDNH) within 20 days of the employee’s first day of work; some states may require shorter timeframes
An employee not previously employed; or
An employee previously employed but separated for at least 60 consecutive days
In FY2016 employers reported 65.6 million new hires
Remember: Report new hires under the same Federal Employer Identification Number (FEIN) used to report Quarterly Wages
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6. Now on the employer services portal app!
MULTISTATE REPORTING
Multistate employers can choose how to report:
Report to the state where each individual works; or
Report all new hires to one state where you have employees
Now on the employer services portal app!
Portal covered later….
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7. WHAT HAPPENS AFTER YOU REPORT NEW HIRE INFORMATION?
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8. Income Withholding Order (IWO)
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9. WHAT IS THE IWO? In FY2016, $32.7 billion in child support was
Standard form approved by the Office of Management and Budget (OMB) that must be used by any entity sending a withholding/garnishment request to an employer or other income payor to deduct child and medical support payments from a parent’s income
Courts, private attorneys, child support agencies, and others must send the OMB-approved Income Withholding for Support Order (IWO) to employers
In FY2016, $32.7 billion in child support was
collected and 75% is attributed to IWO - thank you!
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

10. IWO - REGULAR ON ITS FACE?
Reasons for an employer to return an IWO:
Payments not ordered to the SDU with a few
exceptions
OMB-approved form is not used
Form is missing information you need
Form is altered
Amount is not a dollar amount
A copy of the underlying child support order is
needed but not included
More information in the IWO instructions
If the IWO is not regular on its face, check the “Return to Sender” box and return it to the sender
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11. IWO REVISIONS Proposed changes include the following:
Add an optional field for the employee/obligor’s date of birth
Clarify that a One-Time Order/Notice for Lump Sum Payment is sent after notification of an upcoming lump sum payment by an employer or other source
Reword the Consumer Credit Protection Act (CCPA) limit to clarify that one specific percentage must be entered by the sender in the correct data field 
Rewrite text regarding tribal withholding limits and add links to addresses and contacts for tribes
Change FIPS Code to Locator Code
Add a link to the OCSE Child Support Portal allowing employer reporting and contact updates
Add emphasis to fields that are optional and not required
Add statement on encryption requirements
Other minor text changes
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12. INCOME WITHHOLDING ORDER HOW CAN YOU GET RID OF ALL THAT PAPER AND SAVE TIME & MONEY?
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13. e-IWO
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

14. e-IWO
e-IWO is an efficient and cost-effective way to electronically exchange IWO information between child support agencies and employers.
Gets payments to families quicker
Speeds the processing time from IWO preparation to employer processing
Reduces errors from manual processing
Eliminates cost of postage and processing paper documents
Provides ongoing communication between child support agencies and employers
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

15. FACTORS TO CONSIDER WHEN DECIDING HOW TO IMPLEMENT E-IWO
The FEIN is the key to passing e-IWO data between the state and employer
Do you receive a large number of IWOs each week?
Do you have IT resources available?
Do you have available time to implement?
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

16. e-IWO: YOUR CHOICE System-to-System No Programming
If you receive a significant number of IWOs per week or month and have available IT resources for a three-to-five month programming effort, “System-to-System” may be the option for you.
If you do not have IT resources, the fillable PDF or XLS spreadsheet are your best options.
The No Programming Option (NPO) provides you with an electronic version of the IWO in portable document format (PDF) along with a prefilled acknowledgement PDF or prefilled acknowledgement spreadsheet. You can complete an acknowledgement very quickly and easily.
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17. PDF ACKNOWLEDGEMENT Check “Accept” or “Reject” Supply a reason
code if rejecting
Save PDF
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

18. E-IWO - MORE INFO?
All states and territories are using e-IWO except Guam, South Carolina, and the Virgin Islands
7,396,183 orders processed by e-IWO since 2005!
For more information about e-IWO contact Bill Stuart:
Phone:
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

19. Employer Services Portal
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

20. Employer Services Portal
Employers may use the portal to provide information:
Employer Information Updates
Provide contacts, addresses, and other information about their company that is shared with child support agencies
Employers with employees in two or more states may register with OCSE to report all new hires to one state
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

21. CHILD SUPPORT PORTAL
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

22. Employer Services Portal
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

23. EMPLOYER INFORMATION UPDATES (EIU)
SELECT APPLICATION
Employer Information Updates
Employer Reporting
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

24. EIU – NAMES AND ADDRESSES
View and update name and address information by FEIN
All FEINs are listed in the Your FEIN(s) drop-down list
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

25. EIU – NAMES AND ADDRESSES
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

26. EIU – SOURCE The Source column indicates: N - New Hire
QW - Quarterly Wage
E - Employer Provided
D - Marked as “Do Not Use” by Employer
O - Address from organization profile
It is important that employers report these addresses in a consistent, standardized format
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27. EIU – ADDRESS TYPE
Select the check box in the Edit column to select the Address Type and to edit existing addresses
Address Type - States use this address for communications – important to note the correct payroll/IWO address
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28. EIU – EDIT ADDRESS
Select DO NOT USE if this address is not used for child support documents and/or is a duplicate or is no longer a valid address
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29. SUPPLEMENTAL INFORMATION
All FEINs are listed in the Your FEIN(s) drop-down list
Select a FEIN to add supplemental information
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

30. SUPPLEMENTAL INFORMATION
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

31. SUPPLEMENTAL INFORMATION
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

32. SUPPLEMENTAL INFORMATION
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

33. POINTS OF CONTACT
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

34. POINTS OF CONTACT
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

35. POINTS OF CONTACT
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

36. EDIT CONTACT INFORMATION
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37. MULTISTATE REPORTING
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38. MULTISTATE REPORTING MANAGE RELATIONSHIPS
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39. MANAGE RELATIONSHIPS – ADD/EDIT COMPANY
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40. CERTIFICATION
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41. CERTIFICATION
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

42. Employer Services Portal
Employers may use the Portal to provide information:
Employer Reporting
Employees who are eligible to receive a lump sum payment and who have terminated employment
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

43. EMPLOYER REPORTING SELECT APPLICATION Employer Information Updates
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44. EMPLOYER REPORTING Employer Reporting
Lump Sum Entry – report employee pending lump sum
File Upload – report multiple employees pending lump sums
File Errors – view file errors
Termination Entry – report employee termination or that the person never worked for you
Reporting History – view reported information for 60 days
Glossary – view common child support terms
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45. LUMP SUM REPORTING OVERVIEW
EMPLOYERS
Report employee pending lump sum payouts
FEDERAL OFFICE OF CHILD SUPPORT ENFORCEMENT (OCSE)
Matches employees to individuals who owe child support and notifies states when there is a match
STATES
Contact employers to withhold child support, when applicable
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46. LUMP SUM ENTRY Payout Type: Bonus Cash Service Award Commission
Insurance Settlement
Life Insurance Proceeds
Retroactive Pay Increase
Severance
Sign-on Bonus
Vacation Pay
Workers’ Compensation
Other
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

47. LUMP SUM ENTRY Payout Types:
Bonus, Cash Service Award, Commission, Retroactive Pay Increase, Severance, Sign-on Bonus, Vacation Pay and Workers’ Compensation
Some states require notification prior to making a lump sum payment to a parent who owes child support; you must follow applicable state law concerning hold periods.
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48. TERMINATION ENTRY
Employers must report terminations to the child support agency that issued the IWO. 
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

49. FILE UPLOAD Reporting Type: Lump Sum Termination
Templates are pre-formatted in Excel
Required columns are in blue
Once the file is uploaded, you receive notification if the file was processed successfully or if there are file errors.
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

50. FILE ERRORS Click Download
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51. REPORTING HISTORY Print – hardcopy or save to PDF
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52. QUESTIONS???
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"

53. Employer Services Team
24th Illinois Statewide Payroll Conference "Be a Payroll Champion"