Connected Together - Changing The World 1 Welcome

 Please mute your lines: “*6” to minimize background noise  We will take questions throughout the presentation.  To pose questions just use the WebEx chat window, ‘raise your hand’ our unmute and jump in.  Look for a follow-up with link to recording and webinar collateral  Follow-up questions: Clint Cuny - Lakshman Manickam - Fredrik Winsnes - Connected Together - Changing The World 2 Housekeeping

A CMMI Level 3 & ISO 9001: 2008 Certified Company Techno Brain Solution Offerings for NetHope

The Case for Aid About 800 women die from pregnancy- or childbirth-related complications around the world every day. In 2010, women died during and following pregnancy and childbirth Almost all of these deaths occurred in low-resource settings, and most could have been prevented. Between 1990 and 2010, the global maternal mortality ratio (i.e. the number of maternal deaths per live births) declined by only 3.1% per year, far from the annual decline of 5.5% required to achieve MDG5. The high number of maternal deaths in some areas of the world reflects inequities in access to health services, and highlights the gap between rich and poor. Almost all maternal deaths (99%) occur in developing countries. More than half of these deaths occur in sub-Saharan Africa Connected Together - Changing The World 4

Techno Brain’s Solutions Applying Technology for International Development  ICT for Development  MEsure- PM&E  Maternal Health IVR- Health Management  SecuRegister- Beneficiary Identity Management & Tracking  MSecured- Child & Women Rights & Protection Case Management  Operations  Inspire HRM- HR & Payroll  Integrated Financial Management  Microsoft, Oracle, SAP  Time Sheet Management  Vehicle Management  Infrastructure  Managed Services  ICT Infrastructure Deployment  Cloud Computing  Office Connected Together - Changing The World

Techno Brain’s Market Presence Current Operations: 19 Ethiopia, Uganda, Kenya, Tanzania, Rwanda, Zambia, Malawi, Nigeria, South Sudan, Zimbabwe, Ghana, Mozambique, Lesotho, Swaziland, South Africa, UAE, India, USA, UK New Expansions: 13 Angola, Burundi, Botswana, Cambodia, Congo, Lao PDR, Mali, Myanmar, Niger, Senegal, Ivory Coast, Togo, Benin Global Presence 6 Founded in Tanzania in 1997 Corporate Headquarters: Nairobi, Kenya Employees Growth: 50% YOY, 18 Countries in 16 Years Connected Together - Changing The World

Maternal Health IVR Solution Cloud Based Subscription, hosted or license model Features inbound, outbound & emergency calling Requires only inexpensive mobile telephones Web access Provides flexible reporting for M&E & donor reporting Is the basis for other health services management and reporting Chronic disease HIV Malaria 7 Connected Together - Changing The World

Current Methods to reach Pregnant Women Challenges using Community Workers, NGO Field Reps or Mid-Wives:  Large Field Cost  Availability of Field Staff or Mid Wives round the Clock  Issues of Sustainability, etc. Challenges using SMS Technology:  Availability of Phone  Language Constraints (misperception)  Unable to measure impact  Additional investment on field as well, etc. What it does ? Reminds Reports Connects Responds What it does ? Reminds Reports Connects Responds Why this ? Transfer Information Creates Awareness Saves Lives Why this ? Transfer Information Creates Awareness Saves Lives Advantages Can reach the ones with Phone Low Field Cost Centralized Real Time Data Available Advantages Can reach the ones with Phone Low Field Cost Centralized Real Time Data Available 8 Connected Together - Changing The World

Registration to MIVR System 9 Mobile IVR System Field Officer Mid Wives Using her Mobile Mobile App. Mobile IVR Portal IVR System Collect User Information -Personal Information -Health Status Validate Information - Capture Medical History - Confirm Registration ((backend team to confirm registration) ID Generated: - Unique Identification ID generated and shared Connected Together - Changing The World

The IVR Process – Outbound 10 System dials out to reach Customer (3 instance every day till reach) Initiates IVR Record Entry with Timestamp & Initiate SMS (if required) 1.Listen to my messages 2.Emergency 3.Enquiry 4.Basic Services (optional) 5.Health Update of a Maternal Women COLLECT SURVEY DATA thru KEY WORDS & NUM BER OPTIONS Connected Together - Changing The World

The IVR Options 11 1.Listen to my messages 1.Current week (Repeat) 2.Previous week 3.Next week 4.Record a message 5.Raise assistance request 6.Retry Survey 2.Emergency (Auto SMS option) 3.Enquiry 1.About Maternal Health Care 2.How to check if you are pregnant ? 3.If pregnant, what next ? 4.Post Maternal Information 5.How to save Money in pregnancy ? NHIF 6.Message to NHIF for instant communication 7.Registration of fresh request 4.Basic Services (optional) 1.Disease based information 2.Symptoms & Signs based information 3.About HIV health care 5.Health Update of a Maternal Women 1.Update her attendance to Health Care Clinic 2.Update her current history Connected Together - Changing The World

Call on Emergency – IVR Process 12 Emergency Multiple Layers of Human Support (Inter Communicated Network) Benefits:  Integrated Voice Response System, hence understandable to all  Not language dependent  Easily customizable by an IT administrator at any moment  Real Time Data Availability  Basic M&E Reports with real time access  Tool able to collect feedback from the resources  Data helps in policy making in the long terms Can also be used for Chronicle Diseases, HIV Aids Awareness, Antenatal Care & Vaccination alerts, etc. Connected Together - Changing The World

Maternal Health IVR subscriptions 13 Connected Together - Changing The World

Q & A 14 Connected Together - Changing The World

Lakshman Manickam Clint Cuny (m) Connected Together - Changing The World