1. TEXAS A&M UNIVERSITY LIBRARIES Colleen Cook, Texas A&M University Martha Kyrillidou, Association of Research Libraries

2. TEXAS A&M UNIVERSITY LIBRARIES ARL New Measures toolkit, StatsQUAL: LibQUAL+, ClimateQUAL, MINES for Libraries ARL descriptive statistics 1907 -

3. TEXAS A&M UNIVERSITY LIBRARIES What distinguishes a research library today?

4. TEXAS A&M UNIVERSITY LIBRARIES Call for qualitative data Too limited by descriptive statistics Profiles Timeframe < 5 years

5. TEXAS A&M UNIVERSITY LIBRARIES Collections and services The special role of Special Collections Collaborations a key means to success Physical spaces for teaching and learning primarily geared for undergraduates How to describe value to the institution

6. TEXAS A&M UNIVERSITY LIBRARIES Instruction and information literacy Digital collections & institutional repositories Assessment Service quality – listening to users Innovative means of providing access and website issues

7. TEXAS A&M UNIVERSITY LIBRARIES Open access Scholarly communication Google Copyright

8. TEXAS A&M UNIVERSITY LIBRARIES In addition to “Reference transactions” : Virtual chat sessions, consultations Move to substitute titles for monographic volume and serial subscription count to reflect depth of content Interlibrary loan borrowing, lending

9. TEXAS A&M UNIVERSITY LIBRARIES Ability to describe strengths & contributions signaling value to the institution in an open-ended fashion: To tell a story Timely, easily changeable Taken together cover the gamut of ARL services, collections, contributions Subjective

10. TEXAS A&M UNIVERSITY LIBRARIES Not numbers (some people, some provosts want them) – can’t rank, discern differences statistically Are not simple, easily assimilated counts Not objective Are not represented easily in numbers and tables – require more intellectual energy to digest, draw conclusions

11. TEXAS A&M UNIVERSITY LIBRARIES As a source of self reported data useful to others for comparisons, best practices and vicarious learning As a source of mining possible new variables to use in descriptive statistics

12. TEXAS A&M UNIVERSITY LIBRARIES