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Www.arl.org A SSOCIATION OF R ESEARCH L IBRARIES Measure Matters, and Measures that Matter Martha Kyrillidou ARL Statistics and Measurement Program FEDLINK.

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Presentation on theme: "Www.arl.org A SSOCIATION OF R ESEARCH L IBRARIES Measure Matters, and Measures that Matter Martha Kyrillidou ARL Statistics and Measurement Program FEDLINK."— Presentation transcript:

1 www.arl.org A SSOCIATION OF R ESEARCH L IBRARIES Measure Matters, and Measures that Matter Martha Kyrillidou ARL Statistics and Measurement Program FEDLINK April 27, 2000

2 www.arl.org A SSOCIATION OF R ESEARCH L IBRARIES ARL and FEDLINK Membership Agenda issues Statistics issues Measurement and accountability

3 www.arl.org A SSOCIATION OF R ESEARCH L IBRARIES Documenting Trends Serial and Monograph Costs Interlibrary Loan/Document Delivery Expenditures in ARL Libraries Expenditures for Electronic Resources Salaries and Human Resources Issues Preservation Statistics

4 www.arl.org A SSOCIATION OF R ESEARCH L IBRARIES Measures that Matter Input - Output - Outcome - Impact Mission - Goals and Objectives - Constraints and Opportunities - Program Evaluation Balancing customer, stakeholder and employee interests Establishing accountability; Collecting and using data

5 www.arl.org A SSOCIATION OF R ESEARCH L IBRARIES Background and Development of New Measures Initiative Collaboration between the Statistics and Measurement and the Research Library Leadership and Management Committees Areas of interest characterized at January 1999 retreat in Tucson White papers addressed possible areas for investigation Areas of interest and topics for investigation tested with members at May 1999 ARL meeting From May to October 1999, topics were explored with members, experts, and others interested in new measures Identification of specific projects to be undertaken

6 www.arl.org A SSOCIATION OF R ESEARCH L IBRARIES ARL New Measures Initiative Projects Investigation of outcomes research Demonstration studies of service effectiveness measures Project on defining usage measures for electronic information resources Identification of cost drivers in libraries Develop assisted self-study program applying the results of the ILL/DD studies

7 www.arl.org A SSOCIATION OF R ESEARCH L IBRARIES Forthcoming Events ARL Measuring Service Quality Symposium - October 20-21, Washington D.C. NISO Invitational Workshop to initiate the revision process for Library Statistics ANSI/NISO Z39.7-1995 - November ARL Electronic Use and Usage Workshop - Spring 2001 4th NORTHUMBRIA International Conference on Performance Measures in Libraries - August 12-16, 2001, Pittsburgh, PA

8 www.arl.org A SSOCIATION OF R ESEARCH L IBRARIES Stay in Touch subscribe arl-announce@arl.org by sending a message to listproc@arl.org ARL Web site ARL Statistics and Measurement Web Site New Measures Initiative <http://www.arl.org/stats/newmeas/newmeas.html Email: martha@arl.org

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