Workplace Basics The skills employers want…

What we know employers expect… Standard academic skills: Basic reading and comprehension Basic math and problem solving Basic computer skills Basic writing skills Standard academic skills: Basic reading and comprehension Basic math and problem solving Basic computer skills Basic writing skills

What we know employers expect… Attendance and punctuality Ability to learn quickly Flexibility Exceptional customer service skills Can do/will do fit factors Attendance and punctuality Ability to learn quickly Flexibility Exceptional customer service skills Can do/will do fit factors

However, employers look for more than just the basics… You will want to build your foundation to be successful… However, employers look for more than just the basics… You will want to build your foundation to be successful…

Listening Definition Listening is following and understanding the sound – it is hearing with a purpose. Listening leads to the understanding of facts and ideas. Listening takes attention, or sticking to the task at hand in spite of distractions. Definition Listening is following and understanding the sound – it is hearing with a purpose. Listening leads to the understanding of facts and ideas. Listening takes attention, or sticking to the task at hand in spite of distractions.

Listening Why listening is important By listening we let the other person know they are important Makes you a more productive worker Better understand assignments and what is expected of you Builds rapport with friends, co-workers, bosses and clients Why listening is important By listening we let the other person know they are important Makes you a more productive worker Better understand assignments and what is expected of you Builds rapport with friends, co-workers, bosses and clients

Listening How to be a good listener… Give your full attention to the person who is speaking Make sure your mind is focused Let the speaker finish before you begin to talk Let yourself finish listening before you begin to speak Give feedback (non-verbally) that you are listening How to be a good listener… Give your full attention to the person who is speaking Make sure your mind is focused Let the speaker finish before you begin to talk Let yourself finish listening before you begin to speak Give feedback (non-verbally) that you are listening

Oral Communication Definition It is the spoken interaction between two or more people. It requires that you understand what you say and how you say it. It is the ability to communicate effectively through speaking. It is different from conversational communication as it is far more complex. Definition It is the spoken interaction between two or more people. It requires that you understand what you say and how you say it. It is the ability to communicate effectively through speaking. It is different from conversational communication as it is far more complex.

Oral Communication Why oral communication is important Enables a person to maintain control Enables you to clearly understand expectations Gain the respect of the person you are talking to Makes others feel special and important Why oral communication is important Enables a person to maintain control Enables you to clearly understand expectations Gain the respect of the person you are talking to Makes others feel special and important

Oral Communication How to be a good oral communicator… Be a good listener – stop talking and listen Know what you want to say – believe in your message Think before you talk – be clear and concise Get to the point quickly How to be a good oral communicator… Be a good listener – stop talking and listen Know what you want to say – believe in your message Think before you talk – be clear and concise Get to the point quickly

Goal Setting Definition Establishing short- or long-term objectives, usually incorporating deadlines and quantifiable measures. It is something you aim for. Definition Establishing short- or long-term objectives, usually incorporating deadlines and quantifiable measures. It is something you aim for.

Goal Setting Why goal setting is important Integral part of choosing the business that is right for you Forces you to think through what you want from career path Why goal setting is important Integral part of choosing the business that is right for you Forces you to think through what you want from career path

Goal Setting How do you set goals…

Interpersonal Skills Definition

Interpersonal Skills Why interpersonal skills are important

Interpersonal Skills How to achieve interpersonal skills

Teamwork Definition

Teamwork Why teamwork skills are important

Teamwork How to achieve teamwork skills

Self-Esteem Definition

Self-Esteem Why self-esteem is important

Self-Esteem How to achieve self-esteem skills

Problem Solving Definition

Problem Solving Why problem solving is important

Problem Solving How to achieve problem solving skills

Creative Thinking Definition

Creative Thinking Why creative thinking is important

Creative Thinking How to achieve creative thinking skills