Www.arl.org ARL perspectives on accuracy in web analytics reporting on digital libraries CNI Fall 2013 Task Force Meeting Washington, DC December 9, 2013.

Slides:

Advertisements

Similar presentations

Ezra T. Ernst Chief Executive Officer Swets Information Services, Inc. The Long Tail and its’ application To Scholarly Information.

Advertisements

The COUNTER Code of Practice for Books and Reference Works Peter Shepherd Project Director COUNTER UKSG E-Books Seminar, 9 November 2005.

Library Assessment Conference: Building Effective, Sustainable, Practical Assessment August 5, 2008 LibQUAL+ Lite: A New Model for Conducting Service Quality.

Nancy Turner Syracuse University Library ARL Survey Coordinators and SPEC Liaisons January 19, 2007 E-Metrics Services and ARL Statistics.

DigiQUAL™ Regrounding LibQUAL+® for the Digital Library Environment: An Analysis of the DigiQUAL® Data Presented at 9 th Northumbria by.

Two Decades of User Surveys The Experience of Two Research Libraries from 1992 to 2011 Jim Self, University of Virginia Steve Hiller, University of Washington.

ARL strategies, tools and projects that demonstrate the value of the library in the academy 20 th Pan Hellenic Conference of Academic Libraries.

Center for Information and Communication Studies Measuring Value and ROI of Academic Libraries: The IMLS Lib-Value Project Carol Tenopir University of.

© 2013 Association for Computing Machinery Honeywell Introduction to the ACM Digital Library January 16, 2013 Honeywell Introduction to the ACM Digital.

Selection & Evaluation of Information Sources and Services Dr. Dania Bilal IS 530 Fall 2009.

Library Electronic Resources in the EUI Library Veerle Deckmyn, Library Director Aimee Glassel, Electronic Resources Librarian 5 September

The University of Auckland New Zealand 3 November 2006 Teaching & Learning Online: a perspective from a University Librarian Speaker: Janet Copsey, The.

Making Library Assessment Work: Practical Approaches for Developing and Sustaining Effective Assessment Phase I Update ARL VISITING PROGRAM OFFICERS

Accuracy in Web Analytics Reporting on Digital Libraries Patrick OBrien, Montana State University Ricky Erway, OCLC Research Martha Kyrillidou, Association.

The Digital Journal Collection in Libraries -what Libraries Are doing -Impact on Scientists Carol Tenopir University of Tennessee

Games Technology BSc Multimedia Computing BSc Creative Computing BSc.

Project web site: old.libqual.org LibQUAL+™ from a Technological Perspective: A Scalable Web-Survey Protocol across Libraries Spring 2003 CNI Task Force.

of Research Libraries Assessing Library Performance: New Measures, Methods, and Models 24 th IATUL Conference 2-5 June 2003 Ankara,

Copyright © President & Fellows of Harvard College Ann Cullen, October 3rd, 2009 Baker Library Services Alumni Overview.

Library Assessment in North America Stephanie Wright, University of Washington Lynda S. White, University of Virginia American Library Association Mid-Winter.

The Assessment Environment in North American Research Libraries Stephanie Wright, University of Washington Lynda S. White, University of Virginia 7th Northumbria.

Outcome Assessment Tools for the Library of the Future ACRL Conference 2005 April 7, 2005 Minneapolis, MN Martha Kyrillidou Director, ARL Statistics.

Shifting Power: A New Information Infrastructure Bonnie Lawlor ICSTI January 15, 2004.

Reliability and Validity of 2004 LibQUAL+™ Scores for Different Language Translations Martha Kyrillidou Colleen Cook Bruce Thompson ALA Annual Conference.

The DSpace Course Module – An introduction to DSpace.

From Vitae to Google: Technical Intermediation for Scholarship Discovery David K. Uspal Library Technology Development Specialist Oct. 13, 2010.

Types of Assessment Satisfaction of the customer. Satisfaction of the worker. Workflow effectiveness and speed. Service delivery effectiveness and speed.

Getting Staff Involved in Assessment at the University of Connecticut Libraries Brinley Franklin 17 August 2009.

Martha Kyrillidou Brinley Franklin Terry Plum MINES for Libraries TM ASSOCIATION OF RESEARCH LIBRARIES Assessing the Value of Networked Electronic Services:

The New Library User in Sweden: a LibQUAL+™ study 6th Northumbria International Conference on Performance Measures in Libraries and Information Services.

From ARL Profiles to Questions for the ARL Supplementary Statistics? ARL Survey Coordinators and SPEC Liaisons Meeting Washington, DC June.

ARL Statistics and Measurement Library Assessment Thessaloniki, Greece June 13-15, 2005 Brinley Franklin, University of Connecticut Martha.

J. WILLARD MARRIOTT LIBRARY Preserving, Promoting and Presenting Research Posters: USpace’s New Poster Archiving Service Lisa Chaufty Western CONTENTdm.

OpenURL Link Resolvers 101

Service priority alignment in Association of Research Libraries (ARL) member libraries Damon Jaggars & Shanna Smith University of Texas at Austin Jocelyn.

The Library Summit: the University of Texas Libraries Experience Jocelyn Duffy ALA Midwinter 2005 Boston, Massachusetts January.

E-Metrics Project Update American Library Assocation Orlando June 27, 2002 Sherrie Schmidt Dean of University Libraries Arizona State.

Web-Based Usage Surveys MINES for Libraries TM Brinley Franklin University of Connecticut Terry Plum Simmons GSLIS

Measuring Value and ROI of Academic Libraries: The IMLS Lib-Value Project Carol Tenopir University of Tennessee Charleston 2011.

ARL Statistics In recognition of Kendon Stubbs’ contributions Webcast Washington, DC October 9, 2003 Martha Kyrillidou Senior Program Officer.

ARL Statistics and Measurement Program Effective, Sustainable and Practical Assessment Martha Kyrillidou Director, ARL Statistics and Service Quality Programs.

LibQUAL+™, Libraries, and Google™ CNI Spring 2005 Task Force Meeting Washington, DC 4/4/2005 Martha Kyrillidou Fred Heath Jonathan D. Sousa old.libqual.org.

A SSOCIATION OF R ESEARCH L IBRARIES Measure Matters, and Measures that Matter Martha Kyrillidou ARL Statistics and Measurement Program FEDLINK.

December 1, 2010 Steering Committee Meeting Produced by Re-Imagining Services Task Force.

of Research Libraries Library Metrics in a Changing Environment National Seminar of Libraries in Malaysia, May 25-27, 2004 Bruce.

Discovery Tools for Health Libraries  11 th September 2015 WorldCat Discovery Services Simon Day Product Manager.

Best Bets: Improving Search to High Demand Resources Tito Sierra NCSU Libraries Code4Lib 2007.

Columbia University. Data source LibQUAL Service Quality Survey –Administered on a three-year cycle since 2003 –Adequacy Gap Scores from the 22 core questions.

Le New Measures Initiative de l’American Library Association (ARL) A CREPUQ 1 février 2005 Montreal, Canada Martha Kyrillidou Director, ARL.

TEXAS A&M UNIVERSITY LIBRARIES Colleen Cook, Texas A&M University Martha Kyrillidou, Association of Research Libraries.

PASSION. INNOVATION. SOLUTIONS.

MINES for Libraries™ Presented by Martha Kyrillidou Director of the ARL Statistics and Service.

Los Angeles | London | New Delhi | Singapore | Washington DC SAGE’s approach to digital library products for global markets Paul Evans, MD SAGE Asia Pacific.

March 14, 2009 ACRL 14 th National Conference Seattle, WA ClimateQUAL™: Organizational Climate and Diversity Assessment Presented by Martha Kyrillidou,

Gary Hardy Trends in service demand and delivery at Swinburne.

Old.libqual.org LibQUAL+ TM : A Total Market Survey Duane Webster ARL Executive Director January 2004 San Diego, CA.

Faculty information needs: How well do we support the biosciences? 2007 CNI Spring Task Force Meeting Neil Rambo University of Washington Libraries Association.

1 June 2013 Engaging users: initiatives and challenges in VNU-HCM Central Library.

Leveraging the Expertise of our Staff and the Information Resources We Manage MIT Libraries Visiting Committee April 13, 2005.

ValpoScholar Fall Faculty Workshop August 17, 2012 Valpo’s Institutional Repository and much more…

Webmetrics Workshop American Library Association Chicago, IL June 24, 2004 Martha Kyrillidou Director, ARL Statistics and Measurement Program Association.

NextGen Acquisitions Systems: Seeking A Paradigm Shift for a New Era Kelly Smith EKU Libraries November 6, 2009 Charleston Conference.

On-premises Library vs. Google® Usage Patterns

Empowering Data: Persuasion Through Presentation

Assessing Library Performance:

International Results Meeting LibQUAL+TM

Describing the Research Library of the 21st Century: the Association of Research Libraries’ (ARL) Profile Presented by Colleen Cook Martha Kyrillidou Chania,

Standards for Use Measures for Electronic Resources

The Story Behind the Numbers: Measuring the Impact of Networked Electronic Services (MINES) and the Assessment of the Ontario Council of University Libraries’

swimming instead of drowning in data: Usage statistics SIUC

Presentation transcript:

ARL perspectives on accuracy in web analytics reporting on digital libraries CNI Fall 2013 Task Force Meeting Washington, DC December 9, 2013 Martha Kyrillidou Association of Research Libraries

The need for assessment Underlying need to demonstrate our worth The reallocation of resources from traditional services and functions Rapid shifts in information-seeking behavior Increasing user demands

Association of Research Libraries LibValue: an incubator And the history of ARL tools To describe and measure the performance of research libraries and their contribution to research, teaching, learning and community service ARL Statistics™ Since LibQUAL+® Since 2000 MINES for Libraries™ Since 2003 DigiQUAL® ClimateQUAL™ Since 2007

Association of Research Libraries ARL Statistics and web analytics E-metrics dating back in 2001 Founding member of COUNTER Testing data elements with mixed success Downloads, searches, and federated searches Latest Challenge: searches from ‘discovery’ systems

… gripes … from coll-assess “unfortunately, because of the way Discovery systems work, they never interact directly with the source database or platform. Instead, all searches are conducted entirely within the Discovery system’s platform. Thus, there is no search to record at the source database end. So, it is not reported in the DB1 reports as Federated Searches/Sessions. This is a biiiiiiig problem for us” “clients need to complain about the lack of good stats available to us and to demand something better …. I know of some institutions that have implemented Google Analytics tracking for so that they can collect information about the content that users click on from within the <> index. We really shouldn't have to be doing this

The Printed Library Materials I Need for My Work

Print and/or Electronic Journal Collections I Require for My Work

A Library Website Enabling Me to Locate Information on My Own

MINES for Libraries – Scholars OCUL 9th Northumbria Conference, 23rd August

LibValue Special Collections – Google Analytics application LibValue: Digitized Special Collections (video on YouTube) Thursday, August 15, 2013, 1:00–2:00 p.m. easternLibValue: Digitized Special Collections (video on YouTube) Presenters: Gayle Baker, Professor and Electronic Resources Coordinator, University of Tennessee Libraries Ken Wise, Associate Professor, University of Tennessee Libraries