RIDOT’s Performance MEASUREMENTS, Management & MESSAGING APPROACH

Background 2008 – Scan Tour Missouri, North Carolina – Best Practices 2009 – Educational Phase ARRA interruption 2010 – Phase I Research Project University of Rhode Island & RIDOT Team 2011 – Governor Lincoln Chafee’s Initiative Performance based budgeting & management for all state agencies

Phase I Research Project Update  Review of DOT Literature & Dashboards/Websites  Meetings with RIDOT Senior Management Idea Generation  Polling of RIDOT Key Personnel Gathering of Metrics/Measures at Section Level  Transportation Research Board National Perspective – AASHTO, BPC NTTP  Executive/Legislative Levels, International

Phase I Research Project Update  Recommendations to RIDOT Executive Management Feedback on Priorities & Resources  Develop Final Recommendations to RIDOT Senior Management Approval to Implement Organizational Structure – Performance Management Team, Policy Group, & Steering/Implementation Team  Mission/Vision Statement

RIDOT Mission & Vision MISSION: (approved) To provide, maintain, and secure an Intermodal Transportation Network that increases the mobility opportunities for the movement of people and goods with the goals of enabling economic development & quality of life. VISION: (needs approval) RIDOT will be viewed as a responsive, innovative, performance-based steward of the Rhode Island Transportation System adding value to all stakeholders.

Phase I The Identification of Stakeholders NTPP Federal Strategy (Goals: Preserve or Expand)  Economic Growth  National Connectivity  Metro Accessibility  Energy Security & Environmental Protection  Safety AASHTO Goals  Safety  Preservation (NTPP Goal)  Congestion  Systems Operations (Unique)  Environment  Freight/Economics State User Goals (Quality of Life factors)  Safety & Security  Healthcare  Education  Work  Recreation  Commerce (stores, banks)  Community (Socialization)  Services (MRO) Home Business (Commercial)  Justice (Government)  Aesthetics & Cleanliness  Markets (Commercial) In-state Out-of-State

Economic Growth Healthcare, Education, Work, Commerce, Services, Markets National Connectivity Work Recreation Services Markets Commerce Metro Accessibility Work Education Recreation Justice Energy Security/ Environment Safety/Security Aesthetics Safety Safety & Security NTPP Goals AASHTO Goals R.I. Stakeholder Goals Freight/Economics Congestion Environment Safety Phase I Mapping the Stakeholders

Phase I Focus Areas  Systems Operations Administrative systems that manage resources used for planned and non-planned activities, including human resources  Congestion (Freight/Economics) Transit time & variability on peak versus non- peak periods affecting commercial & personal travel, especially in metro areas  Safety Minimizing Loss & Damage of Life or Property  Infrastructure Preservation Asset repair & replacement  Environment Minimizing Waste, Emissions, & Maximizing Resource Reuse

Current Status  Performance Management Team Investigate status of proposed measures  What data exists  What data needs to be collected  Identify optimal storage properties Where to store data What format to store data in What software to manage system  Normalize data

THE PM 3 APPROACH Performance Measurements, Management & Messaging Approach

TRANSPORTATION PERFORMANCE MANAGEMENT AWARENESS Performance Management Elements Performance Measures – How Many Are Needed?  A key issue and policy decision in developing a performance management program  Tradeoff between capturing all aspects of performance and cost and complexity  Understanding the audience is key Fewer measures at strategic level More at operational level Different needs for internal and external audiences 11 Management Operating Units Public Fewer Measures More Measures Messaging Measurements

Infrastructure Preservation  Maintain transportation network in good condition % of bridges rated in good condition IRI rating - % of highway/roads in good condition  Lane miles reconstructed  Lane miles resurfaced # of complaints about road condition

NEED FOR PBP&P WHY PERFORMANCE BASED PLANNING and PROGRAMMING

Page 14 General Obligation (GO) Bonds $ 40 M Gas Tax $ 91.5 M 2011 RIDOT Highway and Bridge Program Funding Sources and Uses Federal Funds $217 M Highway Program $208.6 M Federal Funds State Match Operations & Maintenance $41.9 M* Residual Gas Tax Debt Service $ 98.0 M* GO Bonds GARVEE Sources Uses * In FY 11, the General Fund Paid $7.5 Million of the GO Debt Service Giving RIDOT $7.5 Million More for Operations and Maintenance

Infrastructure Preservation  Maintain transportation network in good condition % of bridges rated in good condition IRI rating - % of highway/roads in good condition  Lane miles reconstructed  Lane miles resurfaced # of complaints about road condition

THE END THE END (?)

NOT REALLY … PERFORMANCE MANAGEMENT IS A PROCESS OF CONTINUOUS IMPROVEMENT

Current Status  Performance Management Team & Policy Group Adopt mission statement (Completed) Adopt vision statement (New Version) Determine strategic initiatives to deliver on mission (Based on Vision) Determine which “model” for performance management to adopt (AASHTO-based)

Phase II Research Project ( )  Interviews - Present Recommendations to Middle/Lower Managers  Final Selection of Metrics  Implementation of Performance Measurement System  Measurement to Management shift  Dashboard Implementation

GOVERNOR’s INITIATIVE

State of Rhode Island and Providence Plantations Governor Lincoln D. Chafee Performance Management 2011

State of Rhode Island and Providence Plantations Governor Lincoln D. Chafee Performance Management Why Performance Management? Shift Rhode Island state government’s efforts toward producing meaningful results rather than completing processes. Establish an in-depth form of data analysis within and between departments and agencies, creating a more informed process for resource allocation so that we may best meet the needs of our citizens.

APPENDICES – ADDITIONAL INFORMATION 1. NTPP Recommended Federal Goals 2. Table 1 of NTPP Report 3. AASHTO Performance Measures 4. Stakeholder Goals 5. Other Stakeholder Goals 6. Goals Chart 7. NTPP Proposed Federal Funding Structure

NTPP Recommended Federal Goals Economic Growth— Producing maximum economic growth per dollar of investment National Connectivity— Connecting people and goods across the nation with effective surface transportation Metropolitan Accessibility— Providing efficient access to jobs, labor, and other activities throughout metropolitan areas Energy Security and Environmental Protection— Integrating energy security and environmental protection objectives with transportation policies and programs. Safety— Improving safety by reducing the number of accidents, injuries, and fatalities associated with transportation Appendix 1

Table 1 of NTPP Report: Three Major Factors Proposed Performance Metrics - Economic Growth, Energy and Environment, & Safety Economic Growth Access to jobs and labor (metropolitan accessibility) Access to non-work activities (metropolitan accessibility) Network utility (national connectivity) Corridor congestion (national connectivity) Energy Security & Environment Petroleum consumption CO2 emissions Safety Fatalities and injuries per capita Fatalities and injuries per Vehicle Miles Traveled (VMT) “…the metrics we have proposed, like the goals themselves, must be applied as a complete package, not in isolation.” Appendix 2

AASHTO Performance Measures  Safety – annual fatalities/serious injuries Metrics: Reduce fatalities by 50% in 20 years  Preservation – Int’l Roughness Index (IRI) for Structural Condition/Deficiency No Goals or Metrics  Congestion – Travel Delay, Per Commuter, Congestion Cost No Goals  Systems Operations – Planned Incident versus Non- Planned No Goals  Environment – Reduction GHG’s, Storm Water, Ecosystem Interruptions, recycling, and timeliness No Goals  Freight/Economics - Reliability on urban SFCs, Speed/travel time on SFCs, Roadway access measure No Goals Appendix 3

Stakeholder Goals NTPP Federal Strategy (Goals: Preserve or Expand)  Economic Growth  National Connectivity  Metro Accessibility  Energy Security & Environmental Protection  Safety AASHTO Goals  Safety  Preservation (NTPP Goal)  Congestion  Systems Operations (Unique)  Environment  Freight/Economics State User Goals (Q of L factors)  Safety & Security  Healthcare  Education  Work  Recreation  Commerce (stores, banks)  Community (Socialization)  Services (MRO) Home Business (Commercial)  Justice (Government)  Aesthetics & Cleanliness  Markets (Commercial) In-state Out-of-State Appendix 4

Other Stakeholder Goals DOT Employee Goals  Job Security  Valued Contributor  Time-off (OT & Weekend)  Be Challenged  Positive Relationships w/boss  Morale  Travel time to work Global Businesses  Safe Accessibility to U.S. Markets from Airports Seaports Appendix 5

Economic Growth Healthcare, Education, Work, Commerce, Services, Markets National Connectivity Work Recreation Services Markets Commerce Metro Accessibility Work Education Recreation Justice Energy Security/ Environment Safety/Security Aesthetics Safety Safety & Security NTPP Goals AASHTO Goals Systems Operations* R.I. Stakeholder Goals Freight/Economics Congestion Environment Safety Appendix 6

NTPP Proposed Federal Funding Structure Consolidates all 108 current federal transportation programs into two categories – Preservation & New Expansion Programs: 1)Formula-based system preservation programs 65% of funds distributed for Preservation a) Sustaining National Connectivity, (35%) Distributed using US DOT Conditions and Performance Report (cost-based), freight value-ton- miles, & maintenance of effort b) Sustaining Core Assets, (30%) Distributed based on metro area’s GDP and transit passenger miles travelled (> 200,000 people) Assumptions: Local infrastructure can be funded locally Recreational infrastructure will not be a priority DOTs must be reorganized – likely have a Perf. Measurement Dept. Transportation planning must be changed to focus on national goals Push toward urbanization rather than rural-ization Grant writing expertise - staff Appendix 7

NTPP Proposed Federal Funding Structure Consolidates all 108 current federal transportation programs into two categories – Preservation & New Expansion Programs: 2) Competitive capacity expansion programs that are 25% to New Infrastructure Programs, Multi-model, meet National Goals a) Improving Federal Connections (12.5%) Expansion of national network across all modes b) Improving Core Transportation (12.5%) Expansion of transportation capacity in metropolitan areas (> 500,000 people). (2% Essential Access Projects (EAP) + 8% Perf. Bonus for well-performing States) Assumptions: Local infrastructure can be funded locally Recreational infrastructure will not be a priority DOTs must be reorganized – likely have a Perf. Measurement Dept. Transportation planning must be changed to focus on national goals Push toward urbanization rather than rural-ization Grant writing expertise - staff Appendix 7.2

TRANSPORTATION PERFORMANCE MANAGEMENT AWARENESS Performance Management Components Connecting Goals and Objectives to Resources and Results Target Setting Evaluate Programs, Projects & Strategies Performance Measures Goals/Objectives Quality Data Allocate Resources Budget and Staff Allocate Resources Budget and Staff Measure, Evaluate, and Report Results Actual Performance Achieved Measure, Evaluate, and Report Results Actual Performance Achieved 32

TRANSPORTATION PERFORMANCE MANAGEMENT AWARENESS The TPM Framework What are the priorities and how will they be met? What do we need to focus on at the national level? How will investments be made to achieve expectations? Are we on track to meet expectations? Were expectations met? Why? Why not? Measures – Targets – Investment Plans – Progress Tracking - Reports 33