BRS Tee Time Manager - Members Booking Module By Dr Brian Smith Copyright  2005 BRS Systems 31 Burnside Park, Belfast, Northern Ireland, BT8 6HU Web: Telephone: +44 (0)

Benefits Note: 36 Clubs in Ireland and England with members being able to book online. This is a tried and tested system that works extremely well. Members find it very easy to use 70%-80% less phone calls from members Offer your members a better level of service Build an accurate database of your members Stop abuse of the timesheet (track no-shows) Reduce queuing at the club for a tee time Send bulk to your members to increase participation at the club e.g. quiz night, sale in the pro shop etc. Get detailed statistics on how often every members is playing etc. Quote: Pat Nagle, General Manager, Charleville Golf Club, Cork, May “We went live last Tuesday (25 th April 2006) with Member booking and already the phone calls are down by 50%. We used to spend 20 hours a week handling phone calls from Members for bookings. This is already down to 10 hours a week and my target is 5 hours per week”.

Parameters Complete control over which times are available for members to book Members book using their membership number Casual golf  Setup the number of tee times per day a member can book  Setup the number of days in advance a member can book  Setup the time of day the timesheet is released Competition Golf  Note: These parameters are setup on a per-competition bases  Setup the number of players a single member can book into the competition  Select if a member can book in guests  Select the date and time the timesheet is released  A member can only book one tee time per competition  Setup which tee times are available for members to book online Quote: Austin Colley, General Manager, Enniscorthy Golf Club, Wexford, Ireland. May The success of the system, with the membership, is highlighted by the fact that more than 60% of the full members (both Ladies and Gent) are registered on the system, and more importantly, using the system. It has reduced our telephone calls from members, both to the office/bar/pro shop, by 60 to 70%, since we started using the system properly, in January 2006.

Stage 1 – Integrate onto the club website Integrate onto the club website.

Stage 2 - Login

Stage 3 – Competitions and rules List the rules for booking and any forthcoming competitions. Members can click on the competition to go straight to the timesheet.

Stage 4 - Timesheet Click on the ‘Book Now’ button to reserve a tee time. Note: Once a member clicks on ‘Book Now’, that particular tee time is locked for 3 minutes to allow the member to complete the booking. Double bookings are not possible.

Stage 5 – Select from members database Select from the members database.

Stage 6 - Confirmation Each golfer is ed a confirmation to confirm that they are now on the timesheet and who booked them.

Stage 7 – Edit the booking The ‘Edit’ button is now available to allow the members to edit their booking. A member can only edit the players they booked in.

Stage 8 – Select those members to cancel