Online Registration: helping students Sophie Swainger – 10 September 2014

What we will cover… Overview of the journey: successful applicant to registered student Welcome …IT Activation…Document clearance…Online registration Typical sticking points in the online registration process What to do if you can’t answer the question Your questions

Welcome (new students only) This is usually sent to the student before their study starts and contains information, links and a list of the things the student will need to do. Owned by Admissions What to do prior to arrival e.g. IT activation Documentation required (where necessary) Online registration How to pay fees When you arrive, other communications, Freshers’ Week

Welcome Generic International version Information is conditional on various factors so can be different for each student

IT activation (1 of 3)

IT activation (2 of 3)

IT activation (3 of 3)

Document Clearance Some students need to present documentation before being allowed to register. Documents to Admissions: New International students – passports & visas (RCD) PGCE students – DBS check (RCD_D) Medical students – DBS check (RCD_D) Documents to ISSO: International students returning from interruption (RCD, RCD_R)

Online registration - MyExeter MyExeter Home screen Message displayed - based on student’s current status. E.g. Student Record tab – direct link logs in to SRS

Online Registration - SRS Message seen is based on student’s registration status. If they cannot register, the SRS message should explain why. /e- vision/reg_pathway_demo/e xeter/status.php

The online registration process We will now run through the process from a student’s point of view! Screenshots are available for future reference:

Online registration – FAQs (1 of 2) I have received an saying I need to register but have already done so. Usually this means a student has not registered, but may have completed IT Activation and/or online module selection. Ask them to log into MyExeter and see what their registration message says. The information displayed is wrong The student may be able to amend the information. If not, it is likely that they can report the error using the online registration system. Please advise them to read and follow all the instructions on- screen.

Online registration – FAQs (2 of 2) My fee is wrong -Is the student on a study / work abroad or industrial placement during the current academic year? -If not, please ask them to report the error within online registration / via SID -If so, please check that they declared their placement(s) at the start of registration. They can return to the Placements question if needed by closing their browser (without completing registration) and returning to online registration. If they have completed registration they will need to contact SID.

I’m stuck! Don’t worry - sometimes you are not able to solve the problem and instead it needs to be escalated to a specialist team. Student should log a SID enquiry: report the error in online registration go to the Help & Support tab in MyExeter visit / call / SID

Any questions? Contact us: Tel: Sophie x2205 Ashley x3026 Nicky x2211 Sandy x3713