BHA ADVISORY BOARD Simon Numphud - Head of AA Hotel Services, AA Hotel Services Philip Addison - HR Director, AccorHotels UK & Ireland Thomas Dubaere - Managing Director UK & Ireland, AccorHotels UK & Ireland Rupert Naylor - Vice President, APT (Applied Predictive Technologies) Mike Saul - Head of Hospitality & Leisure, Barclays Matthew Weihs - Managing Director, Bench Events Jonathan Worsley - Chairman, Bench Events Karen Friebe - Partner, Berwin Leighton Paisner LLP Richard Lewis - Chief Executive Officer, Best Western Hotels Melodie Michel - Senior Reporter, Big Hospitality Jason Grist - Area Manager, Booking.com Nigel Kentish - Bosch Shaun Hinds - Brand Ambassador, Managing Director, International Operations BridgeStreet Tabitha Aldrich-Smith - PR Co-ordinator, British Hospitality Association Ufi Ibrahim - Chief Executive, British Hospitality Association Julia Svetlosakova - Communications - Press office, British Hospitality Association William Macleod - Executive Director, British Hospitality Association - Scotland Nicholas Appell - Managing Director, Casna Vincent Fan - Deputy General Manager, China Daily Max Thorne - Chief Executive Officer, CL Serviced Apartments Jim Fox - Associate Director, Coca Cola Carl Cromie - Columbus Travel Ray Rodiguez - Discover Financial Services Jean-Philippe Monod - Senior Director Government & Corporate Affairs, Expedia Hayley Douglas - Senior PR Manager, Expedia Martin Cairns - Managing Director - Hospitality and Leisure Advisory, FTI Consulting

BHA ADVISORY BOARD Marvin Rust - Head of European Tax Advisory, FTI Consulting Joseph Heavey - Founder, Great Green Goseberry Rupert Gutteridge - Sales and Marketing Director, Guestline Ben Twynam - Head of Practice, Heidrick & Struggles Patrick Angwin - Director, Horwarth HTL Jonathan Hubbard - Head of investor Services - EMEA, JLL Henry Jackson - Partner, Knight Frank Will Hawkley - Director, KPMG Tracy Halliwell - Director London Convention Bureau and Major Events, London & Partners Kellie Rixon MBE - Brand Director, Macdonald Hotels and Resorts David Bridgford - Strategy Director, Merlin Entertainment Paula Moon - Nestlé Professional Brand Manager, Nestlé Professional Joanne Laslett -Business Development Manager, NPower Rachelle Peterson - Sales Director - Hotels and Leisure, Sky Business Suzanne Carey - Communications and PR Manager, Sky Business Alison Dolan - Deputy Managing Director, Sky Business Louise Newman - Sky Business Jane Dennyson - Strategic Development Manager, Smart Sustainable Waste Management Helena Egan - Director, TripAdvisor Patricia Yates - Director of Strategy & Communications, VisitBritain Sally Balcombe - Chief Executive, VisitBritain Jenny McGee - Enterprise Director, VisitEngland Malcolm Roughead OBE - Chief Executive, VisitScotland Jeremy Barker - Vice President Legal EMEA, Wyndham Hotels Nima Davoodzadeh - Vice President of Development, Wyndham Hotels Rosie Akenhead - Manager of Local Business Reach, Yelp UK & Ireland

Ufi Ibrahim Chief Executive British Hospitality Association OPENING WELCOME

Tracey Crouch MP Parliamentary Under-Secretary of State for Sport, Tourism and Heritage KEYNOTE ADDRESS